SMS Assist
Chicago, IL

Intern, User Experience Architect at SMS Assist (Chicago, IL)

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At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations.
Recognized on Forbes' Cloud 100 list, Deloitte's Technology Fast 500, Chicago Crain's Top Tech Employers, and more, SMS Assist manages more than 200,000+ properties where people live and work.
We're innovators, disruptors, and out-of-the-box thinkers. We want to make every property better, and we want your help to make it happen.
The SMS Assist Summer Internship program is a full-time, paid opportunity that will run this summer, usually a 10-week internship program that runs June through August. An internship at SMS Assist will provide an opportunity to work with a fast-paced, growing company in Chicago's vibrant technology scene.
Each intern in our summer group goes through one week of training together as a cohort and are placed in one of our departments, where they'll spend around 75% of their time throughout the summer. The other 25% is spent engaging in intern-specific activities and learning opportunities, such as executive lunch & learns, personal development workshops, and access throughout the company for informational interviews.
During the internship, the program interns will work together on an SMS Assist business case, and they will present their findings and ideas at the conclusion of the internship for SMS Assist leadership and other key team members. Of course, we have some fun social events thrown in there as well!
SMS Assist's vision is to make every property better. We serve more than 200,000 commercial and residential properties nationwide. We connect property owners in industries like retail and restaurant with a dense affiliate network that specializes in more than 55 trades like landscaping, plumbing, HVAC, and more. Our customer service organization leverages our proprietary One by SMS Assist cloud platform to process thousands of work orders on a daily basis.
Every day we strive to provide the best service to our customers through an entrepreneurial spirit, a passion for service, teamwork, and integrity. We offer a game room, fitness center, bike garage, SMS Serves philanthropy program, company events, a fun location along Chicago's Magnificent Mile, and more. SMS Assist is a Moxie Awards winner, Chicago Innovation Awards winner, a Top 100 Digital Company in Chicago and has been named to the Forbes Cloud 100 list for all four years of its existence! The list ranks the top 100 private cloud companies across four factors: market leadership, estimated valuation, operating metrics, and culture.
Job Summary - UX Architect Intern
The UX Architect Intern works closely with Product scrum teams, stakeholders and our users to craft easy-to-use digital experiences. You will have the opportunity to participate in multiple aspects of the UX lifecycle (research, concepting, iterative design, testing) to help define and create human-centered design solutions that address user needs and SMS Assist's business goals. The UX Architect Intern engages with the teams they support to facilitate discovery and validation for product initiatives, build a robust understanding of users through research and testing, ensure value through iterative improvement, and ensure successful delivery by supporting development.
The UX Architect I participates in these areas of UX discipline:
  • User Research
  • Usability testing
  • Information Architecture
  • Wireframes/Prototypes
  • Content Strategy
  • Participating in Ideation/Brainstorming

Responsibilities - UX Architect Intern
  • Design elegant, smart, and usable designs for web and mobile applications
  • Collaborate with our UX team to deliver easy-to-use experiences that empower our users and meet stakeholder expectations
  • Participate in the human-centered design process through rapid testing and iteration of concepts to deliver value
  • Participate in design thinking methodologies to empathize, brainstorm, learn, ideate, challenge stakeholders and UX peers, and iterate
  • Participate in Agile process to deliver design artifacts in a timely and effective manner
  • Participate in gathering design requirements and user research focused on understanding motivations and inform product priorities
  • Work with team members across time zones
  • Ensure confidentiality of internal and external data

Qualifications - UX Architect Intern
Minimum Qualifications
  • Human-Centered Design training
  • Experience creating wireframes and prototypes
  • Experience facilitating user research
  • Experience facilitating usability testing

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.
SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.
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What are SMS Assist Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
SMS Assist's team fitness initiatives include In-office yoga, in-office fitness classes, and sponsored race teams.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Paid industry certifications

Additional Perks + Benefits

Competitive Salary. Flexible Spending Plans. Prescription Drug Program. Free Fitness Center membership.

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