Arity - Customer Support Intern

| Chicago

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

 

 

Job Description:

 

The Sales Engineering team uses knowledge of mobile application development and platform services to assist potential customers in their understanding and evaluation of Arity products and services.

Job Summary:

This is a 12 week long Summer 2019 internship at Arity. The Sales Engineering Intern is responsible for explaining Arity products and services to potential customers (leads). The Sales Engineering Intern coordinates with architecture, engineering, and product development teams to ensure understanding of the features and benefits, as well as the technical integration of these products. The Sales Engineering Intern will develop broad platform services knowledge and deep application knowledge in both mobile development and API integration concepts.  The Sales Engineering Intern ensures a smooth transition of customers from prospect to onboarding and handoff to Customer Success.

 

 

 

Job Description:

 

Responsibilities

  • Collaborate with various product, marketing and engineering teams to gain deep insights into the value proposition of our products and services.
  • Work with our products and services in a hands-on manner to gain insight into the technical integration and implementation of our technology in mobile applications and back end systems.
  • Involve leadership from technology areas to present and deliver complex solutions. Act as the bridge between the product development and the customer’s engineering resources. Help internal teams communicate externally with prospective customers.
  • Maintain awareness of current-state application environments and business drivers. 
  • Provide consulting and coaching for product and marketing teams, so that they may understand the needs and desires of the customer.
  • Respond quickly and appropriately to pre-sales technical questions and help customers evaluate our technology solutions.
  • Influence clients and partners to prioritize Arity platform features and capabilities. Help customers adopt technology solutions that leverage existing patterns, practices, roadmaps and architecture direction.
  • Provide visibility into future state of performance and capacity of platform services through customer interaction, reporting, and review sessions with leadership.
  • Produce presentation assets and interactive product demonstrations to support the technical content of our sales effort.
  • Track customer interactions in Salesforce (or current CRM platform), with meaningful insights into the progress and current requirements toward successful implementation of our solutions.

Arity Internship Program:

  • Target start date: May/June 2019
  • 12 week summer internship program
  • An attractive compensation package
  • Housing stipend offered to qualified students
  • Collaborative team environment
  • Planned intern networking and development opportunities
  • Volunteer/community service opportunities
  • Potential to receive possible full-time employment after graduation

 

 

 

Qualifications:

 

  • Rising Junior or Senior currently pursuing a Bachelors Degree in a technical study.
  • Exceptional inter-personal and customer service skills
  • Good problem-solving skills
  • Interest in technical sales
  • High initiative in working through difficult problems and obstacles
  • Basic understanding of rapid software development and Phone application methodologies
  • Experience in Auto Insurance and Telematics a plus
  • Experience with Salesforce a plus

Heads up: when you click “apply now” you’ll be directed to the Allstate careers site. You’re still looking at an Arity job, but because we were founded by Allstate, we share the same application system.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • PandasLibraries
    • Sci-KitLearnLibraries
    • NumpyLibraries
    • MatplotlibLibraries
    • HadoopFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • PysparkFrameworks
    • HiveFrameworks
    • ImpalaFrameworks
    • KafkaFrameworks
    • NiFiFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • AxureDesign
    • InVisionDesign
    • SketchDesign
    • MuralDesign
    • SmaplyDesign
    • ConfluenceManagement
    • JIRAManagement
    • Pivotal TrackerManagement
    • TrelloManagement
    • TrackerManagement
    • WordpressCMS
    • SalesforceCRM

Location

Arity's located in the Merchandise Mart, the heart of Chicago's tech scene. Mobility is what we do & you can find us using all forms to get to work.

An Insider's view of Arity

What’s the vibe like in the office?

At Arity, you’re encouraged to see yourself and be yourself. When you walk through the door, you are part of something bigger than yourself and are empowered to achieve and be better than when you first started here. The space and culture facilitate collaboration & are designed to spark innovation, allowing us to accelerate the future of mobility.

Taylor, Steph & Rachel

Culture team

What's the biggest problem your team is solving?

The mission of our team is to derive meaningful events and features from raw telematics data, with a mix of physics, signal processing, machine learning, & experimentation. Derived from big data, we're developing best-in-class solutions for collision and distracted driving detection which is disrupting the mobility space.

Venu & Kyle

Data Scientists, Advanced Sensor Insights Team

What makes someone successful on your team?

Product Managers on my team are go-getters. They dive into an ambiguous market and drive our business by leveraging core competencies that achieve solutions. To be successful, they think big, have entrepreneurial drive, wear multiple hats, and have a positive, resilient attitude. Above all, we win together and do this by building each other up.

Rachel

Group Product Manager, Shared Mobility Solutions Team

How do your team's ideas influence the company's direction?

At Arity, we solve problems that impact society. Arity Engineering plays a critical role in developing products that incorporate capabilities our customers want with solutions they need. When a customer has a challenge, we leverage the group’s collective learning to work towards an optimized solution. We rarely come across something we can’t solve.

Emad

Vice President, Engineering

How do you collaborate with other teams in the company?

When collaborating with other teams at Arity, transparency is essential. That means communicating clearly, as well as understanding and respecting other's perspectives. Everyone has strengths that they bring to the table, and open communication allows my team to find those superpowers to work efficiently and successfully deliver to our customers.

Shireen

Salesforce Product Owner, Customer Success Team

What are Arity Perks + Benefits

Arity Benefits Overview

Arity was founded by The Allstate Corporation, but you’ll be working for—and at—Arity. It’s the best of both worlds. You’ll get access to the full suite of Allstate benefits and work in a fast-paced startup culture. That’s more than just free breakfasts, brain breaks and ping pong. It’s a culture that encourages you to be you.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
If enrolled, you have coverage for certain periodic vision exams, eyeglass lenses and frames, or contact lenses, up to a designated dollar amount.
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
We also provide a cash balance pension benefit, at no cost, to eligible employees based on their eligible compensation and years of service with the company. Employees are vested after 3 years.
401(K) Matching
Child Care & Parental Leave Benefits
Family Medical Leave
Arity offers up to 12 weeks of unpaid, job-protected leave per year for any employee eligible under the Family and Medical Leave Act (FMLA).
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program

Additional Perks + Benefits

Looking for more information? You can find details here: https://www.allstate.jobs/life-allstate/benefits/#toggle-id-4.

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