Legal Operations Analyst

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
Individual contributor role working with the legal operations team by assisting with the administration and maintenance of legal systems and tools, facilitating the vendor payment process, and facilitating the Service of Suite process. Will participate as part of project teams or work groups related to operationalizing of legal operations initiatives.
JOB DESCRIPTION:
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:

• Support the day-to-day administration of legal technology platforms (e.g. matter management, e-billing) including user setup, data entry, reporting and troubleshooting.
• Assist with processing legal invoices, ensuring compliance with billing guidelines, and coordinating with vendors and the Accounts Payable team to resolve payment issues.
• Maintain accurate data across legal systems and assist with generating reports and dashboards that track key performance metrics and operational trends.
• Review, research, and assign new service of process documents daily, ensuring accurate matter intake, appropriate routing to various teams and timely follow-up.
• Provide administrative and coordination assistance to the Subpoena Response Team as needed, including logging and/or tracking requests or liaising between the Subpoena Response Team and the legal team.
• Maintain process documentation, job aids and standard operating procedures to support consistency and knowledge sharing.
• Participate in cross-functional project teams to help implement new systems, improve workflows, and operationalize legal operations initiatives.
• Support intake processes for legal requests by helping triage requests, assign matters and ensure timely follow-up and routing.
• Help track vendor performance and engagement, maintain vendor contact and rate information, and assist with onboarding or documentation requests.
• Maintain and update the department's SharePoint page to ensure legal operations content, tools and resources are current, well organized and accessible to users.

May perform additional duties as assigned.
Skills, Knowledge & Abilities

• Broad understanding of legal operations.
• Solid knowledge of law firm practices and operations.
• Understanding of legal technology.
• Strong analytical and problem solving skills.
• Solid oral and written communication skills and ability to convey business requirements and technical needs in clear, concise, and effective manner.
• Solid client and interpersonal skills and ability to work effectively with internal business partners, IT staff and external users and partners.
• Ability to work independently as well as in a team environment.
• Advanced computer skills including Microsoft Office Suite and other business related software systems.

Education & Experience

• Bachelor's degree in Business, Computer Science, a related discipline, or equivalent work experience.
• Typically a minimum of four years of experience in business analysis, or other related experience identifying and documenting business requirements

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I n certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia , California, Colorado, Connecticut, Illinois , Maryland , Massachusetts , New York and Washington, t he national base pay range for this job level is $47,000 to $78,000 annually.Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA's benefits, please visit cnabenefits.com .
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [email protected] .