Envoy Global
Chicago, IL

Global Case Assistant, Consular Services at Envoy Global

| Chicago
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Summary: 

Envoy Global is on a mission to disrupt the global immigration process! Our patented online platform integrates the best of people and technology to streamline, simplify and expedite the immigration process for employers and individuals. We are giving companies the tools they need to hire the best talent from around the world, send talent where it’s needed, and help support foreign workers and immigrants throughout the process. We’re a fast-growing, award-winning technology company, a leader in our space and are backed by some of the country’s leading venture capital and growth equity firms.
 

We are seeking a passionate, self-motivated, and energetic Global Case Assistant for the coordination and administrative support of our clients’ outbound immigration applications. The Global Case Assistant is expected to have high level of experience and expertise with regional case processing.  To perform this job successfully, applicants are expected to have excellent attitude and communication skills and ability to handle high case volumes and a diverse clientele. The Global Case Assistant will report to a Global Immigration Manager and will work with all levels of our organization, serving as an integral member of our global team.

Essential Duties and Responsibilities include:

  • Responding to all client correspondence per current service level agreements (SLAs);
  • Proper maintenance of client and internal records via use of the case management system and other internal systems;
  • Prepare and coordinate business, tourist and work visa applications for filing with consular entities;
  • Procurement of vital documentation from appropriate Government authorities;
  • Preparing and submitting US passport applications;
  • Legalization and apostille of documentation requiring authentication;
  • Collaborating and working closely with Global Case Managers on consular aspects of work authorization matters;
  • Utilization of case management system with accuracy in real time;
  • Attending and participating in client calls as needed;
  • Accurately billing all client matters in keeping with company policy and protocols;
  • Working with outside vendors for submission of visa applications and legalization/apostille requests;
  • Monitoring consular Immigration trends/developments and updating impacted clients and internal stakeholders as needed;
  • Other duties as assigned.

 

General Skills:

  • Ability to interact and communicate clearly and effectively with clients and team members;
  • Provide exceptional customer service to clients;
  • Ability to work independently and take ownership of cases;
  • Ability to remain calm under pressure and work under tight deadlines;
  • Proactive and resourceful in meeting client needs and/or changing immigration regulations and company policies
  • Strong proficiency with MS Office Suite;
  • Proven track record of managing multiple cases simultaneously;
  • Excellent time management, organization, and multi-tasking abilities;
  • Precise attention to detail;
  • Strong interpersonal skills and ability to work effectively with others and to operate as a team player;
  • Willingness to accept responsibility and show good judgement, initiative, and resourcefulness;
  • Strong desire to learn and excel in dynamic growing practice.

Experience/Qualifications:

  • 1+ year(s) of immigration law experience preferred;
  • Bachelor’s Degree or equivalent work experience;
  • A sincere passion for immigration law and an interest in global affairs.

 

 

 

Envoy Global is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief.

EOE AA M/F/Vet/Disability

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Where we are

The Loop is a vibrant area with all sorts of eateries, shops & theaters! Plus, the office is easy to get to with various train and bus stops close by.

Technology we use

  • Engineering
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  • Sales & Marketing
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What are Envoy Global Perks + Benefits

Envoy Global Benefits Overview

•Convenient Chicago Loop location – 2 blocks from Metra trains and the CTA
•Extremely competitive benefits plan including BCBS medical coverage, including FREE employee dental and vision coverage, and a company-matched 401k plan that vests immediately
•Stock options after one year of employment
•Annual accrual of 18 days of paid time off (PTO), 2 personal days, and 10 paid holidays per year
•Paid Parental Leave Program
•Casual work environment
•In-office company-paid gym membership with LifeStart Gym
•Company sponsored lunches, happy hours, and events throughout the year
•Healthy snacks & unlimited LaCroix
•Monthly Product Lunch & Learns and ongoing Career Development/Training
•Built In Chicago’s 2019 Best Places to Work
•ITA Industry Disrupter Winner 2019
•Chicago Innovation Award Winner 2019
•Growing social responsibility programs & partnerships
•Opportunity to work for an organization that changes lives every day!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Options Program
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
18 days of PTO + 2 "Floating" days
Paid Volunteer Time
Sabbatical
Envoy offers full-time employees with seven years of continued service the opportunity to take a four-week paid sabbatical.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We provide thorough and ongoing training. Highly competitive medical, dental, and vision insurance with an option for PPO or HMO. Regular opportunities to interact with co-workers through social events, intramurals, and collaborative projects. Fully stocked kitchen, including unlimited snacks, coffee, tea, and all of the flavored LaCroix you can handle!

An Insider's view of Envoy Global

What’s the vibe like in the office?

The vibe in our office is open and welcoming! We have a mixture of people from all over which makes day to day interactions truly enriching. We make sure to get to know one another; rather it be at our monthly All Hands meetings,or grabbing a cup of Cold Brew in the kitchen. Our vibe is to “vibe” with one another & make Envoy one big happy family!

Bri

Office Manager & Executive Assistant

How do you collaborate with other teams in the company?

The marketing team at Envoy gets the opportunity to work with nearly every other team in the company to create exciting content and resources for customers and prospects. Collaborating across sales, product development and other departments really improves the quality of our work and fosters a great culture.

Nidhi M.

Content Marketing Associate

What does career growth look like on your team?

Career growth is about carrying a sense of urgency and accountability at all times. Build your career by finding the opportunity and not waiting for the opportunity to find you. It’s important to drive change amongst your team, company, but most importantly – yourself.

Mike H.

Sales Director

How do your team's ideas influence the company's direction?

Our semimonthly All Hands Meetings allow employees to see how the company is doing and ask questions in real time to members of leadership. One of our core values is our ability to be candid: we have pulse surveys, manager meetings, hackathons, and encourage all employees to bring up questions and suggestions to any member of leadership.

Lindsay Dagiantis

Vice President, HR

What makes someone successful on your team?

At Envoy, success comes in many forms, but the one that stands out is someone being responsive and thorough. We all have great ideas, passionate about the industry, but when it comes down to it, getting the job done quickly and thoroughly allows us to build a great foundation for an even better product and workplace.

Kristina Mossman

Customer Relationship Specialist

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