Launch Operations Intern at LotLinx, Inc.

| Chicago
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Submit your resume & cover letter to [email protected] with "job title/Built In" in the subject line.
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Temporary position | Paid Internship

Monday through Friday 8:30 a.m. to 5 p.m.

Earn up to $15 per hour based on experience

The Launch Operations Intern will support the Product Operation team by ensuring, from beginning to end, our customers and products are launched quickly and accurately. Resolution includes but is not limited to the following:

Identify, research, and assist in resolving technical problems, timely response to telephone calls, email and personnel requests for support. The position also requires accurate documentation and tracking and monitoring the launch to ensure a timely resolution. Support and demonstration of the LotLinx values and expectations for customer support and satisfaction are the fundamental to this team and position.

Learning Opportunities include:

  •      Assist with the launching of product/customers
  •      Communication between teams; sellers, technical support, strategists to ensure timely launches
  •       Reaching out to 3rd parties, vendors and dealers to ensure accurate and required information and in cases, written dealership approval is obtained
  •       Provide quality service to LotLinx’s internal customers in all assigned tasks, while upholding LotLinx values at all times
  •       Log and track support calls in the designated LotLinx system(s) prioritize and escalate jobs as required to ensure customer satisfaction
  •       Identify and suggest improving gaps and process in product launches and data retrieval
  •     Data entry into Salesforce (CRM) to process new enrollments
  •       Access software updates, drivers, knowledge bases, and FAQ’s resources on the Intranet to assist with end user’s issues
  •       Assist developers with testing of newly designed products for operational integrity and function

Qualifications, Competencies and Position Requirements:

 

Knowledge, Skills & Abilities

  •       Provide quality service to LotLinx internal customers in all assigned tasks, while upholding LotLinx values at all times
  •       Must have strong administrative, organizational and technical abilities/skills
  •       Communication skills, strong verbal and written skills
  •       Strong understanding and comprehension skills
  •       Computer literacy skills and knowledge. Computer abilities with the understanding of terminology and functionality
  •       Ability to multitask – Sense of urgency; maintain a positive attitude
  •       Excellent telephone presence with organized follow-up skills
  •       Ability to be proactive and able to take direction and establish ownership of projects.
  •       Demonstrated networking skills, able to foster strong relationships internally and externally.
  •       Strong customer focus; service oriented attitude

Education & Experience

  •       Experience in a support or product launch environment
  •       Technical Trade school and/or Business degree or in currently pursuing
  •       Prior Help Desk experience in a call center environment is an asset
  •       Knowledge of digital media in an asset
  •       Experience in Automotive is an asset
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Submit your resume & cover letter to [email protected] with "job title/Built In" in the subject line.
Apply now

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • TensorFlowFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoCRM

Location

Conveniently located in the heart of the Chicago loop, LotLinx is surrounded by restaurants, bars, shopping, and public transportation routes.

An Insider's view of LotLinx, Inc.

What are some social events your company does?

From eating catered lunches every Friday to going on a boat cruise for our summer outing, LotLinx hosts social events that not only bring us together as a team, but as a family. We always have something to look forward to here and it's a great way to connect with all the amazing people at our company!

Hannah Eggert

Marketing Coordinator

How do you collaborate with other teams in the company?

LotLinx gives you the ability to be flexible, grow, and learn from really knowledgeable people around the company. Everyone knows something you don't, you just need to find out what it is.

Srikanth Somu

Data Analyst

What are some things you learned at the company?

I have worked for large companies, small companies and everything in between. When I started at LotLinx, I had the opportunity to immediately make an impact. The company is always growing, but we all contribute to the model.

Phil Laspina

Director, Account Management

How do you empower your team to be more creative?

I consider everyone on my team to be subject matter experts at their craft. My role is to remove obstacles, build processes and ultimately galvanize my team to become operationally embedded with their dealers. This is how we build a world class service organization. Their ideas and feedback form the backbone of our company.

Jonas Moskowitz

VP, Customer Success

How would you describe the company’s work-life balance?

A balanced life is a successful life. I love how LotLinx encourages a work life balance. It's rare to work for a company where all the Owners & Executives are involved and are a phone call away. The absolute best support I've personally experienced!

Mary McDonnell

Marketing Manager

What are LotLinx, Inc. Perks + Benefits

Culture
Friends outside of work
Intracompany committees
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
LotLinx offers a 401(k) plan through Transamerica, with both pre- and post-tax funding options.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Employees receive 48 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
LotLinx offers pre-tax commuter benefits via the WageWorks program.
Company Outings
Stocked Kitchen
Enjoy free cereal, snacks, LaCroix, coffee, tea, PB&Js, fresh fruit, and other brain food anytime
Some Meals Provided
Lunch is catered in every Friday from local restaurants - it's a great chance for the entire company to meet together in the lunch room and talk to people you might not ordinarily get to work with!
Submit your resume & cover letter to [email protected] with "job title/Built In" in the subject line.
Apply now
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