Business Operations Analyst Intern, Summer 2019

| Chicago

 

Are you passionate about data? Can you find and solve problems we haven't discovered yet?

 

Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success.

 

The Business Operations team bridges the operational and product sides of Groupon, using a strategic mindset, analytical thinking, and operational horsepower to drive business value from our product and engineering investments. With an alignment to specific product areas such as search, conversion, customer engagement and more, they develop the knowledge and insights that fuel our product strategy & development.

 

As an intern on the Business Operations team, you'll partner with Product Managers, Engineering, Marketing and Sales to identify and drive strategic and operational improvements that deliver sustainable lift to the organization. You’ll apply your expertise in quantitative analysis and the presentation of data to understand how users interact with Groupon's offerings. You’ll also quantify the value & size of new opportunities to inform and prioritize product roadmaps.

 

We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We're curious, fun, a little intense, and kind of obsessed with helping local businesses thrive. Does that sound like a compelling place to work?

 

As an intern, you should expect:

  • Exposure; Being a household name gives employees the opportunity to work in startup-like environment and focus on deeply interesting work that you wouldn’t get to do anywhere else - prepare to make a large scale impact in a short amount of time

  • Professional Development; Participate in weekly “lunch and learns” with other engineering and business functions, skill building workshops, and networking sessions

  • Fun; Explore the area through our planned intern social outings, and develop your network while getting to know your peers and Groupon’s leaders

  • Mentorship; Look forward to one-on-one time with dedicated managers and mentors to facilitate your growth throughout the summer internship experience

 

You’ll spend time on the following:

  • Develop & test hypotheses to explain both macro and micro trends and opportunities in the business

  • Design both the business logic and the technical specifications required to extract key data elements from Groupon products

  • Create dashboards to display and communicate product performance towards achieving product goals

  • Review product performance, advise on areas of opportunity, and analyze A/B testing and other experimental data to measure the impact of new features within our platforms

  • Develop effective statistical models for segmentation, classification, optimization, and more

 

We’re excited about you if you have:

  • Currently enrolled in a BS or MS program with a focus on business operations, engineering, analysis and strategy

  • You're passionate about data, product development and e-commerce

  • You are able to effectively convey complex information to a broad audience

  • You’re able to work collaboratively in an environment that promotes constant team communication

  • You're a creative problem solver who can identify problems unilaterally and recommend effective plans of action

  • Strong organizational, planning, quantitative, and problem solving skills; strategic and creative thinking with keen business judgment, focus, and ability to see the "big picture"

  • You can translate business objectives and problems into analytic problems, and analytic solutions into actionable business solutions

  • You are skilled in both Excel and SQL

 

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • AccessDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • BasecampManagement
    • JIRAManagement
    • SalesforceCRM

Location

Our headquarters is nestled alongside the Chicago River in the bustling River North neighborhood, close to both blue and brown line CTA trains.

An Insider's view of Groupon

How would you describe the company’s work-life balance?

Groupon provides an environment where I can strive for maximum work-life effectiveness, room for growth, and there is always something new to do. I enjoy spending lots of time at work because I love what I do; the hours are not burdensome, Groupon fits me. I define success in my own terms & Groupon provides us with the flexibility to be successful.

Milan

Senior Manager of Operations

What kinds of technical challenges do you and your team face?

We are working on arriving at the optimal attribution models across different areas of our business. For example, the attribution of a purchase to a specific experience — a home page feature, an email, a push notification — likely has a different window of time where we can reasonably say a specific purchase is a result of a specific experience.

Kristi

Data Scientist

How has your career grown since starting at the company?

Here at Groupon, what you do matters. I got my start at Groupon as an intern and have had the opportunity in the past (almost) 5 years to build out a global volunteer program that has engaged over 5,000 employees in over 63,000 hours of service supporting the work of close to 650 nonprofit organizations.

Alicia

Program Manager, Employee & Community Engagement

What projects are you most excited about?

Recently, we committed to having 100% of our job descriptions reviewed for gender balance by the end of 2018. Also for 2018, work will continue with our Employee Resource Groups, who play a pivotal part in the attraction and selection of diverse top talent, and themselves can be developed and promoted into company leaders.

Carlos

Head of Diversity Recruitment

What are Groupon Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Recreational Clubs

Additional Perks + Benefits

Fitness benefits. Free office shuttles. Paid parental and family leave. Comprehensive sales training program. Sense of joy. Onsite cafes. Unlimited Routine Time Off (RTO). Flexible spending accounts. Life & AD&D insurance. 401(k). Disability coverage.

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