IT Project Manager

EMPIST is a full-service IT company, providing businesses with the technology they need to succeed. Each day we strive to create a teamwork-led environment that fosters the success of not just our clients and our business but of our employees, too.

IT Project Manager

Hybrid- Chicago, IL

EMPIST is currently seeking an IT Project Manager for our growing team! We are looking for a bright, motivated, detail-oriented IT Project Manager to be responsible for coordinating, tracking, scheduling and managing the diverse components of IT projects (Network/Server Refreshes, O365/Cloud Migrations, Wi-Fi Deployments, etc.) in order to execute these projects effectively, efficiently, on time and in budget. The IT Project Manager plays a critical role in welcoming new Managed Services clients, managing technical readiness tasks, and ensuring a smooth and professional transition into a long-term partnership with EMPIST.

Responsibilities

• Manage the onboarding of new MSP clients from Sales handoff through operational go‑live, including kickoff meetings, status updates, readiness tracking, and final handoff to Operations.
• Coordinate project requirements and deliverables across IT initiatives such as network/server refreshes, cloud migrations, and Wi‑Fi deployments.
• Create and manage project schedules, resource assignments, client timelines, and vendor coordination.
• Communicate project scope, milestones, risks, and expectations clearly to clients and internal stakeholders.
• Ensure tasks are completed according to scope, quality standards, and PMO processes.
• Facilitate project meetings, including kickoff, weekly updates, and closeout calls.
• Manage change orders, scope clarifications, and escalation paths for both onboarding and Professional Services projects.
• Work cross‑functionally with technical and non‑technical teams to ensure on‑time and on‑budget delivery.
• Maintain accurate documentation, handoff materials, and project artifacts to support consistent delivery.
• Guide clients toward EMPIST best practices and service standardization throughout the onboarding and project lifecycle.

Qualifications

• High-School Diploma required, Bachelor’s Degree preferred
• 3-5 years of relevant work experience in IT Project Management; previous MSP experience will receive preferential consideration
• Ability to manage multiple concurrent projects with strong organizational discipline.
• Excellent written and verbal communication skills, with strong attention to detail
• Proven ability to manage client expectations during early-stage engagements
• Ability to interpret, process, and deliver on SOWs
• Comfortable liaising with stakeholders from all levels, client-facing and internally
• Familiarity with Microsoft 365, cloud environments, and general IT concepts.
• Proficiency in Microsoft Office
• Experience with the Monday.com platform a plus
• PMP certification or in-pursuit a plus
• Driven to learn, grow into a bigger role and take on more responsibilities
• Positive attitude and work ethic

Benefits:

• Comprehensive health, dental, vision insurance, & student loan reimbursement
• 401(k) plan with employer matching
• Opportunities for career advancement

SALARY - $75-90k

EMPIST is a 25-year-old global company with US locations in the heart of the Loop in Downtown Chicago near all major transportation, Downtown Elmhurst on York Road and an office in Phoenix, AZ. We also have our European HQ in Athens, Greece. We have been named to the Inc 500/5000 list for 8 out of the last 9 years which recognizes the fastest-growing, privately held businesses across the nation. We've also been chosen as one of the 501 most influential MSPs in the world (#73 in 2024) recognized on the Channel Futures 501 list for 10 straight years.