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Marketing & Account Management Intern

| Chicago
Please email [email protected] w/ "Built In" in the subject line.
Apply now

About Tock

Tock is changing the way restaurants, wineries, and event organizers think about and run their business. This includes a robust reservation, guest, and table management system for businesses of all sizes across the globe.

Tock was founded with the idea there was a better way for guests to book reservations. Nick Kokonas and Chef Grant Achatz opened Alinea to international fanfare in 2005 - now a perennial Michelin three star, and widely considered one of the best restaurants in the world. For years they were spending $140,000 a year on staff dedicated to managing reservations and losing an average of $260,000 a year on cancellations. Nick started work on a crude reservation system. The homemade platform was a success. Soon after, Nick founded Tock with Brian Fitzpatrick, founder of Google's Chicago engineering office, to turn this simple idea into a robust platform to change the way people dine around the world.

Tock’s explosive growth (as of December 2018):

  • Announced an exclusive partnership and integration with Chase Pay & Ultimate Rewards
  • Announced an exclusive partnership and integration with WineDirect
  • Won Chicago Tribune's "Game Changer" Award for industry innovation
  • Reached a global customer base of 21 countries operating in 100+ cities
  • Has now processed over $402 million in prepaid reservations

What you’ll do

An internship at Tock is more than just a learning experience, it’s an opportunity to make an impact in a rapidly growing start-up with some of the best and brightest in the industry. The Marketing and Account Management teams are the face of Tock to our customers. Through this internship, you’ll gain first-hand experience in the following:

  • Research and gain exposure to the restaurant industry
  • Learn how to configure Tock’s software for new customers
  • Assist team members with tasks for training new customers
  • Learn how to document and enter requirements within Salesforce software
  • Build reports and learn how to analyze marketing data
  • Support other team initiatives as needed

We’re hoping you are

  • Excited about Tock and what we do
  • Passionate about software and the restaurant industry
  • A strong communicator via email, phone, and social media
  • Experienced using Excel, Google Sheets and Docs, SQL

You must be

  • Enrolled in a 4-year undergraduate degree program, or recent graduate
  • Experienced working in an office environment
  • A quick learner with the ability to multi-task in a fast-paced environment
  • Detail oriented and able to prioritize time-sensitive assignments
  • Possess strong analytical, problem-solving and writing skills
  • Problem solver and able to work independently
  • Strong work ethic and high level of professionalism
  • Able to commit to 16-20 hours per week (days are flexible) and a minimum 3-month commitment
  • Legally authorized to work in the United States

What we offer

  • $15 per hour
  • Free lunch
  • Nitro coffee on tap
  • Snacks

Timeframe

  • The internship begins December 2018 or January 2019
  • There is a minimum 3-month commitment
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Please email [email protected] w/ "Built In" in the subject line.
Apply now
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Location

Tock's headquarters is in the West Loop close to public transit, the highway, and all of the neighborhood's best restaurants and hotspots!

An Insider's view of Tock

What’s the vibe like in the office?

The best way I can describe it is “chill focus”. It’s much different than the kitchens I came up in. The best part about working here is the people. No one is here simply for a paycheck, but to be a part of something bigger. Everyone helps move the company forward while still being a great person.

The 8 foot dinosaur watching over us helps too.

Jeremy

Hospitality Manager

What does your typical day look like?

Every day in sales here is different than the last, and we have the flexibility to create our own schedules. Some are spent researching and reaching perfect matches for Tock, some are spent meeting with some of the world's best chefs in the coolest cities, and some are spent rolling up our sleeves and ensuring successful onboarding for our clients.

Brad

Territory Account Executive

What makes someone successful on your team?

A successful member of our team needs to be determined, passionate about our product and the success of our partners, persistent and flexible in trying new ways to reach potential new partners, and organized to easily manage your deals and leads. An optimistic and friendly attitude also goes a long way!

Maggie

Territory Account Executive

What unique initiatives do you have that encourage innovation?

For those that love food and eating out, what if I asked you, where should I go to dinner. What would you say? Tough question, right? The restaurant scene in Chicago and across the entire world is more crowded now than ever before. So at Tock we’re helping restaurants compete and succeed with tools to make them better businesses.

Dan

Director of Design

How do you collaborate with other teams in the company?

I've never worked with a more collaborative, talented, and hard-working group of people, across all of our teams. Everyone is willing to learn and adapt as the company grows and scales. Not only do all departments have full visibility into what the others are doing, but we actively seek out ways to help and improve lines of communication.

Huong

Account Manager

What are Tock Perks + Benefits

Tock Benefits Overview

Competitive salary
Full benefits (medical, dental, vision), 401k
Paid time off
Paid parental leave
Free daily lunch + stocked fridge
Nitro coffee and wine on tap
Friday afternoon happy hours
Pre-tax commuter benefits
Happy hours + company outings
BYOD (bring your own dog) to work
Working with the world's best chefs and restaurateurs

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
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Please email [email protected] w/ "Built In" in the subject line.
Apply now
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