SMS Assist
Chicago, IL

Attorney - Contract Manager at SMS Assist

| Chicago
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SMS Assist Summary

At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations. 

 

Recognized on Forbes’ Cloud 100 list, Deloitte’s Technology Fast 500, Chicago Crain’s Top Tech Employers, and more, SMS Assist manages more than 186,000 properties where people live and work. Our customers’ livelihoods are in our hands—think a restaurant manager whose only fryer goes down on a busy Friday night or a family in Florida without power after a hurricane. We work across the industries that make up your community, including retail, food service, banking, residential, and more, and we help them find the right provider in our network (we call them Affiliates) in more than 45 trades. 

 

We’re innovators, disruptors, and out-of-the-box thinkers. We set each other up for success in the office and for the perfect spike on the volleyball court during an intramural game. We’re community volunteers, karaoke partners, and lifelong friends. We’re passionate about the people we serve, and we give our all because we care. We want to make every property better, and we want your help to make it happen.

 

Summary
The Attorney, Contract Manager role supports the business by reviewing, managing, and negotiating commercial agreements as part of the Legal Department. This includes negotiating agreements directly with suppliers, working with senior attorneys on more complex agreements, ensuring efficient management of the contracting process, and accurately documenting each contract. The role will require diligence, teamwork, and strong project management skills to advance multiple projects to completion and work seamlessly across all business units to ensure quick turnaround of agreements.

 

Responsibilities

  • Review, negotiate, and manage the following types of agreements: non-disclosure agreements, service agreements, license agreements, and other commercial agreements
  • Draft, manage and keep scopes of work, insurance requirements, service level agreements, and other vendor documents current and in compliance with SMS Assist’s risk management policies
  • Serve as the point of contact for internal business owners on contractual matters, ensuring timely contract review and approval, efficient contract management, and consistent follow-up on key compliance issues
  • Provide redlined recommendations to ensure efficient contract management and conserve managing attorneys’ time
  • Appropriately manage contracts to match customer/vendor needs, requirements, and expectations with SMS Assist’s contracting strategies, business objectives, and other contract conditions
  • Communicate and coordinate with stakeholders, including responding to inquiries, requests for clarification, etc. regarding contracts and terms/conditions or other items
  • Record key contract data and conduct various analyses and modeling of contract data
  • Act as record-keeper by maintaining a database of all contracts, contract statuses, and ensuring contract compliance
  • Ensure execution of approved and finalized customer contracts; including timely and accurate hand-off to internal partners/stakeholders
  • Monitor existing contracts using approved performance methodologies, tools, etc.; including identifying and recommending opportunities for improvement
  • Organize and prioritize workload so as to most efficiently enable and facilitate team efforts to accomplish company goals, and anticipate and identify current and future needs
  • Share information and offer ideas and solutions in a team environment
  • Maintain client confidence by keeping company/attorney information confidential
  • Foster a positive team environment
  • Ensure confidentiality of internal and external data
  • Perform ad-hoc projects and other duties as assigned

 

Professional Skills

These are the professional skills we would expect from an individual fully established in this role.

  • Customer Service - Advanced
  • Verbal Communication - Advanced
  • Written Communication - Expert
  • Teamwork - Advanced
  • Relationships - Advanced
  • Negotiation - Advanced
  • Organizational Awareness - Advanced
  • Learning Agility - Advanced
  • Analysis - Advanced
  • Problem Solving - Advanced
  • Process Orientation - Advanced
  • Prioritization - Advanced

 

Role Specific Skills

  • Excellent organization with the ability to manage and prioritize multiple projects simultaneously in a fast-paced environment under deadline pressure
  • Demonstrated attention to detail, with advanced skills in identifying legal and compliance issues
  • Ability to proactively take ownership of projects and taking initiative to achieve ideal outcomes
  • Strong interpersonal and communication skills
  • Strong persuasive skills and high level of professionalism
  • Fluent in the Microsoft Office suite, specifically Word, Excel and Outlook

 

Qualifications

    Minimum Qualifications

  • Undergraduate Degree required
  • Juris Doctor Degree required
  • Admission to a State Bar (preferably Illinois)
  • 1-4 years of legal experience

 

    Other Relevant Qualifications

  • Previous law firm experience is a plus
  • Project management experience
  • Knowledge of aspects of contract law, tax law, accounting, securities law, bankruptcy, intellectual property rights, licensing, zoning laws, and the laws specific to the business

 

_____________________________________________________________________________

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.

