The Chowly Implementation Specialist provides a 5-star customer experience to all Chowly clients. Working in-office, the Implementation Specialist is in charge of onboarding new clients and walking them through the operational process. This includes welcoming the client to Chowly while making sure the team is set up for success by gathering needed information, detailing the service, making sure expectations are set and met, and managing this information in our CRM. This is a full-time role with room for career growth through managing other Implementation Specialists in the department.

The Implementation role is rewarding as you build relationships with all of our clientele. Being the first contact in the operations team, you have the opportunity to set the client and the rest of our team on right  track to success.

By working at Chowly Inc. you award yourself the opportunity to begin on the ground floor of our operations team at one of BuiltIn Chicago’s top startups to watch for in 2017.

Requirements

• Excellent customer service

• Patience dealing with diverse client base

• Attention to detail and being able to simplify complex thoughts

• Drive to always “make it right” for the client

• Working with large data and information

Responsibilities

• Onboard clients from signed agreements with first contact

• Walking through the product and service with clients

• Gathering needed information to move clients through our pipeline

• Recording all notes and confirmations made during calls/check ins

• Coordinate with other operation teams with scheduling/management

• Updating CRM and staying organized with detailed information

• Inform management in a timely manner of compliance problems, project schedule delays, common issues that occur for clients, and other potential roadblocks

• Perform other related duties and responsibilities as defined by management

Qualifications

• 1 year experience in a Customer Service focused field

• Experience with in-person or phone customer support

• Proficiency in the use of MS Office and Gmail

• Proficient Mac user preferred

• Past experience with CRM preferred

• Ability to pass background screening

• Higher Education or experience preferred

• Ability to triage workload in a fast-paced high volume work environment

• Strong organizational skills to manage daily tasks and routine assignments

• Strong teamwork and communication skills -- will involve interfacing and supporting various functional departments

• Strong work ethic with a quality over quantity mindset