Marketing & Account Management Intern at Tock

About Tock

Tock is changing the way restaurants, wineries, and event organizers think about and run their business. This includes a robust reservation, guest, and table management system for businesses of all sizes across the globe.

Tock was founded with the idea there was a better way for guests to book reservations. Nick Kokonas and Chef Grant Achatz opened Alinea to international fanfare in 2005 - now a perennial Michelin three star, and widely considered one of the best restaurants in the world. For years they were spending $140,000 a year on staff dedicated to managing reservations and losing an average of $260,000 a year on cancellations. Nick started work on a crude reservation system. The homemade platform was a success. Soon after, Nick founded Tock with Brian Fitzpatrick, founder of Google's Chicago engineering office, to turn this simple idea into a robust platform to change the way people dine around the world.

Tock’s explosive growth (as of December 2018):

• Announced an exclusive partnership and integration with Chase Pay & Ultimate Rewards
• Announced an exclusive partnership and integration with WineDirect
• Won Chicago Tribune's "Game Changer" Award for industry innovation
• Reached a global customer base of 21 countries operating in 100+ cities
• Has now processed over $402 million in prepaid reservations

What you’ll do

An internship at Tock is more than just a learning experience, it’s an opportunity to make an impact in a rapidly growing start-up with some of the best and brightest in the industry. The Marketing and Account Management teams are the face of Tock to our customers. Through this internship, you’ll gain first-hand experience in the following:

• Research and gain exposure to the restaurant industry
• Learn how to configure Tock’s software for new customers
• Assist team members with tasks for training new customers
• Learn how to document and enter requirements within Salesforce software
• Build reports and learn how to analyze marketing data
• Support other team initiatives as needed

We’re hoping you are

• Excited about Tock and what we do
• Passionate about software and the restaurant industry
• A strong communicator via email, phone, and social media
• Experienced using Excel, Google Sheets and Docs, SQL

You must be

• Enrolled in a 4-year undergraduate degree program, or recent graduate
• Experienced working in an office environment
• A quick learner with the ability to multi-task in a fast-paced environment
• Detail oriented and able to prioritize time-sensitive assignments
• Possess strong analytical, problem-solving and writing skills
• Problem solver and able to work independently
• Strong work ethic and high level of professionalism
• Able to commit to 16-20 hours per week (days are flexible) and a minimum 3-month commitment
• Legally authorized to work in the United States

What we offer

• $15 per hour
• Free lunch
• Nitro coffee on tap
• Snacks

Timeframe

• The internship begins December 2018 or January 2019
• There is a minimum 3-month commitment