Job Summary

CNA is one of the largest Commercial insurance companies in the country, headquartered in Chicago with offices across the USA. Globally CNA has over 6,000 employees worldwide and the ability to underwrite and offer our products in over 200 countries.

 CNA offers competitive salaries and annual bonuses, paid time off (minimum of 20 vacation days, 8 sick days and 10 paid company holidays for full-time employees), a comprehensive benefits package including medical/dental/vision insurance and an industry leading 401K plan with a generous automatic company contribution as well as additional matching opportunities on employee contributions.

Plans, supervises and owns the activities of a group of legal support staff individuals and/or administrative functions.  Responsible for assigning, monitoring, reviewing progress and accuracy of work, directing efforts, coaching, training, development, and performance of team members.

Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:

• Leads team meetings, presentations, trainings, discussions, huddles, open forums (both virtual and on site).
• Develops and engages team members through collaboration, coaching, training, stretch assignments, and feedback.
• Manages team members’ schedules, authorizes PTO requests, ensuring coverage to meet business needs.
• Assigns, distributes, coordinates, monitors, and supervises the daily work activities of staff.
• Leads, coaches, and mentors work groups and coordinates/facilitates training and development, while mobilizing others to deliver optimal results.
• Enforces existing procedures/processes and implements improvements when appropriate, to manage expenses and maximize efficiency and productivity.
• Performs complex legal administrative support on day to day operational matters for our Litigation Counsel offices and takes necessary steps to resolve same.
• Participates in complex and other special projects.
• Prepares and distributes management reports.
• As necessary may be responsible for the day to day coordination and routine administration of office technical support resolving or escalating issues as needed.
• Other duties may be assigned
• May require some travel.
   

Reporting Relationship
Manager or above

Skills Knowledge and Abilities
1. Ability to effectively lead, coach, and mentor legal support staff.

2. In-depth understanding of defense litigation, a legal office environment and legal terminology, lines of business, court rules in multiple venues, as well as knowledge of the organization and insurance industry.
3. Excellent written and verbal communication skills; ability to collaborate and effectively interact with teams, peers, leadership, and internal/external business partners.
4. Strong change management and organizational skills, with the ability to appropriately prioritize and simultaneously coordinate multiple projects.
5. Detail oriented with strong critical thinking and analytical skills.
6. Strong computer skills including Microsoft Office Suite (Office 365), case management programs (Team Connect), a paperless environment, and other business related software systems.
7. Focuses on objectives, goals, and metrics to set direction and drive superior results.
8. Stays informed on relevant legal and insurance industry trends.
10. Builds a competitive organization by attracting, managing, developing, and retaining the talent needed to win.
11. Value driven to provide effective and optimal outcomes for our internal and/or external customers.
12. Acts with a sense of urgency to advance priorities of the organization.
13. Helps other to excel through collaboration and building strong relationships.
14. Thinks creatively and uses diverse ideas to solve problems.
15. Raises expectations of self and others by continuously learning and broadening industry, and technical skills.

16.  Ability to understand complex business issues and processes.
 

Education and Experience
1. Bachelors Degree with paralegal certification or equivalent.

2. Typically a minimum four years related experience.

3. Previous management or supervisory experience preferred.

Job

 Legal

Primary Location

United States-New York-Melville

Other Locations

United States-New York-Tarrytown, United States-Illinois-Chicago

Organization

 Claims - Legal