Product Experience Operations Intern at DocuSign

| Chicago
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Product Experience Operations Intern | Chicago, Illinois

 

Our agreement with employees

DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

 

Position Summary

The DocuSign Product Experience Operations summer internship program is a perfect opportunity for current students to experience the real world of design and research operations inside a highly successful digital product organization. You will actively engage in and contribute to the work of a talented, deeply experienced Operations team in partnership with Design and Research leadership and team members.


DocuSign is a deeply customer-centric company and UX research is vital to the work of the Product Experience team. You may help plan, recruit for and coordinate generative research to answer the big questions or user testing to help the team get valuable feedback on their product designs.


The Product Experience Operations teams enables product designers and managers to focus on doing their best work. You may help with redefining the processes and best practices that support teams and their work, making sure we have the right team rhythms and rituals or measuring team health and impact through metrics.

 


About the Team

You will be a member of the Product Experience Operations team, part of the Product Experience team within the DocuSign Product Development organization. You will gain insight into how Product Experience, Product Management and Engineering work together to define, design, build and ship high-quality digital products and how Operations helps teams work more effectively together.


You will report to the Sr Design Operations Specialist who will guide you through projects and provide ongoing mentorship throughout the summer. You will be a fully active member of the Product Experience Operations team. This role is located at the DocuSign office near the San Francisco waterfront.


Responsibilities

  • Be an active member of the Product Experience Operations team and collaborate with Design and Research team members
  • Work on real Product Experience Operations projects that can have a tangible impact on our Product Experience team’s efficiency and effectiveness
  • Participate in projects that fall within our People / Practice / Portfolio framework for Operations, including Recruiting & Onboarding, Budget Management, Process & Planning Frameworks, Metrics, Team Health, Research Coordination, Research Recruiting and other areas
  • Receive coaching, mentorship and learn from experienced members of the team
  • Plan and perform operations work and present findings and recommendations to stakeholders and team members
  • Help identify opportunities for improvement in how the Product Experience Operations team supports the Product Experience organization and teams
  • Attend team meetings, workshops and events

Basic Qualifications

  • Currently enrolled in a college, university or trade school in an undergraduate or graduate program. Students who are within one year of graduation preferred. Recent graduates can be considered.
  • We are looking for people focused on the following areas: design strategy, interaction design, research, project management or related field
  • Familiar with common design or research processes
  • Familiar with Google docs and standard design tools or research tools
  • Clear communication and presentation skills

Preferred Qualifications

  • Familiar with interaction design, UX research or operations within a design, research or similar digital product organization
  • Possess a deep interest in and curiosity about design and research operations
  • Be willing to experiment and learn, be comfortable with ambiguity and uncertainty and have a problem solving mentality
  • Have a naturally collaborative spirit and be willing to work with staff and teams to listen, learn and help
  • Be comfortable independently managing your time, prioritizing tasks and working within deadlines
  • Familiarity with Confluence or Jira

About DocuSign

DocuSign® is changing how business gets done by empowering hundreds of thousands of companies and tens of millions of users in most countries around the world to sign, send and manage documents anytime, anywhere, on any device with confidence. DocuSign replaces printing, faxing, scanning and overnighting documents with the easiest, fastest, most trusted way to make every approval and decision digital. Organizations of all sizes and industries are accelerating contracts, approvals and workflows with DocuSign's Digital Transaction Management (DTM) platform and eSignature solution. DocuSign keeps life and business moving forward.

DocuSign is an Equal Opportunity Employer. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.



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Technology we use

  • Engineering
  • Product
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    • Oracle EloquaLead Gen

Location

The Loop has theater, arts, architecture, parks and riverwalks and great restaurants. All a stone's throwaway from the DocuSign offices.

An Insider's view of DocuSign

What’s the vibe like in the office?

There is always something new to learn and the opportunities to grow are endless. Chicago has a growing tech community, so it’s great to help contribute to that growth. Our Chicago office has a very collaborative group of people and is an exciting place to work as we expand. The happy hours and informal guitar jam sessions aren’t bad either.

Keith

Senior Director of Engineering

How do you collaborate with other teams in the company?

Everyone has tremendous amounts of knowledge in different fields, you can go to anyone and just pick their brains. I feel like I’ve learned more here than anywhere else I’ve ever worked. My coworkers are great. Not only do we have similar interests, sports, games, and shows. We all have the drive to do our craft better.

Kevin

Software Engineer

How does the company support your career growth?

DocuSign encourages anyone’s desire to learn more and provide you with multiple opportunities to expand your knowledge. For example, we have an Educational Assistance Program that gives employees a chance to pursue continued education and get reimbursed! I’ve grown a lot since I’ve started working here and am now where near plateauing.

Rachel

SQL Database Administrator

How do you make yourself accessible to the rest of the team?

We strive for a flat organization—so, our executives are involved in guiding, reviewing and mentoring teams. And because we are growing fast, you can get involved in different aspects of our product and this learning will help propel your career forward.

Ron

Chief Product Officer

What is your vision for the company?

One of my goals is that everybody who works at DocuSign can look back at their time here and say they did or are doing the work of their lives at DocuSign.

Dan

CEO

What are DocuSign Perks + Benefits

DocuSign Benefits Overview

Need time off? We offer generous Paid Time Off, Paid Volunteer Time Off, 6 Months Paid Parental Leave, Paid Bereavement Leave and Military Leave.

Interested in comp? We offer complete Total Rewards Compensation which includes equity grants, ESPP, Pre-tax and Post-Tax Retirement Benefits/Pension and Employee Referral Bonus Program ($2K!)

Want to thrive? We offer comprehensive Health Benefits (Free for employees; 50% paid coverage for dependents) and a Wellness Benefit

What to expand your mind? Take advantage of our extensive Learning & Development training (in person and online), Education Assistance ($5K/year) and DocuSign University certification

Have a little fun! Enjoy happy hours, plentiful snacks and refreshments and fun team offsites

Interested in giving back? Volunteer 3 days a year and donate to charity and DocuSign IMPACT will match your gift.

Culture
Volunteer in local community
DocuSign pledges 1% of our time by granting employees 3 VTO (Volunteer Time Off) days as part of our DocuSign IMPACT initiative.
Partners with Nonprofits
Through DocuSign for Forests™ initiative, we will donate $1.5 million to organizations that preserve the world’s forests. The first $1 million will go to the Jane Goodall Legacy Foundation.
Friends outside of work
Eat lunch together
Intracompany committees
There are many ways to contribute to our culture including but not limited to engaging with our Employee Resource Groups (ERGs): Women, Pride, BOLD, Honor, Parents, LatinX.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Board of Directors: Chairwoman, 4 women (36%), 3 non-Caucasians CEO Direct reports: 4 women (30%), 1 non-Caucasians, 1 LGBTQ
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
DocuSign employees can contribute up to $2,700 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
DocuSign employees receive a minimum of 20 days per year of paid time off.
Paid Volunteer Time
Our employees receive 24 hours ( 3 days) per year of paid volunteer time as part of our DocuSign IMPACT program
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
We offer $5,000 annually for continuing education.
Online course subscriptions available
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