 

SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.

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Where we are

875 North Michigan Avenue , Chicago, IL 60611

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
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What are SMS Assist Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
SMS Assist's team fitness initiatives include In-office yoga, in-office fitness classes, and sponsored race teams.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Paid industry certifications

Additional Perks + Benefits

Competitive Salary. Flexible Spending Plans. Prescription Drug Program. Free Fitness Center membership.

Jobs at SMS Assist
57

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Sales Director

SMS Assist
Chicago
3 hours ago
+48
Deliver Revenue: Responsible for selling the full outsourced solution into the C-Suite or an “a la carte” single line of business to operations/procurement.  Maintain Customer Relationships: Maintain a thorough understanding of the customer’s structure and leadership, with the ability to influence key decision makers.  Identify and deliver on any opportunities to increase SMS Assist’s suite of offerings to existing customers. Keep Current on Industry/Customer Data: Maintain up-to-date, detailed customer knowledge and industry data. Read and research all relevant trade and industry materials, publications, news, etc.  Serve as an active member of groups and associations related to the industry and relevant customers.  Must be a ‘student’ of the residential market and other related industries. 

Senior Software Quality Assurance Engineer I

SMS Assist
Chicago
1 day ago
+48
  SMS Assist Summary   At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors

Vendor Recruiter (construction)

SMS Assist
Chicago
5 days ago
+48
Identify prospective vendors for SMS Assist; explain how SMS Assist can deliver value to their organization. Develop familiarity with the vendors area of expertise, including but not limited to trade, geography, business size and areas of specialization. Complete cold calls daily to establish relationships with vendors and gain leads. Negotiate pricing and service terms while maintaining margin requirements. Consistently meet program targets. Partner with implementation team to ensure smooth transition into the SMS network. Assess opportunities and risks with your territory; recommend resolutions to leadership. Understand varying scopes of work of our clients and convey those requirements to vendors. Foster a positive team environment. Ensure confidentiality and accuracy of internal and external data. Perform ad-hoc projects and other duties as assigned.

Senior Learning Experience Designer

SMS Assist
Chicago
6 days ago
+48
SMS Assist Summary At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to

Senior Account Executive

SMS Assist
Chicago
1 week ago
+48
At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations.    Recogn

Director of Operations

SMS Assist
Chicago
1 week ago
+48
At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Account Representative (M-F, 10am - 7pm)

SMS Assist
Chicago
1 week ago
+48
SMS Assist Summary   At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to

Account Representative (M-F, 8am - 5pm)

SMS Assist
Chicago
1 week ago
+48
  SMS Assist Summary   At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors

Customer Service Representative IV (M-F 1pm - 10pm)

SMS Assist
Chicago
1 week ago
+48
The shift for this position is Monday - Friday, 1:00 PM CST - 10:00 PM CST.   SMS Assist Summary At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning

Recruiter

SMS Assist
Chicago
1 week ago
+48
SMS Assist Summary At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to

Inside Sales Representative

SMS Assist
Chicago
1 week ago
+48
  At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Director of Information Security

SMS Assist
Chicago
1 week ago
+48
The Director of Information Security will be responsible for creating and executing strategies to ensure overall security of company systems.  This role will collaborate with multiple departments, such as ITS, Product, Development, Legal, and Human Resources, to determine proper protocols, policies, audits, and training programs to meet the company’s goals.  This strategic and tactical position reports to the General Counsel.

Market Segment Manager

SMS Assist
Chicago
1 week ago
+48
This Market Segment Manager oversees the growth and development of our Residential channel. They are responsible for the development and execution of the annual marketing plan for this segment of our business, in collaboration with Sales and key stake holders. Oversees the creation and implementation of all necessary marketing programs and initiatives to achieve desired customer acquisition goals. Ideates campaigns designed to deliver leads and help sales build pipeline and close opportunities, driving customer acquisition and revenue. Is a strategic and critical thinker, problem solver, idea generator, with strong project management and communication skills, and the ability to set strategies and execute tactics.

