Customer Success Intern at Rheaply

| Chicago | Remote
Sorry, this job was removed at 4:05 p.m. (CST) on Monday, February 8, 2021
Find out who's hiring in Chicago.
See all Internships jobs in Chicago
Please send résumés and cover letters to [email protected]
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Hi, we’re Rheaply 👋

Founded in 2016, Rheaply, Inc. is a Chicago-based technology company focused on making organizations more efficient, sustainable, and connected.

Every day our users log in to Rheaply to share ideas, collaborate with colleagues, donate items, find resources, and track equipment and supplies across their entire organization. Rheaply is focused on developing these reuse networks regionally and then connecting them to each other to create a more global circular economy - one that has people and the environment at its center.

Over the past year, the world has cultivated a new sense of appreciation for everyday stuff. With global supply chains collapsing and operating budgets shrinking across the board, we have seen the demand for goods and services skyrocket. The obvious solution to being more resourceful and cost-conscious has been to increase the value of everything already around us. At Rheaply, we’re helping organizations do that by developing better inventory management and resource sharing tools. Although rewarding, this problem is not ours alone to solve, which is why we need extraordinary talented people like you to join our team. While we’re also excited to one day meet in person (and hopefully soon!), we are ready to conduct our entire interviewing and onboarding process remotely.

Read more about us in The New York Times, Nature, VERGE, Greenbiz, Ellen MacArthur Foundation, Chicago Inno, and Inc.com.

 

Opportunity 

Why is this role special?

  • You’ll help universities and enterprises be more sustainable. Our partners depend on Rheaply to identify where available resources exist at their organizations. From exploring office supplies to renting out lab equipment, Rheaply helps increase the visibility of items so that everyone can take advantage of them.
  • You’ll work with a group of driven problem solvers. Our team of 20 is extremely collaborative, which means you will act in unison with our Product, Marketing, and Engineering teams to deliver world-class solutions. There’s no question that the work you do will be diverse and challenging.
  • You’ll aim at our most central target. Creating happy users (and lots of them) is what we strive to do every day at Rheaply. Afterall, it’s our number one core value! You’ll wear many hats and help manage our user journey through proactive and reactive success measures.
  • You’ll join us in our youth. Although we’re beginning to hire fast for all positions, Rheaply is still a close knit team today. This means you’ll have an opportunity to make an imprint on company culture, and you’ll also have a leading hand in the processes and workflows we build to help drive our team and users to value.

Please note this is a paid 3 month internship with a start date of February 1st, 2021, and an average of 25 hours per week. 

What you’ll do:

  • Learn our product inside and out and act as the first line of communication for our users
  • Proactively support Rheaply’s existing users through help center automations
  • Assist with the execution of user journeys, newsletter campaigns, and content creation
  • Coordinate user interviews, map qualitative and quantitative user data, and help direct our product roadmap
  • Report to the Director of Customer Success and track progress on daily, weekly, and monthly goals

What you’ll need:

  • Are tech savvy, a self-starter, and can readily adopt new tools
  • Own an interest in technology startups and enjoy optimizing for user experience
  • Thrive in a rapidly changing environment and are driven by seeing others succeed
  • Are self-motivated with the ability to work independently as well as part of a team
  • Love asking questions and sharing ideas with others(!!!)

Are you?

  • A scrappy, motivated team player able to lead and contribute to a diverse set of knowledge and backgrounds.
  • A builder who is able to pivot to the needs of a growing business and culture.
  • Curious, research focused and ready to learn. 
  • Living Rheaply’s Core Values. (see below)

At Rheaply, we envision a world where all assets and resources are highly visible, searchable, and reusable. Oh, and we love what we do, like, really love what we do. So, join us today to help us achieve our mission! 

Rheaply’s Core Values

At Rheaply, we thrive to provide the most seamless experience for our AxM users, enabling our client organizations to achieve full utilization of their assets, thereby reducing costs and waste by keeping valuable resources in circulation. As a team, we pledge to execute our work in accordance with our seven Core Values.

