Discover
We power a network that helps people achieve a brighter financial future.
Hybrid

Infrastructure Engineer (Network Operations)

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Employer Provided Salary: 86,500-146,100 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
At Discover, be part of a culture where diversity, teamwork, and collaboration reign. Join a company that is just as employee focused as it is on its customers and is consistently awarded for both. We're all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

The Infrastructure Engineer works on holistic engineering deliverables across different stages of the product lifecycle and determines technology patterns for the overall solution. This role takes the lead in guiding more junior engineers and is a role model in fostering the adoption of new technologies. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
Shift: 2nd shift - 2:00pm ET - 11:00pm ET (Including weekend coverage)
Responsibilities

  • Responsible for operating, administering, and managing the day-to-day Network operations of a large scale global mixed media network communications environment supporting mission critical customer applications. Serves in a tier 1 role that proactively monitors, analyzes alarm information, initiates corrective actions to promptly isolate issues, restore service, implements changes and provides analysis and consultation to peers.
  • Monitors the Data Network for performance degradation, connectivity issues, system events and alerts. Updates and manages tickets through resolution with vendors and internal support groups.
  • Tests, analyzes, performs corrective actions, and restores network equipment and services in a timely and accurate manner to eliminate/reduce application impact.
    Provides timely notifications to management/outage team and escalates tickets to appropriate internal and external management as needed.
  • Responds to engagements from the Command Centers and provide network analysis to determine network availability.
  • Creates and implements data network changes.
  • Performs Preventative Maintenance tasks and creates, maintains, updates NOC support documentation.
  • Achieves product commitments (and influences others to do the same) by using informal leadership & highly developed communication skills and contributes to or led technology communities
  • Uses automation, system tools, open-source solutions, observability and 'security first' principles in daily work
  • Contributes to team agile ceremonies, leads demos and presentations, helps new engineers learn established norms
  • Initiates high level solution design approaches, and guides team to achieve desired key software delivery capabilities using automated, coded enterprise and observability
  • Participates in internal speaking and advocacy events
  • Supports research activities to adopt new technology solutions in ways of developing new capabilities
  • Continues professional education and creates opportunities for core product teams to learn engineering best practices
  • Coaches immediate chapter and actively fosters the adoption of new technologies
  • Leadership Responsibilities: Is accountable for individual assignments and an element of work group's results.
  • Task Complexity: Works on complex projects. Highly skilled with extensive proficiency. Tasks are varied and complex.
  • Amount of Supervision: Works under limited supervision. Work is reviewed for soundness of judgment and overall timeliness and accuracy



Minimum Qualifications
At a minimum, here's what we need from you:

  • Bachelors - Computer Science or related
  • 3+ Years - (Software) Engineering, DevOps or related
  • Internal applicants only: technical proficiency rating of competent on the Dreyfus engineering scale



Preferred Qualifications
Bonus Points If You Have:

  • Cisco Industry Certification - CCNA or higher
  • ITIL foundations, or related certification
  • Demonstrated experience with Incident, Change & Problem Management processes
  • Demonstrated experience with troubleshooting network issues related to Cisco route/switch, Vendor circuits, VPN and Out-of-Band connectivity
  • Demonstrated experience with Network Monitoring Systems & Tools such as Solarwinds, Netscout nGeniusOne, Netscout Pulse, Wireshark, Splunk and others
  • Knowledge of Network Security products such as Palo Alto Networks, Bricata, Broadcom
  • Network Automation skills such as Ansible, Git & scripting tools
  • ServiceNow Reporting, Knowledge and Process Management
  • Communication Skills: Excellent written and verbal communication skills.



External applicants will be required to perform a technical interview.
#LI-JJ1
Application Deadline:
The application window for this position is anticipated to close on Apr-23-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation:
The base pay for this position generally ranges between $86,500.00 to $146,100.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:

  • Paid Parental Leave
  • Paid Time Off
  • 401(k) Plan
  • Medical, Dental, Vision, & Health Savings Account
  • STD, Life, LTD and AD&D
  • Recognition Program
  • Education Assistance
  • Commuter Benefits
  • Family Support Programs
  • Employee Stock Purchase Plan


Learn more at mydiscoverbenefits.com .
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email [email protected] . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

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What are Discover Perks + Benefits

Discover Benefits Overview

Start enjoying great benefits Day 1 — We support you with the same dedication we bring to all of our customers. Our comprehensive benefits package features first-class insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.

Check out more of our amazing employee benefits at mydiscoverbenefits.com

Culture
Volunteer in local community
Discover’s business is built on helping people, and we invest in the community (Blessing Backpacks, Boys & Girls Clubs, Big Brothers/Sisters) to demonstrate our commitment to a brighter future.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
You can open a separate Health Care FSA (HCFSA) and contribute up to $2,650 tax-free from your paycheck to reimburse yourself for eligible out-of-pocket expenses.
Disability insurance
Employees receive Short-Term Disability Insurance at no cost.
Dental insurance
Discover offers two dental plan options — Standard and Premier — both are administered by MetLife.
Vision insurance
Discover offers two vision plan options — Standard and Premier through VSP.
Health insurance
Discover offers a variety of medical plans for you and eligible family members, so that you can choose the benefit plan that suits your needs.
Life insurance
As a Discover employee, you receive Basic Life Insurance of one times your HWEE (up to $500,000) at no cost to you.
Pet insurance
Purchase medical coverage at a discounted rate for your beloved family pet. The more pets you insure, the greater the discount.
Wellness programs
Help balance your work and personal life with a wide variety of free and discounted resource and referral services including family and relationship counseling and financial guidance.
Mental health benefits
Financial & Retirement
401(K)
You may elect to contribute 1% to 30% of your eligible base salary, commissions and bonus on a pre-tax basis, up to IRS limits every year.
401(K) matching
Discover matches up to 6% of the pre-tax contributions you make to the 401(k) Plan.
Employee stock purchase plan
The ESPP provides eligible employees with an opportunity to purchase shares of Discover common stock through payroll deductions at a 5% discount.
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Discover helps eligible employees and their families with the costs of adoption by reimbursing certain expenses.
Company sponsored family events
Vacation + Time Off
Generous PTO
Discover has a Paid Time Off of 4 to 5 Weeks of paid time per year.
Paid volunteer time
Paid holidays
Discover provides 7 paid holidays.
Paid sick days
Office Perks
Commuter benefits
When you enroll in the Commuter Benefits Program at WageWorks, you’ll save on taxes on mass-transit passes, parking and other eligible expenses.
Company-sponsored outings
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Onsite gym
Discover has fitness centers and Weight Watchers® programs at all five major locations.
Professional Development
Job training & conferences
Tuition reimbursement
Discover provides tuition reimbursement and a full-ride bachelor's degree program for select online degree programs.
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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