Contract Specialist at Fusion Risk Management

| Northwest Suburbs
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Description

 

About Fusion

Fusion Risk Management is recognized as the most innovative and fastest growing provider of business continuity, IT disaster recovery and crisis management solutions for the enterprise.

The Fusion Framework® Continuity Risk Management System™ is built by industry experts and delivered on Force.com, the world's leading cloud-based application platform.

Offering a new and better approach to Business Continuity Management, Fusion is transforming the industry and has been named a leader in Gartner's Magic Quadrant for Business Continuity Management software. 

Our customers include mid-size and large enterprise organizations up through the Fortune 50 and across industry verticals including financial services, manufacturing, energy and utilities, retail, pharmaceuticals, government and higher education.

Fusion provides world-class Advisory Consulting Services to assist and guide our customers in building and evolving their business continuity programs.  At Fusion Risk Management, we are uniquely focused on the success of our customers and the success of their BCM programs.

Fusion is adding talented individuals to our team who are inspired by the challenge of solving business problems through the thoughtful and creative use of technology. Fusion offers a challenging work environment with limitless opportunity for personal and professional growth for individuals with a passion for solving business problems using the latest cloud-based technologies. Sound interesting? Then read on!

The Role

As the Contract Specialist on Fusion’s Business Operations team, you will provide support to the Sales Organization and Manager, Business Operations.  The specific responsibilities of this role are divided into four major categories:

The pre-sale responsibilities encompass:

  • Working with the Account Executive or Manager to appropriately structure contract documents
  • Deconstructing and solving complex billing setups

The post-sale responsibilities encompass ensuring, once executed, these deals are processed in a timely fashion to meet the overall business goals and objectives.

  • Contract setup for Project Management, revenue recognition, and time recording. Includes recording services product, budget, contract terms & conditions, assignments, time tracking milestones, revenue recognition profile.
  • Contract setup for billing. Includes: setup of billing milestones; issuing all customer-related project and license invoicing; receipt and validation of customer Purchase Orders; setup in customer billing systems; and, internal validation with Project Management before issuing project task related invoicing. This task also includes customer rebills for project related expenses (with corresponding receipts) and billing for various other company activities (i.e.; conferences and events).
  • Data entry of all Master Service Agreement and Service Level Agreement data.
  • PSA data maintenance. Includes: Renewal Opportunities for recurring revenue projects; updating project parameters for Project Managers as required; and, weekly reconciliation/validation of timecards and projects to ensure the accuracy of data.

FRM Product and Services updates

  • Includes working with Manager, Business Operations to understand new FRM products and services and plan for Business Operations needs
  • Update PSA with Service Products, GL codes, and other offering requirements to setup deals as needed (Rev Rec, billing, etc.)
  • Update internal deal processing documentation as required
  • Update Sales input tools as required

Management

  • Assist with training and daily-overseeing of Business Operations staff with the Manager, Business Operations
  • Serve as backup to Manager, Business Operations

 

 

Requirements

  • Bachelor’s degree in Business Administration or similar degree, or 1-2 years of relevant work experience in lieu of degree
  • 3-5 years’ experience working in a Business Operations, Sales Operations, Contract Administration, or Billing capacity
  • Proficiency in Microsoft suite of tools (MS Word, Excel, Outlook)
  • Salesforce.com application experience is a plus
  • Proven ability to effectively lead and manage projects, make timely decisions, delegating tasks to peers and others within Fusion as appropriate
  • Ability to multi-task activities with shifting priorities in a fast-paced, growing environment
  • Strong attention to detail
  • Excellent organizational skills, with the ability to meet deadlines

Fusion Risk Management, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • ApexLanguages
    • D3JSLibraries
    • ReactLibraries
    • Google AnalyticsAnalytics
    • PardotAnalytics
    • TrelloManagement
    • SalesforceManagement
    • SalesforceCRM

Location

You can't beat the location! Our building is connected to Oglivie Station and is across the street from the Madison St. exit of Union Station.

An Insider's view of Fusion Risk Management

How would you describe the company’s work-life balance?

Fusion puts its employees and their wellness at the forefront by providing several ways to help maintain a great work-life balance. My personal favorites have to be the flexible work schedule and Summer Fridays. With initiatives like Fusion Cares, I also have the option to spend up to 12 hours of work time giving back to the the community.

Riddhi

Sr. Solution Architect

What does your typical day look like?

My days involve collaborating with multiple teams on a variety of activities. One minute I will be designing features with our engineers, the next I might be developing our product roadmap with product management or advising our customers and implementation teams on using our platform. Every day brings new challenges and rewarding opportunities.

Alex

Technical Architect

How does the company support your career growth?

Fusion provided me with multiple opportunities to learn and cultivate new skills and continues to support my growth at a professional and personal level. Fusion offers a fun, dynamic environment, that has allowed me to explore challenging assignments to expand my skill set and play a pivotal role for the rapid growth of the company.

Ramya

Director of Technology Evangelism

How do you empower your team to be more creative?

Collaboration and team brainstorming sessions are key when it comes to empowering creativity. Open and transparent lines of communication with your teams provides them with the flexibility to share ideas and gather feedback on their projects. Lastly, always celebrate the wins, even if they are small.

Shannon

Vice President, Marketing

What’s the vibe like in the office?

Family-oriented. We take care of each other as family and truly show it on a daily. Your interests are our interests. There's always something to connect us.

Crystal

Project Manager

What are Fusion Risk Management Perks + Benefits

Fusion Risk Management Benefits Overview

In addition to the basics such as medical, dental, and vision insurance; FSA and HSA options; commuter benefits; and 401K matching with no vesting period, we also offer monthly partial cell phone reimbursements, a wellness program, and fitness subsidies, paid volunteer time, parental leave, and more! We also offer flexible scheduling and the ability to work remotely.

Our cultural and professional development groups are employee-led, voluntary workplace networks that help foster a culture of community, including three Employee resources groups (Black/African-American; LGBTQ+; and Women), a volunteer committee, and our social activities squad. Even while working remotely, we have maintained fostering connections through virtual events such as lunch n’ learns, happy hours, and live concerts.

We have given special options and offerings during the COVID-19 pandemic in 2020 including extra paid time off, educational resources for all employees, and parental subsidies.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Fusion's social committee, which plans employee events, and Fusion Cares, which organizes community-focused give-back events, are just two ways employees can contribute to building Fusion's culture.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Diversity Employee Resource Groups
Our Employee Resource Groups are voluntary workplace networks that are employee-led. They foster a diverse, inclusive workplace aligned with the organization's mission and values.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
We offer home office stipends for necessary office supplies in order to promote a more efficient at home workspace.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
We allow our employees to participate in tours of duty within other parts of the organization to build their skills
Promote from within
Paid industry certifications

Additional Perks + Benefits

We seek to foster a supportive and nurturing environment and are proud of our collaborative, open culture! As a fast-growing company, we are dedicated to growing with our employees and adapting to the evolving workplace.

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