  • We Listen To and Delight Our Users​ -- Our users are our most important stakeholders. We strive to provide the most seamless user experience and value to our users across client organizations. We do our best to have empathy for their problems and challenges. We listen to users’ feedback and provide timely responses to questions and needs.
  • We Encourage Individual Team Member Growth, Innovation, And Happiness ​-- Our people are our most valuable assets. Rheaply’s success is dependent upon the collective drive, intelligence, curiosities and contributions of all of our team members. We care for the wellbeing of each team member and ensure that they have the support and mentorship they need to succeed at Rheaply and beyond.
  • We Value Transparency, Humility, and Open Communication ​-- The key determinant to our successful market execution is our ability to communicate and share successes, learnings, insights, struggles, and solutions across our teams. At Rheaply, we strive to cultivate a culture of intelligence with humility. We care about hearing each member’s voice and understanding his or her unique perspective.
  • We Care About Our Communities And The Environment​ -- Rheaply is driven by the mission to reduce our environmental footprint and accelerate our transition to a circular economy. We strive to live by our mission of promoting environmental awareness and waste reduction in our decisions and actions at Rheaply and beyond.
  • We Promote A Collaborative Culture of Learning​ ​and​ ​Problem-Solving ​-- Rheaply is committed to finding straightforward solutions to complex problems. We are constantly learning from each other, from our clients, and from our competitors. We strive to understand problems at the microscopic level and become industry experts in building, deploying, and iterating sustainable, circular solutions.
  • We Are Tenacious and We Own Our Work ​-- At Rheaply, we are dedicated to enabling the transition to a more circular world. We are relentless about our mission and vision. We hold ourselves accountable for our words and actions, both internally and in the market.
  • We Strive To Be Helpful​ -- We view all the work we do at Rheaply as daily, non-stop efforts to help and support each other, our clients, our users, our partners, and our shared environment. 

Rheaply, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of our activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, interns, volunteers, subcontractors.  

Read Full Job Description
Please send résumés and cover letters to [email protected]
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Location

At Rheaply, we are currently enjoying trendy work locations similar to your favorite couch cushion or the patch of sun you stole from your pet.

An Insider's view of Rheaply

What are some social events your company does?

In the past, we relied on our WeWork space to provide fun events for our team to join. Now, as we continue to work from home, it has forced us to get creative by hosting digital gaming happy hours, comedians to roast us on zooms calls or inspirational business leaders for lunch & learns.

Garr

Chief of Staff

How do you collaborate with other teams in the company?

It’s my first time working for a company virtually (I don't even know how tall our CEO is), but it still feels like I’ve been part of the family for a long time. We are a people-first team, and it's clear through our random catch up calls, all-hands meetings and pings on Slack. I’m genuinely excited for Monday morning, what’s better than that?

Nizar

Senior Solutions Manager

How does the company support your career growth?

Rheaply has supported my career growth by giving me the tools to develop new skills based on my interests. I joined the marketing team but found myself interested in the technical side of our product. After expressing interest, I was given the tools to develop new skills and now work full-time with our team developing and testing our software!

Maddie

Senior Product Associate

How do you make yourself accessible to the rest of the team?

Even as our Rheaply team continues to grow, we continue to prioritize one-on-one meetings where no questions and ideas are off limits. Our goal is to support transparency, diversity of thought and staying personally connected.

Garry

CEO

What are Rheaply Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Team workouts
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Happy Hours
Professional Development Benefits
Promote from within
Customized development tracks
More Jobs at Rheaply4 open jobs
All Jobs
Design + UX
Dev + Engineer
Product
Project Mgmt
Product
new
Chicago
Design + UX
new
Chicago
Project Mgmt
new
Chicago
Developer
new
Chicago
Please send résumés and cover letters to [email protected]
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Rheaply's full profileSee more Rheaply jobs