Affiliate Market Manager

SMS Assist
Chicago
1 week ago
+48
Responsibilities Serve as the SMS Assist point of contact for business relationships with affiliates and maintain a working knowledge of affiliates’ business, priorities, needs, and capabilities such as services performed, locations, capacity, and pricing. Regular affiliate touchpoints including performance metric review, education on the importance of performance and metrics, communication of the consequences and opportunities associated with

Vendor Recruiter Representative

SMS Assist
Chicago
1 week ago
+48
  At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations.    Reco

Vendor Sourcing Specialist

SMS Assist
Chicago
1 week ago
+48
  At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Sales Director (Individual - Commercial)

SMS Assist
Chicago
1 week ago
+48
  At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Facility Manager

SMS Assist
Chicago
1 week ago
+48
  SMS Assist Summary At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to

Vendor Sourcing Specialist

SMS Assist
Chicago
1 week ago
+48
  At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Business Analyst

SMS Assist
Chicago
2 weeks ago
+48
At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Trade Specialist - General Construction

SMS Assist
Chicago
2 weeks ago
At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Senior Business Analyst

SMS Assist
Chicago
2 weeks ago
SMS Assist Summary   At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to

Business Analyst - Actionable Insights

SMS Assist
Chicago
2 weeks ago
  SMS Assist Summary   At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors

Contract Recruiter - Call Center

SMS Assist
Chicago
2 weeks ago
The Call Center Contract Recruiter role is part of the central HR Operations team and has a critical role in identifying and hiring individuals who have the right skills, competencies and behaviors aligned to SMS Assist values, culture and business growth goals. They will be responsible for the full recruitment life cycle process.   Responsibilities         Work directly with Hiring Managers to identify job vacancies, and influence and guide the

Compliance Associate I

SMS Assist
Chicago
2 weeks ago
At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Account Representative (Nights)

SMS Assist
Chicago
2 weeks ago
The Account Representative is responsible for the day to day delivery of facilities services to a number of major client sites within a geographic territory. This role plays an integral part in client account management, operational support, and financial success for the assigned client base. This role also works closely with multiple internal and external stakeholders to address daily client challenges, while identifying and executing opportunities to make meaningful improvements to client operations. The role is based at our corporate headquarters with travel to client sites as needed.

Mobile App Developer - Flutter

SMS Assist
Chicago
3 weeks ago
  At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Account Executive

SMS Assist
Chicago
3 weeks ago
  At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Software Architect I

SMS Assist
Chicago
3 weeks ago
Job Summary The role of software architect makes high-level design choices based on your coding experience. Software architects may focus entirely on the design methodology of the code. In addition, the architect may sometimes dictate technical standards, including coding standards, tools or platforms. Architects are involved in all areas of development from backlog to implementation, deploy and monitoring.   Responsibilities Design, develop and

Director of Talent Acquisition

SMS Assist
Chicago
3 weeks ago
  SMS Assist Summary At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to

Vendor Relationship Representative II

SMS Assist
Chicago
3 weeks ago
  Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!   Our people make all the difference in our success.   At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically,

VP Sales (Individual Contributor)

SMS Assist
Chicago
3 weeks ago
  At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

User Experience Architect

SMS Assist
Chicago
3 weeks ago
SMS Assist Summary   At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to

Customer Service Representative (Dispatch - Commercial)-15

SMS Assist
Chicago
3 weeks ago
At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Senior Data Engineer I

SMS Assist
Chicago
3 weeks ago
  SMS Assist Summary   At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors

Customer Service Representative III

SMS Assist
Chicago
3 weeks ago
At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Billing Support Representative

SMS Assist
Chicago
3 weeks ago
  At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Senior Graphic Designer

SMS Assist
Chicago
3 weeks ago
SMS Assist Summary At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to

Strategic Accounts Team Lead

SMS Assist
Chicago
3 weeks ago
SMS Assist Summary   At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to

Vice President of Operations

SMS Assist
Chicago
3 weeks ago
Team Develop departmental strategy and operational goals, ensure that they are clearly communicated, reinforced, and delivered according to plan Manages and collaborates with business analytics function to ensure development of needed operations and client reporting to drive the business Reinforce a positive working environment through a strong, effective, and collaborative leadership style, ongoing communications with the team and internal SMS

Director of Account Operations

SMS Assist
Chicago
3 weeks ago
Responsibilities Establish self as key client liaison into day-to-day operations by developing, maintaining, and growing strategic client relationships Manage account-level special requests, initiatives, and information product development Perform regular assessments of client data to understand objectives, meet needs and resolve challenges Develop and present monthly updates, quarterly plans, and annual business reviews to the client Leverage

Client Relationship Manager I

SMS Assist
Chicago
3 weeks ago
  At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations. Recogn

Senior Software Developer I

SMS Assist
Chicago
3 weeks ago
SMS Assist Summary   At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to

