Job Classification
This is a full time, non-exempt position
The schedule for this position is Monday- Friday 8:00 AM-5:00 PM
 

The SMS Assist Summer Internship program is a full-time, paid opportunity that will run from June 14th –August 20th, 2021. An internship at SMS Assist will provide an opportunity to work with a fast-paced, growing company in Chicago’s vibrant technology scene. At SMS Assist, the internship program is about developing yourself while having a real, memorable, and fun career experience.
 

Each intern in our summer group goes through one week of training together as a cohort and are placed in one of our departments, where they’ll spend their time throughout the summer. During the internship, the program interns will work together on an SMS Assist business case and they will present their findings and ideas at the conclusion of the internship for SMS Assist leadership and other key team members. Of course, we have some fun virtual social events thrown in there as well!

At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations.

Recognized on Forbes’ Cloud 100 list, Deloitte’s Technology Fast 500, Chicago Crain’s Top Tech Employers, and more, SMS Assist manages more than 186,000 properties where people live and work. Our customers’ livelihoods are in our hands—think a restaurant manager whose only fryer goes down on a busy Friday night or a family in Florida without power after a hurricane. We work across the industries that make up your community, including retail, food service, banking, residential, and more, and we help them find the right provider in our network (we call them Affiliates) in more than 45 trades.

We’re innovators, disruptors, and out-of-the-box thinkers. We set each other up for success in the office and for the perfect spike on the volleyball court during an intramural game. We’re community volunteers, karaoke partners, and lifelong friends. We’re passionate about the people we serve, and we give our all because we care. We want to make every property better, and we want your help to make it happen.

Job Summary

The Business Analyst Intern will assist be supporting our affiliates team by providing meaningful and actionable analytics. This role is assigned to the exteriors operations department and reports to our Senior Business Analytics Director of Business Analytics.

The internship role will be in the Business Analytics department.

• Assist in the generation of departmental business intelligence, data management, reporting and analytics
• Gather data to help compose monthly reviews of the operational and financial performance of the division
• Maintain operational reports allowing leaders to analyze the performance of individual members of their team as well as performance of specific clients; identifies trends and works with operations to continuously improve performance
• Organize, analyze, interpret, and prepare reports on large amounts of raw data with the ability to extract relevant conclusions and trend
• Maintain operational and financial performance tracking dashboards in Tableau
• Ensure confidentiality of internal and external data
• Aid in the modification or enhancement of the internship program

Key Competencies

• Strong written and verbal communication skills through telephone and email
• Proficient with Microsoft (Excel, Word, PowerPoint, Outlook)
• Must be pro-active and have the ability to operate effectively both independently and within a team
• Flexible and adaptable
• Ability to prioritize and manage multiple projects/assignments simultaneously

Education and Experience

• Must be a rising junior or senior enrolled in a full-time Bachelor’s degree program in Business, Finance, Accounting, Statistics, or Mathematics, or a recent graduate
• Must be eligible to work in the U.S. without sponsorship now or in the future (we are unable to hire on F1 or OPT visas at this time for our summer program)
• Proficient in Microsoft Office Suite applications including Word, Excel, PowerPoint, and Outlook
• Traits: Attention to detail, team player, self-directed, and motivated

    Other Relevant Qualifications

• Currently enrolled or recently graduated from a bachelor’s program focused in Statistics, Analytics, Finance, economics or Mathematics is preferred