McDonald's Global Technology
McDonald's feeds and fosters communities in more than 100 countries worldwide.

Manager, Security Operations Center

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Job Description
Company Description:
McDonald's new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omnichannel restaurant brand. As the consumer landscape shifts, we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital, and Drive Thru). McDonald's will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in, or takeaway.
Leading this tech revolution is McDonald's Global Technology organization made up of intrapreneurs who get to build really cool tech with scary smart people using the latest innovations like AI, IoT, and edge computing. We do this by working along diverse, global teams who are always hungry for a challenge. It's bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.
As we have matured as an engineering organization and seen the demands for technology grow exponentially, we're gearing up to deliver on the next set of opportunities for the business. We are building up an engineering team in-house accountable for our strategic products. We'll have diverse squads made up of engineers with traditional and specialized skill sets, both from internal engineers coupled with our partners, to help us flex with demand and solve technology innovation challenges done at an incredible scale.
Check out the Global Technology Technical Blog to learn how technology is directly enabling the Accelerating the Arches strategy.
Job Description:
As a Security Operations Manager, you will oversee day-to-day operations within the Security Operations program and report to the Senior Manager of Security Operations. You will manage security operations personnel, policy enforcement, security awareness, and aid your team in achieving operational goals. You will lead initiatives focusing on Global Cyber Security (GCS) defensive measures and incident response. You and your team will support the daily security operations and Incident Response processes by aiding and responding in the event of a crisis or urgent situation to mitigate immediate and potential cyber threats. As needed, you and your team will use mitigation, preparedness, response, and recovery approaches to maximize the organization's security.
Working within the Incident Response team and coordinating with other Cyber Operations teams to identify and report on security incidents as they occur and overseeing end-to-end remediation. Activities will include, but are not limited to, triaging security events, network and endpoint analysis, malware reverse engineering, threat hunting, vulnerability escalation, and resolving security incidents from detection to remediation. As part of the Security Operations team, you will create and implement standard operating procedures, playbooks, and processes to help streamline investigations, daily. monitoring and analysis research. The role works directly within GCS, the organization responsible for our Cybersecurity Operations & Incident Response program and critical services, ensuring our leadership makes informed risk-based decisions.
We are moving fast and are adding to our best-in-class team, and joining McDonald's means thinking big every day and preparing for a career that will impact the world. We are customer-obsessed and committed to being leaders in our industry.
McDonald's is investing heavily in technology to drive our growth. We're looking at how to use technology to improve the customer experience and build new customer experiences. We're also exploring technologies that can help us reduce or eliminate repetitive tasks and make employees' jobs more exciting and rewarding. With all the new projects and initiatives, it is an exciting time to be on the cybersecurity team, helping to make a safer and Better McDonald's.
The ideal candidate for this managerial role should have the ability to lead and supervise a small team with limited oversight, displaying expertise in cybersecurity practices, cloud technologies, detection and response frameworks, and incident handling procedures (containment, eradication, recovery, and lessons learned). They should excel in adhering to and enforcing the use of established incident response playbooks and practices, possess an acute attention to detail, and collaborate effectively across global cross-functional teams. The candidate must have:

  • A strong background in defensive measures and utilizing information from various sources to identify, analyze, and report network events.
  • Expertise in leading resolution for security crises and urgent situations in security operations or incident response.
  • Proficiency in computer networking concepts, protocols, and network security methodologies.
  • A deep understanding of system and application security threats and vulnerabilities.
  • Advanced knowledge of network attacks and their relationship to threats and vulnerabilities.
  • Demonstrated skill in utilizing intrusion detection methodologies and techniques.
  • Significant experience providing oversight on common security operations principles and methods.


  • Provide leadership, professional development, and guidance to SOC staff and security operations team members.
  • Align security operations day-to-day priorities with operational strategies.
  • Enforce policy standards and strategies to ensure compliance with organizational policies.
  • Manage multiple projects to create new services, improve procedures, or implement solutions to enhance SOC efficiency.
  • Advise senior management on risk levels and security posture, providing cybersecurity recommendations based on significant threats and vulnerabilities.
  • Gather, maintain, and analyze data to identify potential threats, vulnerabilities, and performance metrics related to SOC operations.
  • Monitor and analyze system activity using security operations tools, and analyze network alerts to determine possible root causes.
  • Provide timely detection, identification, and alerting of attacks, intrusions, and misuse activities.
  • Coordinate with stakeholders to validate network alerts and security events.
  • Deliver technical documents, incident reports, findings from computer examinations, and situational awareness information to leadership.
  • Review event escalations for accuracy and completeness and follow the organization's cyber incident response plan.
  • Perform security operations and incident response trend analysis and reporting.
  • Develop signatures for defense network tools in response to new or observed threats within the network environment.

