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Guest Experience Intern

| Chicago
Short Stay is hiring a Guest Experience Intern to join our quickly growing team! If you're highly organized, passionate about hospitality, fantastic at customer service and love the challenge of turning sticky situations into positive ones, this is the perfect role for you!
 

Who we are: Livly is an operating system for all digital and physical experiences in buildings across the world. Our mission is to create joy through great technology and services - one building, person and digital experience at a time.  

What you'll do in this role:  

  • Be responsible guest experience; that means being the first point of contact for all our guests via phone, email and chat.
  • Resolve guest issues in a timely and professional manner.
  • Dispatching urgent tasks to our team.
  • Ensure quality control processes in all locations.
  • Communicate with housekeeping partners.

What you bring to this role:   

  • Currently pursuing a degree in hospitality management
  • Tech savvy with the ability to quickly learn new technologies (high proficiency with an iPhone)
  • Ability to work nights and weekends
  • Ability to pass a background check
 
 
What Livly offers you:
  • The opportunity to be creative, make an impact, and grow professionally while working in a collaborative, high-energy environment.
  • Discounts to stay in Short Stay units.
  • Fun perks like snacks in office, wellness initiatives, team events, and Livly gear.
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • KotlinLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • RedisDatabases

Location

Interspread amongst West Loop's luxe lofts and retail boutiques are tech startups, restaurants, and design stores giving this area its creative edge!

What are Livly Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Livly covers 80% of employee’s healthcare premiums with BlueCross BlueShield.
Life Insurance
Livly offers a base life insurance policy of $10,000
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Livly is preparing to unveil its new 401k plan!
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
It is expected that employees work from our office. However, Livly understands and accomodates the need to work from home!
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Livly’s vacation policy includes up to 15 days of PTO. Livly also offers seven paid holidays, in addition to one floating holiday.
Paid Holidays
Paid Sick Days
Livly encourages employees who are sick to stay home. When needed, it is possible to work from home when sick.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Use pre-tax dollars for transportation expenses!
Company Outings
Company Outings are a frequent occurrence at Livly, especially during summer!
Game Room
Hope you like Ping Pong and Video Games!
Stocked Kitchen
Livly has a fully stocked kitchen including unlimited snacks, coffee, tea, and more!
Some Meals Provided
Livly caters some lunches!
Happy Hours
Team and Company-wide happy hours are hosted regularly!
Parking
Fitness Subsidies
Livly offers discounted gym memberships
Professional Development Benefits
Lunch and learns
Promote from within
Time allotted for learning
Need a break? Grab a book from our bookshelf and read some of our favorites!
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