Licensing Administrator

GoHealth Intro: As a leading health insurance marketplace, Go Health’s mission is to improve access to healthcare in America. For customers, enrolling in a health insurance plan is confusing and difficult, and seemingly small differences between plans can lead to significant out-of-pocket costs or lack of access to critical medicines and even providers. We use our technology, agents, and expertise to cut through the confusion and get customers enrolled in a plan with the right coverage and benefits.

Why Apply: GoHealth has established a culture where our employees feel empowered, engaged and inspired. We are looking for builders who will contribute to the long-term health of the company. We also understand that you may not check every box in our requirements list, most applicants don’t! In fact, frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply today!

About the role:  We’re seeking a talented Licensing Administrator who will function as a primary point of contact for carriers and business leaders with the objective of getting licensed agents ready to sell. In this role, you will be responsible for managing the on-boarding and administrative tasks to request and approve carrier certifications and appointments. This position requires a collaborative mindset, high degree of accuracy and attention to detail. The ideal candidate will possess the ability to efficiently and accurately manage a complex and multi-step submission and tracking process in a fast-paced environment. This role will report to the Manager, Licensing Services.

What you’ll do:

• Responsible for the end-to-end certification and appointment process for new and existing sales agents, collaborating with Licensing Advocates, managers and agents to ensure prompt completion
• Develops a relationship with carrier partners and escalates issues to carriers in a timely and professional manner
• Serves as a subject matter expert and ensures training and process documentation is clear and accurate
• Responsible for generating ideas to continuously improve and streamline processes
• Assists in overseeing the integrity of our licensing database, other internal systems and carrier portals; ensures updates are completed in a timely manner
• Provides transparent and accurate status reporting to interested parties, according to GoHealth’s quality and service standards 
• Handles private and highly sensitive data in professional and discreet manner and assists agents in obtaining and providing the correct documents to carriers
• Responds to information requests within established timeframes
• Assists in the coordination of carrier audits, including the review of previous audits to assess current regulatory exposure and review of corrective actions to ensure continued compliance
• Effectively collaborates and maintains relationships with other internal departments
• Other duties/functions may be assigned, as required

Skills and Experience:

• Bachelor’s Degree or equivalent work experience
• Customer service mindset and positive “can do” attitude
• Polished and professional written and verbal communication skills
• Detail oriented, organized and a self-motivated continuous learner
• Highly proficient with MS Excel
• Ability to manage personal information with a high degree of discretion and sensitivity
• Flexibility to work virtually or in office, as needed
• Licensing experience is desirable; experience with data/working with licensing databases is a plus

Perks/Benefits:

• Open vacation policy
• 401k program with company match
• Medical, dental, vision, and life insurance benefits
• Flexible spending accounts
• Commuter and transit benefits
• Subsidized Lunches
• Professional growth opportunities
• Casual dress code
• Generous employee referral bonuses
• Happy hours, ping-pong tournaments, and more company-sponsored events
• Subsidized gym memberships
• GoHealth is an Equal Opportunity Employer

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