McDonald's Global Technology
McDonald's feeds and fosters communities in more than 100 countries worldwide.

Infrastructure Engineer I (Restaurant Systems Management)

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Job Description
Company Description:
McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first, and leverages our competitive advantages to strengthen our brand. We are recognized on lists like Fortune's Most Admired Companies and Fast Company's Most Innovative Companies.
Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)
Our growth pillars emphasize the important role technology plays as the leading, global omni-channel restaurant brand. Technology enables the organization through digital technology, and improving the customer, crew and employee experience each and every day.
Global Technology forging the way
Leading the digitization of our business is the Technology organization made up of intrapreneurs who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of cutting-edge opportunities for the business. At McDonald's you get to solve technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge. This provides access to exciting career paths for technologists. It's bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.
Check out the Global Technology Technical Blog to learn how technology is directly enabling the Accelerating the Arches strategy.
Job Description:
This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald's works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It's our goal to always provide an engaging, relevant, and simple experience for our customers.
The Engineer I (Restaurant Systems Management - RSM) is part of the Restaurant Infrastructure & Operations Platform team within Global Technology Infrastructure & Operations (GTIO). This role reports to the Senior Technical Product Manager (RSM) and is responsible for RSM Engineering / Development, integration with other Restaurant and Enterprise systems, and setting patterns and direction for development. The RSM platform includes tools, processes, and services related to restaurant device configuration and management, compliance, software installation and security patching.
This is an exciting opportunity for an experienced technology leader to help shape the transformation of infrastructure and operations products and services to the entire McDonalds environment.
Responsibilities & Accountabilities:

  • Design, implement, test, deploy and maintain innovative software solutions to transform platform service performance, durability, cost, and security.
  • Execute short-term strategy for the Restaurant Systems Management team
  • Play a pivotal role in the engineering and development of product features from beginning to end
  • Create solutions to run predictions on distributed systems with exposure to innovative technologies at incredible scale and speed.
  • Perform assessments of RSM architecture and configurations against baseline; analyze performance to identify and develop system improvement opportunities
  • Contribute to the performance of the team
  • Contribute to a prioritized engineering / development roadmap, sequenced to align with overall platform strategy and other internal stakeholders.
  • Provide guidance to platform architecture and key decisions.
  • Provide input into restaurant global standards to ensure consistency.
  • Liaise with internal leaders, segment and market teams, the Restaurant Compute and Hardware Solutions teams on their strategies and plans for individual solutions.
  • Decompose complex problems into straightforward solutions. Consistently bring strong, data-driven business, and technical judgment to decisions.
  • Identify core challenges or opportunities within business processes. Understand the root cause and impacts for the project and other teams.
  • Remove bottlenecks to enable teams to work independently. Proactively identify gaps and opportunities (e.g., services, workflows, tooling) within or between systems and processes they support.
  • Invest time to coach team members to refine their capabilities and close skill gaps.

Basic Qualifications

  • Solid Knowledge and experience with Microsoft SCCM (System Center Configuration Manager). Intune, Ansible, Jamf, or related Systems Management technologies.
  • Demonstrated knowledge and experience with Infrastructure as Code Implementations (Terraform, Chef, Puppet, AWS Cloud Formation)
  • Demonstrated knowledge and experience with monitoring tools like Microsoft System Center Operations Manager, NewRelic, or SolarWinds
  • Experienced with dashboards and reporting
  • Experienced with software developments and deployments at large scale
  • Experienced with automated OS deployments
  • Knowledgeable in scripting languages, PowerShell, Bash,
  • Experience with Python, .NET and C#
  • Experience with MDM solutions
  • Understanding of DevOps in large-scale distributed environments
  • Understanding of Server (Microsoft Windows, Linux), Client (Microsoft Windows, Linux) and Android / Apple systems
  • Demonstrated knowledge of device configuration, software installation and security patching.
  • Ability to utilize data to proactively identify and solve complex problems potentially impacting the restaurant infrastructure platform function.
  • Ability to think strategically and relate architectural decisions / recommendations to business needs.
  • Understanding of cloud solutions in one or more major cloud service providers (AWS, GCP, Azure).
  • Experience with some or all these cloud concepts: Serverless Architecture, Container Architecture, Storage, and Identity and Access Management.
  • Experience with IT Infrastructure / Platform and Cloud development, including:
    • Server, Edge, IOT Compute
    • Virtualization, Containerization
    • Container Management Systems
    • Event, Messaging Systems
    • Observability Systems (Performance, Telemetry)
    • HA Platform Designs
    • Cloud, Hybrid, Hyperconvergence Environments
  • Strong attention to detail and a commitment to producing high-quality work.
  • Passion for emerging technology and real-world applications.
  • Strong written and verbal communication skills: able to present facts, thoughts, and ideas in a clear, concise manner to senior stakeholders.
  • Understand customer centricity and develop products with that mindset.

