Voice User Interface Designer/Analyst Intern - Summer 2021

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Voice User Interaction Designer/Analyst Intern (Summer 2021)

Versay Solutions is seeking a VUI Designer/Analyst Intern interested in voice and conversational interaction design. As a VUI Designer/Analyst Intern, you will be expected to build a collection of links and conduct research to build resources for voice and conversational design, as well as creating templates, prototypes and /or sample designs for various types of projects. This role is team-oriented, as you will collaborate with other highly technical staff to accomplish project deliverables.

The ideal candidate will have a strong linguistics background to understand the nuances of the English language. The candidate will have knowledge of research best practices. Additionally, the candidate will be eager to learn, detail-oriented, and self-motivated.

What you’ll do:

  • Conduct research to identify how to improve current voice designs
  • Conduct external research to identify new technologies and current best practices in the UX Design field
  • Create prototypes, sample applications, templates, and other artifacts to support a VUI design resource library
  • Conduct analysis on existing designs to support best practice recommendations
  • Attend team meetings and present status updates of project, including new research discoveries and project deliverables
  • Perform heuristic evaluation of other companies’ processes that are similar to Versay
  • Analyze audio-based data to assist in making improvements to call flows

Minimum qualifications:

  • Currently pursuing a Bachelor’s or Master’s degree in Linguistics, English, Communications, Human Computer Interaction (HCI), User Experience (UX), or a related field
  • General technical skills, including Microsoft Office, statistics/data analysis
  • Thorough understanding of research process best practices
  • Experience working in a highly technical environment
  • Excellent verbal and written communication skills

Preferred qualifications:

  • Experience with chatbots
  • Knowledge of interactive voice response (IVR) applications
  • Familiarity with speech and language technologies, e.g. Automatic Speech Recognition (ASR), Natural Language Understanding (NLU), Text-to-Speech (TTS), etc.

About Us

Spoken language is capable of conveying highly-nuanced meanings and intents and, by extension, greatly influence perception and experiences. At Versay, we believe in the unique power of the human voice to create more expressive, more engaging, and more efficient interactions. Our experts work with Fortune 500 companies to help them serve their customers more effectively through the use of various voice technologies. From basic network services, to state-of-the-art IP telephony, to cutting edge conversational systems and real-time analytics, Versay technology makes millions of voice interactions better every day.

Organizational Culture

At Versay we strive to cultivate a supportive culture of continuous learning where employees are encouraged to achieve both personal and team goals by providing innovative telephony solutions that enhance customer contact center experiences. We entrust our employees to work autonomously and also encourage contribution to the decision-making process in a highly collaborative environment where open communication is fostered amongst teams. Product development is centered around the end user to ensure Versay’s products are efficient, productive and add value for our clients.

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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

We are located on the Chicago River, next to Ogilvie and Union Station for easy commuting and there are hundreds of restaurants to choose from.

What are Vail Systems, Inc. Perks + Benefits

Culture
Partners with Nonprofits
We partner with the Seneca Foundation and Chicago Public Schools to educate Black and Latinx recent Chicagoland high school graduates with paid software development training opportunities.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
We provide training to all employees who participate in our interview process on unconscious biases and interview best practices.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Access to an EAP
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker and 2 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Recreational Clubs
Vail Systems sponsors a summer softball league and triathlon team.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Employee Referral Bonuses. Gym Memberships. Collaborative Work Space. Competitive Pay.

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