Customer Advocates (CAs) at Clearcover have an important and unique role – to help the customer resolve all questions or issues they have with our products and services. This isn’t the old “please hold while I find someone with the right script” type of customer service job. It’s a “let’s get creative and solve your problem together” kind of position.

You should be patient, empathetic, communicative and genuinely excited to help people. You should also be ready to deal with complex problems and people having crappy days – this is still insurance, after all. You must understand how to listen and value simplicity and clarity. We’re also looking for a self-directed, natural learner and problem solver. In other words, someone with autodidactic tendencies. Also, someone who will look that word up and confirm it’s used properly here. We had to.

Roles & Responsibilities

• Manage large amounts of incoming and outgoing customer interactions (calls, texts, chats, social media outreach)
• Identify and assess customers’ needs through relatively unstructured interaction
• Handle customer complaints, provide appropriate solutions and alternatives, follow up to ensure resolution
• Build sustainable relationships and trust with customers through open and interactive communication
• Keep records of customer interactions, process customer accounts and file documents
• Deliver on Clearcover’s promise to our customers by actually solving their problems (also paying attention to a few service level guidelines and policies)

Prior Experience & Professional Qualities

• P&C Insurance license required
• Proven customer support/success experience or experience as a client service representative and track record of providing excellent customer care
• Strong active listening skills; able to communicate clearly through phone conversations
• Capable of writing with impact through email, text, chat, or social media
• Familiarity with CRM & support systems and practices
• Customer orientation and ability to adapt/respond to different types of individuals
• Ability to multi-task, prioritize, and manage time effectively
• College degree preferred
• A tactful, timely sense of humor is also a must. We’re getting funnier but we can still be funnier-er.

We’re offering competitive pay, equity, and benefits.