Preferred Qualifications

  • Experience with infrastructure as Code, Infrastructure as a Service (IaaS), and Platform as a Service (PaaS).
  • Experience with on-premise, Edge and Cloud platform design patterns and vendor platform capabilities; experience deploying Edge or Cloud tools and technologies.
  • Demonstrated ability to effectively influence and partner across product and platform teams within a global engineering organization.
  • Demonstrated ability to manage and navigate to drive results within a globally distributed organization.
  • Experience building and managing infrastructure platforms that address global complexities, meet security standards, and support differences between markets/regions.


  • Previous technical internship(s), if applicable.
  • Programming experience with modern languages such as C#, C++, PowerShell including object-oriented design.
  • Experience in optimization mathematics such as linear programming and nonlinear optimization.
  • Ability to effectively articulate technical challenges and solutions.
  • Adept at handling ambiguous or undefined problems as well as ability to think abstractly
  • Solid knowledge of Computer Science fundamentals (object-oriented design, data structures and algorithm.
  • Strong verbal and written communication skills, self-driven and delivers high quality results in a fast-paced environment.
  • Highly quantitative with great judgment and passion for building a phenomenal customer experience.

Additional Information:
McDonald's is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact [email protected]
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.

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What are McDonald's Global Technology Perks + Benefits

McDonald's Global Technology Benefits Overview

McDonald's benefits and compensation program is designed to attract, retain, and engage talented people who will deliver strong performance, and help McDonald's achieve our business goals and objectives.

Our team members enjoy:
- Vacation days, personal time and holidays
- Medical, dental and vision coverage, plus other insurance options
- Annual and long-term incentive programs
- Summer hours
- Sabbatical program
- 401K program with company match

Volunteer in local community
Partners with nonprofits
OKR operational model
Open office floor plan
Flexible work schedule
McDonald's provides employees with a flexible work schedule that includes Summer hours, Core hours, Compressed week, Flexible start and end times.
Remote work program
Documented equal pay policy
Dedicated diversity and inclusion staff
Diversity manifesto
Diversity employee resource groups
We believe in a seismic and bold value proposition where every individual feels their culture, identity, and experiences are valued and respected in our 10 Employee Business Networks.
Hiring practices that promote diversity
Health Insurance + Wellness
Disability insurance
McDonald's provides both short and long term disability benefits at no cost to you.
Dental insurance
McDonald’s Dental Plans allows you to see the dentist of your choice and provides coverage for preventive, basic, major and orthodontic care at 100%.
Vision insurance
McDonald's Vision Plan provides eye exam coverage and benefits that reduce your costs for prescription eyewear, contact lenses and laser vision correction.
Health insurance
McDonald’s offers medical plan options to help pay for the cost of health care when you need it. During enrollment, you can sign up for the insurance and pick which plan is best for you.
Life insurance
McDonald’s automatically gives you basic life, dependent life, accidental death and dismemberment (AD&D) and Business Travel Accident Insurance (BTA) at no cost to you.
Pet insurance
Financial & Retirement
401(K) matching
Once you’re eligible for the company match, McDonald’s will match your contributions with $1 for each $1 you contribute up to a maximum of 6% of your annual pay, up to IRS limits.
Company equity
Performance bonus
Charitable contribution matching
McDonald’s Matching Gifts Program encourages employee support of not-for-profit organizations. Under this program, McDonald’s gives $1 for every $1 you contribute, up to $5,000 a year.
Child Care & Parental Leave
Childcare benefits
McDonald’s has agreements for employee child care discounts to help you with the cost of child care while you work.
Generous parental leave
McDonald’s provides four types of Parental Leave, and you may be eligible for one or more of the types of leave listed: Paid Parental Leave, Maternity Leave, Adoption Leave, Unpaid Parental Leave.
Family medical leave
The Family and Medical Leave Act (FMLA) and certain state laws allow you to take unpaid leave to care for yourself and your qualified family members, as long as you are eligible.
Adoption Assistance
McDonald’s Adoption Assistance Program helps with the costs of adopting a child. The child must be under age 18 and not related to you by blood or marriage.
Vacation + Time Off
Generous PTO
McDonald's employees receive between 15 and 25 days per year of paid time off based on years of service.
Eligible employees get 40 days of paid sabbatical after their first 10 years of working at McDonald's
Paid holidays
Paid sick days
McDonald's employees receive 100 hours per year of paid sick leave.
Office Perks
Commuter benefits
Company-sponsored happy hours
Happy hours are hosted on Thursdays in the summer, and twice a month on Thursdays during the remainder of the year.
Onsite office parking
McDonald's offers employees paid on-site garage parking.
Onsite gym
We have an 8000 square foot gym on our 9th floor with best-in-class equipment, classes, personal training, and magnificent views of the city!
Professional Development
Job training & conferences
Tuition reimbursement
Promote from within
Continuing education stipend
Paid industry certifications

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