Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Machine Learning Intern (Summer, 2021) 

Why work @ ServiceNow?

Here’s what our “Class of 2020” has to say about working at ServiceNow: 

• I was really glad to have a lot of proper, important work directed my way rather than a bunch of busywork and leftover tasks
• A great positive work environment. Everyone is always willing to help out when I have a question.
• I have been able to contribute to my team in a way that doesn’t just feel like I’m doing busy work, but that I’ve been helping make a real impact on the company.
• I have always said the best aspect of ServiceNow is the people, and that has continued to be true in every department and every team with which I have had the privilege to work with. 

What you get to do in this role:

Work in ServiceNow's AI and Machine Learning team and solve applied problems in Natural Language Processing, by leveraging core machine learning, deep learning and AI techniques. Opportunity to learn, work and contribute to the innovative and enterprise grade ServiceNow’s Natural Language Understanding and Artificial Intelligence engine as part of the overall offering.

Specifically, you will:

• As a Machine Learning Engineering Intern, you will have the opportunity to become a key member of the AI Platform Development group. You will be mentored in the necessary skills to become successful contributors to the team.
• Design the natural language processing components of ServiceNow NLU capabilities by enhancing core deep learning algorithms.
• Participate in data collection, creating benchmarks, etc.
• Develop innovative patentable ideas that ensures the competitiveness of this product within the domain of similar work being done in the industry.
• Advance the natural language capabilities of the ServiceNow platform.
• Bring intelligence to customer workflows by leveraging their individual data
  • Structured data (workflow state evolution, database tables)
  • Unstructured data (utterances, descriptions, documents)
  • Adapting to their unique and complex workflows
  • At Scale: 7000+ customers with a wide range of data volumes

What’s it like to work @ ServiceNow? 

Career growth is a way of life at ServiceNow; our managers truly develop employees. Add new skills to your resume, take on new challenges and discover your full potential.

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

ServiceNow is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

Qualifications

WHO YOU ARE: 

• Pursuing and advanced degree, Master’s or PhD in Computer Science.
• Solid Machine learning/Deep learning theoretical knowledge and practical experience. 
• Working experience in Natural Language Processing (NLP)/Natural Language Understanding (NLU) based solutions is a plus.
• Experience in using embeddings (context aware embeddings/multi model embeddings). 
• Solid practical experience to systematically approach, design and build a machine learning/deep learning solution, evaluate it and productionize it
• Prior hands-on working experience in Python, Java, TensorFlow or PyTorch is a plus.
• Exceptional coding, testing, and problem-solving skills.
• Strong written and verbal communication skills .

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.