Customer Success Intern
Matterport is a 3D immersive media SaaS company that makes it easy for anyone to quickly and inexpensively create a digital 3D model of any physical space. Our 3D immersive media platform is used across many industries to improve how people make decisions about properties. We are the world leader in the category we invented, having built digital models of over 1.5 million properties so far!
Starting with residential real estate, where 8% of all homes sold in the US last year had a Matterport 3D tour, the company has changed how people experience physical spaces. Our product offering is selling exponentially in new markets like apartment and vacation rentals, hotels, event venues, insurance, retail environments, as well as architecture, engineering, and construction.
We have an end-to-end system for crafting, experiencing, and changing cloud-based immersive 3D models of real spaces. Our product suite improves the way people experience and visualize physical spaces making it incredibly fun and practical for users to move through real world spaces as if they were there.
With funding from a group of stellar VCs and investors, we are changing the way we all see the world!
We need someone to execute advanced analytics and statistical modeling projects related to platform engagement, customer segmentation, buying behavior analysis, customer retention analysis, industry cross
engagement trends, etc.
Help Matterport kick start its Customer Engagement initiative by developing insights from
customer behavior and usage analytics, and translate those into specific and tailored
outreach action plans for Matterport’s Customer Success organization to help our
customers be successful with our products from day 1. Be a key contributor and thought
leader to help our customers win.
What you’ll need to do:
- Utilize linear/logistic regression and other statistical techniques, as well as decision trees and clustering analyses to study customer behavior
- Independently extract and integrate data from multiple data systems (including writing complex SQL queries) to support analytical efforts.
- Develop understanding of a la carte and subscription based business models.
- Develop data analysis and status reports as required
- Identify new ideas and opportunities for analytic projects.
Matterport is shaking up the 3D world. Our team has developed an end-to-end 3D platform that allows anyone to create, edit, and share 3D models of real-world spaces. Our tools are already used by thousands of professionals in a variety of industries, including insurance, architecture, construction, manufacturing, real estate, hospitality, and location-scouting, as well as by hobbyists who just want to dive into 3D capture.
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