Senior Product Manager I

SMS Assist
Chicago
3 weeks ago
  SMS Assist Summary   At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors

Product Manager II

SMS Assist
Chicago
3 weeks ago
SMS Assist Summary   At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to

Software Developer II

SMS Assist
Chicago
3 weeks ago
SMS Assist Summary   At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to

Director of Field Operations

SMS Assist
Chicago
3 weeks ago
SMS Assist Summary   At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to

Director of Solution Architecture

SMS Assist
Chicago
3 weeks ago
At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations.    Recogn

VP of Sales Management

SMS Assist
Chicago
3 weeks ago
At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Business Analyst Intern - Summer 2021

SMS Assist
Chicago
3 weeks ago
Job Classification This is a full time, non-exempt position The schedule for this position is Monday- Friday 8:00 AM-5:00 PM   The SMS Assist Summer Internship program is a full-time, paid opportunity that will run from June 14th –August 20th, 2021. An internship at SMS Assist will provide an opportunity to work with a fast-paced, growing company in Chicago’s vibrant technology scene. At SMS Assist, the internship program is about developing

Business Analytics Intern - Summer 2021

SMS Assist
Chicago
2 months ago
SMS Assist is looking for a Business Analytics Intern for our 2021 Summer Internship program!   The SMS Assist Summer Internship program is a full-time, paid opportunity that will run from June 8th –August 14th. An internship at SMS Assist will provide an opportunity to work with a fast-paced, growing company in Chicago’s vibrant technology scene. Each intern in our summer group goes through one week of training together as a cohort and are

Sales Director - Residential

SMS Assist
Chicago
3 months ago
Deliver Revenue: Responsible for selling services and solutions into the C-Suite of target REITs, institutional investors and property managers across various real estate assets classes with a focus on residential. Maintain Customer Relationships: Maintain a thorough understanding of the customer’s structure and leadership, with the ability to influence key decision makers.  Identify and deliver on any opportunities to increase SMS Assist’s suite of offerings to existing customers. Keep Current on Industry/Customer Data: Maintain up-to-date, detailed customer knowledge and industry data. Read and research all relevant trade and industry materials, publications, news, etc.  Serve as an active member of groups and associations related to the industry and relevant customers.  Must be a ‘student’ of the residential real estate sector, the “proptech” sector and other related sectors. Ensure confidentiality of internal and external data. Perform ad-hoc projects and other duties as assigned. Expected Travel Time: 25-50% of the time typically on 1-3 day trips.

Senior Business Analyst

SMS Assist
Chicago
3 months ago
The Senior Business Analyst is responsible for supporting operations by providing meaningful and actionable analytics. This role is assigned to a specific division and is responsible for driving operational and financial improvement. The role also partners with divisional leadership and additional departments to define and review analytics aimed at process improvement and efficiency.

Director of Marketing

SMS Assist
Chicago
3 months ago
The Director of Marketing manages day to day operational activities of the marketing department. They will be responsible for partnering with sales leadership to support development and execution of a strategic marketing plan that includes sales enablement, digital marketing, content marketing, thought leadership, events management, industry partnerships, product marketing, and more.

Vendor Relationship Representative I

SMS Assist
Chicago
5 months ago
Develop and maintain positive vendor relations to ensure superior customer satisfaction. Receive and handle customer calls and email requests for services. Manage the scheduling and completion of all services assigned by customers. Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries. Identify, research and resolve customer issues using the company’s web-based systems and databases. Source new vendors to perform required services, as needed. Resolve or escalate all disputes or un-satisfied service confirmations.

Attorney - Contract Manager

SMS Assist
Chicago
5 months ago
The Attorney, Contract Manager role supports the business by reviewing, managing, and negotiating commercial agreements as part of the Legal Department. This includes negotiating agreements directly with suppliers, working with senior attorneys on more complex agreements, ensuring efficient management of the contracting process, and accurately documenting each contract. The role will require diligence, teamwork, and strong project management skills to advance multiple projects to completion and work seamlessly across all business units to ensure quick turnaround of agreements.

Manager of Learning Experience Design

SMS Assist
Chicago
7 months ago
The Manager of Learning Experience Design (LX) is responsible for the effective performance of the Learning Experience (LX) Design service within SMS Assist, including the definition of learning standards, processes, and tools, liaising with departments to ensure learning needs are analyzed and met, and providing leadership to the LX team. The LX Manager helps define, build, and support the organization’s learning and development strategy.