We’re looking for an Immigration Specialist to join our Customer Relationship Management (CRM) team! 

The CRM team is focused on maintaining and growing our business within our 1000+ B2B customers. These customers range from fast-growth start-ups to Fortune100 companies. The team is 100% customer driven with a mission to develop strong relationships with stakeholders at our customers (typically with HR leaders). 

As an Immigration Specialist, you will be responsible for supporting the day-to-day immigration needs of our customers. Attention to detail, fast action, rapid problem-solving, and a customer-first mindset are critical to success in this role.

This is not only an excellent role to gain a deep understanding of our customer needs and our technology platform, but also a unique opportunity to work at a leading legal tech company! High achievers will progress into other CRM team roles. 

You will:

• Act as the main point of contact for customers regarding general immigration issues by using a consultative and proactive approach

• Assist customers in the onboarding process, ensuring strong data integrity and transfer of cases into our platform and workflow

• Manage case onboarding: scanning, case and data review for all cases

• Act as a liaison with Global Immigration Associates (Envoy’s immigration partner firm - GIA), to provide our HR customers with the most up to date case information in a timely manner

• Monitor data and reports through the Envoy Web App and Salesforce.com and analyze findings to provide value for our customers

• Support CRM's across multiple clients, developing and managing customer-facing documents and reports

You Have: 

• 1-2 years’ experience as a paralegal within the Immigration space OR immigration-related experience

• Passion for technology, working in a fast-paced, high performing company, and bringing innovative tech products to new users

• Motivation, drive, and persistence to proactively solve customer problems while remaining calm under pressure

• Excellent written communication skills and the ability to explain highly complex topics in a way that anyone can understand​​

Why Envoy?

• Convenient Chicago Loop location – 2 blocks from Metra trains and the CTA

• Extremely competitive benefits plan including BCBS medical coverage, including FREE employee dental and vision coverage, and a company-matched 401k plan that vests immediately

• Stock options after one year of employment

• Annual accrual of 18 days of paid time off (PTO), 2 personal days, and 10 paid holidays per year

• Paid Parental Leave Program

• Casual work environment

• In-office company-paid gym membership with LifeStart Gym

• Company sponsored lunches, happy hours, and events throughout the year

• BuiltIn Chicago's 2020 Best Places to Work

• Chicago Innovation Award Winner 2019

• ITA Industry Disrupter Winner 2019

• Healthy snacks & unlimited LaCroix

• Monthly Product Lunch & Learns and ongoing Career Development/Training

• Growing social responsibility programs & partnerships

• Opportunity to work for an organization that changes lives every day!