SMS Assist
Chicago, IL

Intern, Client Relationship Specialist at SMS Assist

| Chicago
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At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations.
Recognized on Forbes' Cloud 100 list, Deloitte's Technology Fast 500, Chicago Crain's Top Tech Employers, and more, SMS Assist manages more than 186,000 properties where people live and work. Our customers' livelihoods are in our hands-think a restaurant manager whose only fryer goes down on a busy Friday night or a family in Florida without power after a hurricane. We work across the industries that make up your community, including retail, food service, banking, residential, and more, and we help them find the right provider in our network (we call them Affiliates) in more than 45 trades.
We're innovators, disruptors, and out-of-the-box thinkers. We set each other up for success in the office and for the perfect spike on the volleyball court during an intramural game. We're community volunteers, karaoke partners, and lifelong friends. We're passionate about the people we serve, and we give our all because we care. We want to make every property better, and we want your help to make it happen.
The SMS Assist Summer Internship program is a full-time, paid opportunity that will run this summer, usually a 10-week internship program that runs June through August. An internship at SMS Assist will provide an opportunity to work with a fast-paced, growing company in Chicago's vibrant technology scene.
Each intern in our summer group goes through one week of training together as a cohort and are placed in one of our departments, where they'll spend around 75% of their time throughout the summer. The other 25% is spent engaging in intern-specific activities and learning opportunities, such as executive lunch & learns, personal development workshops, and access throughout the company for informational interviews.
During the internship, the program interns will work together on an SMS Assist business case, and they will present their findings and ideas at the conclusion of the internship for SMS Assist leadership and other key team members. Of course, we have some fun social events thrown in there as well!
The Client Relationship Specialist, Preventative Maintenance (PM) and Projects is responsible for building and maintaining a healthy relationship between SMS Assist and its Corporate Clients. The person(s) in this role will be considered the relationship owner for his/her assigned accounts.
  • Manage clients to ensure recurring program is on track towards achieving customer goals
  • Oversee the successful completion of seasonal rounds of PM services each year with additional ad-hoc recurring services in-between
  • Attend regular client status meetings, as appropriate
  • Track key account metrics
  • Proactive and reactive relationship management
  • Consistent focus on delivering an exceptional client experience
  • Understanding business concepts and using strategic processes to make good business decisions
  • Help ensure the timely and successful delivery of solutions occurs according to the needs and objectives of our clients
  • Develop and maintain strong relationships with vendors to ensure superior performance and client satisfaction
  • Manage the scheduling and completion of all recurring services assigned by clients
  • Identify, research, and resolve client issues using company systems and databases
  • Perform ad-hoc projects and other duties as assigned

Professional Skills
  • Expert Customer Service
  • Expert Verbal Communication
  • Expert Written Communication
  • Proficient Teamwork
  • Proficient Relationships
  • Proficient Learning Agility
  • Proficient Process Orientation

Role Specific Skills
  • Intermediate proficiencies in Microsoft Word, Excel, PowerPoint, Outlook required
  • Learning & Adaptation Agility
  • Ability to multi-task and work independently
  • Detail Oriented
  • Self-starter
  • High Integrity

Minimum Qualifications
  • High School Diploma
  • Some College/Impending Graduation

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.
SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.
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Where we are

130 E. Randolph Street, Chicago, IL 60601

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM

What are SMS Assist Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
SMS Assist's team fitness initiatives include In-office yoga, in-office fitness classes, and sponsored race teams.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Paid industry certifications

Additional Perks + Benefits

Competitive Salary. Flexible Spending Plans. Prescription Drug Program. Free Fitness Center membership.

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