Lead User Experience Designer

| United States | Remote
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Bounteous x Accolite is looking for a seasoned Lead User Experience Designer with a passion for creative problem-solving and a proven ability to lead fast-paced and dynamic experience strategy and design engagements. Our ideal candidate is a naturally engaging storyteller who enjoys collaborating with cross-disciplinary teams to create meaningful experiences that users love and clients value. 

As a Lead User Experience designer, your desire to craft data-driven, human-centered solutions keeps you in the work, driving the experience strategy and quality standards from concept through execution. You will serve as a leader and mentor to colleagues working alongside you, helping them hone their craft while modeling behaviors that build trust and partnership with team members and clients.

Role & Responsibilities

  • User Research and Analysis:
  • Determine and conduct appropriate user research methodology (e.g. IDIs, focus groups, etc.) to understand user needs, behaviors, and preferences.
  • Create personas, user journey maps, empathy maps, etc.
  • Critique, analyze, and synthesize research findings that inform and apply to the experience design approach and solution.
  • Experience Strategy & Design:
  • Facilitate discovery activities with limited oversight such as workshops, stakeholder interviews, heuristic reviews, audits, competitive reviews, etc.
  • Articulate a clear experience strategy grounded in discovery outputs, research, business, and audience needs
  • Lead and create supporting deliverables and documentation including user flows, service blueprints, process flows, use case diagrams, wireframes, prototypes, etc.
  • Iterate on deliverables based on user feedback and/or usability testing
  • Content Strategy
  • Connect content strategy activities to demonstrable user, business, and brand value
  • Lead and create detailed content strategy deliverables with limited oversight, including governance models and workflows, content models, taxonomies, information architecture, relationship documents, content audits & inventories, and research findings.
  • Inclusive & Accessible Design:
  • Advocate for and implement accessibility best practices to ensure people with disabilities can access and effectively utilize websites & products.
  • Create content, websites, and products that are usable by the range of human diversity, regardless of age, culture, ability, gender, or other backgrounds.
  • User Testing & Analysis:
  • Plan and conduct appropriate user testing methodologies (e.g. usability testing, card sorting, content testing, preference testing, etc.) to gather insights on the user experience
  • Analyze results to inform approach, enhancements, and improvements.
  • Continually identify opportunities for optimizing the user experience by conducting feedback, iteration, and testing cycles.
  • Communication & Collaboration:
  • Active listener and insightful communicator with colleagues at any level to achieve desired outcomes and build strong alliances and relationships
  • Work closely with cross-functional teams, including developers, product managers, and stakeholders to bring designs from concept through implementation
  • Communicate design intent, ideas, and concepts effectively to both technical and non-technical colleagues and clients.
  • Team Excellence & Growth:
  • Contribute to the establishment of experience design standards, deliverables, and methodologies within the organization
  • Mentor junior team members to create polished deliverables, improve presentation skills, and guide career growth
  • Keep abreast of industry trends, best practices, tools, and emerging technologies in experience design
  • Contribute to our culture and atmosphere, ever-improving quality of work, and growth into the next generation of user experience designers

Preferred Qualifications

  • BS/BA or Advanced degree in Human-Computer Interaction, Library Science, Graphic Design, Information Systems, Computer Science, or equivalent work experience
  • 6+ years of experience as a UX professional; 2+ years at a digital-first agency or consultancy required 
  • Strong background in human factors, information architecture, and user-centered design methodology
  • Experience conducting stakeholder interviews, facilitating workshops, and presenting work to clients
  • Experience with responsive and mobile design, design systems, and accessibility best practices
  • Ability to work in a fast-paced, dynamic environment while managing multiple priorities
  • Effective communicator with all levels of leadership, management, and staff to achieve desired outcomes and build strong alliances and relationships 
  • Proficiency in design and presentation software, specifically: Figma, Userlytics, Optimal Workshop, Adobe Creative Suite, and Microsoft Office

  • Preferred Qualifications:
  • Master's degree in Human-Computer Interaction, Library Science, or related fields
  • Background in taxonomy, Digital Asset Management IA
  • Experience with service design and/or dialog design 
  • Knowledge of Agile/Scrum methodologies
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • CSSLanguages
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    • PHPLanguages
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    • jQueryLibraries
    • jQuery UILibraries
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    • Backbone.jsFrameworks
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    • Ruby on RailsFrameworks
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    • Google AnalyticsAnalytics
    • FigmaDesign
    • IllustratorDesign
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    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • ShopifyCommerce
    • DrupalCMS
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    • SalesforceCRM
    • Salesforce CPQCRM
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    • Adobe CampaignLead Gen
    • SlackCollaboration
    • ZoomCollaboration


The Bounteous flagship collaboration center is located in the heart of Ravenswood. This neighborhood is a stone's throw away from Wrigley Field, microbreweries, and boutiques. Our strategically-located global collaboration centers support hybrid team members while building face-to-face connections.

An Insider's view of Bounteous

What are some social events your company does?

My favorite events include a Summer in Winter themed party we held at the Studio, Peak, Peach and remotely all simultaneously. Those attending remotely, zoomed in with festive attire we sent in packages that included drinks/food/favors we had them on the big screen TV so they can view everyone and participate in games.

Markel Lewis

People Experience Advisor

How do you collaborate with other teams in the company?

Whether attempting to gain alignment, provide information, or have a difficult conversation, I feel it’s important to approach every situation with empathy. We may each have different priorities, but remembering there’s a human on the other side of the screen or affected by your decisions goes a long way toward fostering collaboration.

Catrina Ahlbach

Chief of Staff (Tech)

What are Bounteous Perks + Benefits

Bounteous Benefits Overview

Creating a remarkable team member experience goes beyond benefits and rewards – but let’s be honest, they matter. That’s why we’re committed to building a culture of growth, support, and belonging across our global community so amazing people (like you) can thrive every day. Being the best version of yourself is made possible with a healthy lifestyle. We cover 100% of your medical insurance premiums and 65% for any dependents. Choose from a variety of plan options for medical, dental, vision, life insurance, and more that suit yours and your family’s needs. In addition to your physical health, time away from work is important for your mental health. Our ‘Take What You Need’ paid time off policy empowers team members to balance business and personal demands in a healthy, flexible, and supportive way. As an added bonus, when summer rolls around you can get a head start to your weekend with Summer Fridays. As for your financial wellbeing, we offer 401(k) retirement plans through Charles Schwab with a contribution match up to 3% of your annual salary.

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K) matching
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Company sponsored family events
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

From day one your growth is encouraged and supported with mentorship and development opportunities. Learning & Development is a shared accountability among Team Members, Career Coaches, and the Organization. Your learning journey may include a mix of on-the-job experiences, networking exposure, and education opportunities. To further support career growth, team members are eligible for financial aid for ongoing training, courses, certification, and conference opportunities aligned with their role and the direction of their team.

You are empowered by belonging with an inclusive, people-first culture. Team member networks, our version of employee resource groups (ERGs), hold space for individuals and allies with shared identities, interests, and passions. Our resource groups celebrate communities of color, life as a working parent or caregiver, the LGBTQIA+ community, wellbeing, sustainability, and more.

Lastly, you’re encouraged to work how and where you perform best. We acknowledge that not everyone thrives with a 9 – 5; find a schedule that works for you while honoring team and client commitments.

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