Launch Specialist

| Chicago
Launch Specialist
Opportunity & Position Overview:
The Launch Specialist is responsible for ensuring from beginning to end that our customers/products are launched seamlessly and efficiently. Resolution includes but is not limited to the following:
Identify, research, and resolves technical problems, timely response to telephone calls, email and personnel requests for support. The position also required accurate documentation and tracking, and monitoring the launch to ensure a timely resolution. This position may also be called upon to deliver training and support needs for LotLinx personnel and customers with telephone/email/chat help desk activities. Support and demonstration of the LotLinx values and expectations for customer support and satisfaction are the fundamental to this team and position.
Duties & Responsibilities:
Own the launching of product/customers
Communication between teams; sellers, technical support, strategists to ensure timely launches
Reaching out to 3rd parties, vendors and dealers to ensure accurate and required information
Provide quality service to LotLinx’s internal customers in all assigned tasks, while upholding LotLinx values at all times
Support all internal customers with product training, knowledge and expertise.
Log and track support calls in the designated LotLinx system(s) prioritize and escalate jobs as required to ensure customer satisfaction.
Identify and improve gaps in launches and data retrieval
Brief customers as well as management on the status of current resolution efforts and attend daily/weekly meetings as requested or required.
Access software updates, drivers, knowledge bases, and FAQ’s resources on the Intranet to assist with end users issues.
Assist with the development and testing of newly designed products for operational integrity and function
Effectively communicate the ideas, expectations, and goals while working with and through others to achieve desired result.
Identify and improve process and gaps within the launch process and systems
Qualifications, Competencies and Position Requirements:
Knowledge, Skills & Abilities
Provide quality service to LotLinx internal customers in all assigned tasks, while upholding LotLinx values at all times.
Must have strong administrative, organizational and technical abilities/skills
Communication skills, strong verbal and written skills
Strong understanding and comprehension skills
Computer literacy skills and knowledge. Computer abilities with the understanding of terminology and functionality
Ability to multitask - Sense of urgency; maintain a positive attitude
Excellent telephone presence with organized follow-up skills
Ability to be proactive and able to take direction and establish ownership of projects.
Demonstrated networking skills, able to foster strong relationships internally and externally.
Strong customer focus; service oriented attitude
Education & Experience
Minimum 3 years of experience in a support or product launch environment
Technical Trade school and/or Business diploma
Prior Help Desk experience in a call center environment is an asset
Knowledge of digital media is an asset
Experience in Automotive is an asset
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Technology we use

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Conveniently located in the hub of downtown Chicago, LotLInx is surrounded by a plethora of restaurants, theaters and public transportation routes.
200 West Madison Street, Chicago, IL 60606

Perks of working here

Casual Dress
Commuter Benefits
Company Equity
Company Outings
Conferences & Training
Flex Work Hours
Game Room
Generous PTO
Happy Hours
Health Benefits
Onsite Gym
Generous Parental Leave
Some Meals Provided
Stocked Kitchen
Unlimited PTO
Volunteering Opportunities
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