About the role

As a Fraud Performance Manager, you’ll be joining our rapidly-growing Financial Service Operations Team to assist in improving the member journey through the suspensions and closures experience. You will focus on driving front line performance of processes to help identify true fraud and protect Members when suspected fraud may impact our Members.  The role will manage a team of Performance Specialists who manage front line teams in BPOs who handle interactions with Members.  The role is also expected to play an integral part in providing Member and Agent feedback to the Process teams for continuous improvement.  You will partner cross-functionally with our Member Services, Fraud Investigations Team and Process Management Teams to assist in defining, and prioritizing projects, and shipping process enhancements. The ideal candidate is experienced in  fraud operations and or process optimization and enjoys creating processes that improve both the agent and member experience. 

For Colorado based roles: In accordance with applicable law, this role has an annual starting salary of $112,000 plus bonus, a competitive equity package, and benefits (see below). The actual pay may be higher depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Manage a team of Performance Specialists to drive execution of fraud processes in the field operations
• Identify goals, targets and outcomes for Fraud Operations based on organizational goals, understand how to drive performance in the face of ongoing challenges and new fraud strategies that attempt to penetrate Chime's defenses
• Obsess about driving the highest level of outcomes for Members and for Chime
• Identify and action on day-to-day issues that arise in field operations, share with other teams in FSO/OMX
• Identify and resolve potential fraud performance issues that impact Chime members and Team members
• Team up with the product, analytics, member services, financial service operations and compliance teams to justify proposed process changes through forecasting the impact to customer and agent experience

To thrive in this role, you have

• At least 4+ years of experience involving process management and development 
• Experience managing teams
• Excellent analytical and problem-solving skills
• A passion for identifying problems and finding the best possible solution. 
• Drive and ability to work efficiently and independently in a fast-paced, technology-driven environment
• Exceptional organizational and communication skills with the ability to articulate complex concepts in a clear manner
• A positive, team player mentality with strong collaborative qualities 

A little about us

We created Chime because we believe everyone deserves financial peace of mind. By eliminating unnecessary fees and helping people grow their savings automatically, we’ve empowered millions of Americans to take control of their finances. 

Chime is the largest and fastest-growing U.S. player in the challenger-banking space. Through our banking partners, we offer access to bank accounts with fee-free overdraft, provide members the chance to receive early access to their paychecks, help them improve their credit, and more!

We’ve built one of the most experienced leadership teams in Fintech and were recently valued at over $25.5B. We’ve raised over $1.7B in funding from leading investors including Sequoia Capital Global Equities, SoftBank Vision Fund 2, General Atlantic, Tiger Global, Dragoneer, DST, Coatue, Iconiq, Menlo Ventures and others.

What we offer

• 💰 Competitive salary based on experience
• ✨ 401k match plus the usual medical, dental, vision, life, and disability benefits
• 📝  Quarterly stipend to spruce up your home office 
• 🏝 Generous vacation policy and company-wide Take Care of Yourself Days 
• 🖥  Virtual events to connect with your fellow Chimers- think cooking classes, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚  A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of banking service

We know that great work comes from great, and inclusive teams. At Chime, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with federal, state, and Cook County ordinances. If you have a disability or special need that requires accommodation, please let us know. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice. 

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