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Customer Success Intern

| Chicago

About Showpad

Showpad is the leading sales enablement platform for the modern seller. Showpad’s all-in-one platform empowers sales and marketing teams to engage buyers through industry-leading training and coaching software and innovative sales content and engagement solutions.

At Showpad, personalities and cultures connect across oceans to create something extraordinary. As a top 10 software company in the Inc. 5,000 Europe list, Showpad is changing the game when it comes to sales enablement. Our employees create the engagement and impact that drives our success as we expand globally.

In the morning, we’re drinking San Francisco cold brew coffee with a side of Portland doughnuts – English scones for afternoon tea, and in the evening we’re toasting success with Belgian tripel Westmalle to a Chicago house tune.

About the position

Showpad is growing fast and we are looking for a Customer Success Intern to help support our Customer Success team. As a CS Intern, you will learn everything there is to learn about the world of Customer Success and the customer journey here at Showpad. You will engage with the teams globally and get a chance to work on projects beneficial to the whole CS organization.

The ideal candidate is someone who has a desire to continue to grow in a relationship management, customer facing role. Above all, they bring energy, enthusiasm and the desire to grow themselves, their team and the company.

Key Responsibilities as a Customer Success Intern at Showpad

  • Effectively manage/coordinate all information and work related to the projects
  • Identify and manage project dependencies and critical path
  • Work with all teams to define and execute a flawless plan
  • Design templates and presentations to partner with training content
  • Assist with communication, coordinate logistics, and/or support webinars and instructor-led training for various events.
  • Monitor Slack channels for enablement questions/requests

Skills and Qualifications we are looking for

  • Business, Marketing, or similar field of study
  • Strong communication, presentation, and writing skills
  • Strong accountability and project management skills for tasks without close supervision
  • Analytical, creative, and innovative approach to solving problems
  • Excellent troubleshooting, problem-solving and risk management skills
  • Basic knowledge of Microsoft office

Nice Extras

  • Previous work or internship experience
  • Willingness to learn and search for creative solutions
  • Strong interest in customer facing roles
Read Full Job Description

Technology we use

  • Sales & Marketing
    • WordpressCMS
    • SageCRM
    • SalesforceCRM
    • MarketoLead Gen

Location

Centrally located in the Loop and easily accessible for all commuters with tons of options for lunch.

An Insider's view of Showpad

What’s the vibe like in the office?

The vibe in our Chicago office is unlike any other startup I've ever been a part of. Everyone is smart, humble and effective. Even though we are all busy, everyone is always willing to offer help or guidance - even if it outside of their wheelhouse. We all genuinely enjoy each other's company and want to see our teammates succeed.

Grace

Office Manager

How do you collaborate with other teams in the company?

Collaboration is absolutely key for my team, since we’re tasked with bringing many different groups together. And as an international organization, we’re building relationships not only across departments, but across the world too. The key for us is to show how we provide value and prove how our collaboration impacts both revenue and culture.

Gauri

Head of Global Business Development and Alliances

What is your vision for the company?

We’re building the future of sales & marketing success, by empowering sales & marketing teams to sell the way buyers want to buy. We’re delivering a better buyer experience, intelligent sales content and an analytics-powered platform that’s smarter than traditional sales enablement.

Jason

President & COO

What are Showpad Perks + Benefits

Culture
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Diversity Program
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