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Legal Billing Specialist

| Chicago

Are you a legal billing professional looking for a career change?  Do you have legal billing experience within a law firm? Have you owned the billing process functions in a law firm or for multiple law firms?  Are you ready to change the way small law firms work for the better? 


At Smokeball our first priority is the success of our employees and our clients. Smokeball itself is a productivity software made to help small law firms and individual lawyers manage and execute their work. We as a team, help turn Smokeball into much more than just software, and into a force that drives positive change in their business. 

Client success for us, is a combination of a few factors. Successful Smokeball clients don’t just use the product, but see value in how it helps them run their day… and business. Especially clients who are online!

Which is where you come in. 

We are seeking a Legal Billing Specialist. 

This role is an in-house position with standard hours Monday – Friday. Over the course of a week your responsibilities could include, but are not limited to:

  •  Develop an in-depth understanding of the billing process and procedures of the Smokeball Client base. 
  • Identify and present applicable solutions that may help address client billing objectives. 
  • Effectively communicate to Smokeball clients, how Smokeball software can provide billing process optimization, promote efficiency, and increase revenue per matter.  
  • Ability to demonstrate and deliver consistent follow-up with our client base as it relates to their billing process. 
  • Learn the ins and outs of Smokeball, and its new features as they are released.
  • Facilitate online technical training sessions.
  • Establish and build a positive relationship with clients.
  • Work closely and collaboratively with other client success and helpdesk team members.
  • Assist in general support calls from our clients, when needed. 
  • Create knowledge articles, guides, and videos, when needed.
  • Laugh and learn everyday with your Smokeball teammates. 

Your impact will include, but is not limited to: 

  • Leading initiatives where the impact is significant in supporting the client’s needs. Initiatives may include increasing client usage of Smokeball and client retention. 
  • Demonstrating subject matter expertise in two or more areas of Smokeball software that can be utilized by clients and team members as needed. 
  • Driving client retention which has a direct impact with the overall success of Smokeball.  

If you are ready to take on this exciting new role, are passionately tech savvy and love helping people - we can’t wait to hear from you.  

Please respond with your answers to the following questions:

  1. Why are you a good fit for this position? 
  2. Why you are interested in helping law firms adopt technology? 
  3. How do you feel your experience can help our law firm clients? 


  • 3-5 years of legal billing experience.
  • Prior experience tracking billable time and creating billable reports in a law firm.  
  • Knowledge of generating invoices from a firm’s billable time records. 
  • Prior experience working with any of the following software programs is a must; Clio, TimeMatter, TimeSlips, Abacus, Tabs, PCLaw, Amicus or Rocket Matter.
  • Paralegal or J.D. education a plus.  
  • Relevant client engagement experience in post-sales support, professional services, project management or account management functions in an online setting.
  • Familiarity with distance-learning tools, such as: GotoTraining, Camtasia, and LMS software.
  • Experience in training and/or teaching in an online setting.
  • Excellent written and verbal communication skills, especially as it relates to technology. 
  • Patience, empathy, and integrity approaching each situation with a fresh outlook and the client’s success in mind. 
  • Strong technical skills that allow you to easily guide clients through technical processes online. 
  • Ability to identify client needs and challenges that must be tackled in order for them to grow into the product. 
  • A Team player. 


Our Legal Billing Specialist position is a, full-time position and is conveniently located in downtown Chicago with convenient access to CTA and Metra stations.  Smokeball offers a competitive salary and benefits package. 

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We're in the heart of downtown Chicago right at Adams & Wells. Whether you're commuting on the Metra, CTA, or the JFK, we're easy to find!

What are Smokeball Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
15-20 vacation days per year with a rollover of up to 10 days per year
Paid Volunteer Time
1 paid day off to spend volunteering at your favorite organization, or volunteering with Smokeball during one of the company volunteering events
Paid Holidays
6 company holidays per year, plus 4 floating holidays that employees can use however they'd like
Paid Sick Days
6 sick days per year with a rollover of up to 30 days per year
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Investing in our employees is of the utmost importance to us. We are constantly striving to improve on our offerings and always ask for feedback from our employees.

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