Customer Success Intern

| Chicago
We are currently seeking an Intern to join our Customer Success team. In this internship, you’ll be responsible for a mix of customer onboarding and support activities, in addition to various internal projects. This is a great opportunity for a rising Junior or Senior to gain exposure and hands-on experience in a high-growth startup environment. You’ll be part of a collaborative, high-performing team, and have the chance to work on real projects that directly impact our business.
Responsibilities:

  • Help Center Updates — After being trained on the LogicGate platform, you’ll help us devise a methodology for keeping this critical customer resource current, including writing and refreshing help articles.
  • Help Center Videos — Help with exploratory research and delivery of Help Center topics best communicated in video format.
  • GRC Process Template Development — Help research and build out templates for newly identified use cases in the LogicGate platform.
  • Internal Operations — Collaborate with team members to identify and codify opportunities for improvement.
  • Customer Implementation and Support Assistance — Contribute to customer calls and collaborate with teammates to help with process builds from customer onboarding through ongoing support activities.

Required Skills

  • Project management skills—candidates must be able to effectively prioritize tasks and proactively manage multiple ongoing projects.
  • Excellent communication skills—we interact with a number of stakeholders on a daily basis, including customers, internal teams, and end users. The ability to communicate technical topics to non-technical users is critical.
  • Interest in consulting—we are looking for strong people skills who can demonstrate empathy and can adjust their approach based on each customer’s specific needs.
  • Basic technical knowledge—some foundational technical knowledge (e.g., types of databases and how they work, HTTP status errors, basic HTML coding, APIs) is preferred, but not required.
  • Ability to be flexible and adaptable—candidates should be excited to work in a fast-paced environment and embrace an agile work style.
  • Willingness to take initiative—we’re looking for candidates who are creative and curious, and are willing to throw out new ideas or suggestions on how to improve.

Other Requirements

  • Must be currently enrolled as a Junior in a four-year undergraduate program.
  • Business and Engineering majors preferred, though all are welcome to apply.
  • Passion for LogicGate’s mission and eagerness to contribute to a fast-growing tech company.

Why you’ll like it…

Since the team is small, you’ll help create best practices instead of just following along. Our culture is fast-paced and driven by a passionate team, but allows for the flexibility you’d expect with an early stage company.

About LogicGate
 
LogicGate is a venture-backed, Chicago-based SaaS startup that creates flexible and beautiful business process management (BPM) software. We build technology that allows businesses to automate and centralize disorganized processes that expose them to risk. Our customers use LogicGate to visually design end-to-end workflows and create highly configurable process applications that place controls around mission-critical activities. Think of it as an “if this then that” for companies.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • TypeScriptLanguages
    • D3JSLibraries
    • AngularJSFrameworks
    • Spring BootFrameworks
    • AngularFrameworks
    • Neo4jDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • PendoAnalytics
    • WordpressCMS
    • IntercomCRM
    • SalesforceCRM

Location

We're located in River North with tons of trendy restaurants and bars. We're steps away from the brown line and a quick walk to red and blue lines.

An Insider's view of LogicGate

What’s the vibe like in the office?

The culture at LogicGate is always about “The team, the team, the team”. Everyone comes into work ready to make a positive impact on their work and the people they interact with. There is a big “open door” policy at LogicGate, which allows for employees from different teams to walk up to anyone, ask questions, and think collaboratively together.

Tyler

Software Engineer

What does your typical day look like?

As the Head of Strategic Alliances, everyday is unique! I am responsible for developing and building our channel partner ecosystem. I manage the relationships with our strategic partners who may be consulting firms, integration partners or associations. I love what I do and it’s a journey filled with innovation and iteration!

Megan

Head of Strategic Alliances

How do your team's ideas influence the company's direction?

We are constantly seeking to test, learn, and iterate upon ideas to find the best solutions to the challenges we face as a company. We listen intently as a leadership team to each individual in the company - and we appreciate that if we all are aligned on our vision, the best ideas will bubble up to the top.

Jon

Chief Product Officer

How does the company support your career growth?

Working at a high growth startup presents a lot of opportunities for all employees because there is so much to do. Personally, the cross-functional experience I am getting at LogicGate is helping me grow and expand my skillsets in areas that I have always been interested in.

Dominick

Sales Engineer

What are LogicGate Perks + Benefits

Culture
Volunteer in local community
LogicGate participates in an annual, company-wide service day. This year, we partnered with Junior Achievement and had students from a local high school visit us for workshops and networking session.
Partners with Nonprofits
LogicGate partners with nonprofits such as Junior Achievement and Beyond Sports.
Friends outside of work
Eat lunch together
Intracompany committees
LogicGate has several internal teams, including an Employee Engagement Team to plan fun, social events afterwork. We also have a service team that regularly shares local volunteering opportunities.
Open door policy
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
BCBS-IL
Vision Benefits
BCBS-IL
Health Insurance Benefits
BCBS-IL
Life Insurance
BCBS-IL
Wellness Programs
Team workouts
Our Employee Engagement team planned an internal fitness class taught by our very own teammates, who are fitness trainers in their free time! Teammates also regularly workout together after work.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
We are excited to launch our new 401(K) Matching Program in January 2020.
Company Equity
Performance Bonus
Commission and Bonus plans are included in our competitive compensation package.
Child Care & Parental Leave Benefits
Generous Parental Leave
In additional to our full-pay leave for both primary and secondary parents, we offer "flex weeks" to be used the first year of the child's life to help parents transition back to working full-time.
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
We call these Mental and Physical Heath days because we know both are important to our employees' well-being.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
We offer snacks, coffee, and sparkling water. On Fridays, we enjoy wine and beer from the keg!
Some Meals Provided
We provide breakfast at the end of each quarter. Employees get free lunch on Wednesday! We also give a stipend to our remote employees, so they can enjoy their free lunch too!
Happy Hours
We have happy hours in our office each Friday!
Parking
We offer employees Paid on-site garage parking.
Pet Friendly
Acme Co.'s pet policy is Occasional bring your pet to work days.
Recreational Clubs
Fitness Subsidies
We provide a monthly allowance to employees that can be used for fitness and health, education, family and lifestyle, or charity.
Professional Development Benefits
Job Training & Conferences
We give each employee an annual budget for professional development opportunities such as
Diversity Program
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer each employee an annual budget for continuing education.
Time allotted for learning
We hold "Open Gyms" on Friday afternoons to educate employees about our product and place in the market.

Additional Perks + Benefits

Our mission is to invest in the wellness and growth of LogicGate employees by offering an inclusive program that covers the diverse needs of each family and household. To do this, we created a Flex Rewards Program, giving each employee a month budget to be used for any Fitness and Health, Education, or Family and Lifestyle needs.

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