Minimum Requirements

  • Bachelor's degree or equivalent experience in Computer Science, Cybersecurity, Information Technology, Software Engineering, Information Systems, or Computer Engineering.]
  • 5+ years of experience working in a security operations or incident response role.

Desired Skills:

  • Professional certification such as GIAC, GCIH, GCIA, ITIL.
  • Familiarity with NIST Risk Management Framework and NIST Cybersecurity Framework, Cyber Kill Chain.
  • Experience working with case management tools, SOAR, email security solutions, SIEM, and EDR technologies.
  • Experience working with complex multinational companies and distributed business models.
  • Experience developing automation through scripting languages such as Python.

Additional Information:
McDonald's is committed to providing qualified individuals with reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact [email protected]
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.

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What are McDonald's Global Technology Perks + Benefits

McDonald's Global Technology Benefits Overview

McDonald's benefits and compensation program is designed to attract, retain, and engage talented people who will deliver strong performance, and help McDonald's achieve our business goals and objectives.

Our team members enjoy:
- Vacation days, personal time and holidays
- Medical, dental and vision coverage, plus other insurance options
- Annual and long-term incentive programs
- Summer hours
- Sabbatical program
- 401K program with company match

Volunteer in local community
Partners with nonprofits
OKR operational model
Open office floor plan
Flexible work schedule
McDonald's provides employees with a flexible work schedule that includes Summer hours, Core hours, Compressed week, Flexible start and end times.
Remote work program
Documented equal pay policy
Dedicated diversity and inclusion staff
Diversity manifesto
Diversity employee resource groups
We believe in a seismic and bold value proposition where every individual feels their culture, identity, and experiences are valued and respected in our 10 Employee Business Networks.
Hiring practices that promote diversity
Health Insurance + Wellness
Disability insurance
McDonald's provides both short and long term disability benefits at no cost to you.
Dental insurance
McDonald’s Dental Plans allows you to see the dentist of your choice and provides coverage for preventive, basic, major and orthodontic care at 100%.
Vision insurance
McDonald's Vision Plan provides eye exam coverage and benefits that reduce your costs for prescription eyewear, contact lenses and laser vision correction.
Health insurance
McDonald’s offers medical plan options to help pay for the cost of health care when you need it. During enrollment, you can sign up for the insurance and pick which plan is best for you.
Life insurance
McDonald’s automatically gives you basic life, dependent life, accidental death and dismemberment (AD&D) and Business Travel Accident Insurance (BTA) at no cost to you.
Pet insurance
Financial & Retirement
401(K) matching
Once you’re eligible for the company match, McDonald’s will match your contributions with $1 for each $1 you contribute up to a maximum of 6% of your annual pay, up to IRS limits.
Company equity
Performance bonus
Charitable contribution matching
McDonald’s Matching Gifts Program encourages employee support of not-for-profit organizations. Under this program, McDonald’s gives $1 for every $1 you contribute, up to $5,000 a year.
Child Care & Parental Leave
Childcare benefits
McDonald’s has agreements for employee child care discounts to help you with the cost of child care while you work.
Generous parental leave
McDonald’s provides four types of Parental Leave, and you may be eligible for one or more of the types of leave listed: Paid Parental Leave, Maternity Leave, Adoption Leave, Unpaid Parental Leave.
Family medical leave
The Family and Medical Leave Act (FMLA) and certain state laws allow you to take unpaid leave to care for yourself and your qualified family members, as long as you are eligible.
Adoption Assistance
McDonald’s Adoption Assistance Program helps with the costs of adopting a child. The child must be under age 18 and not related to you by blood or marriage.
Vacation + Time Off
Generous PTO
McDonald's employees receive between 15 and 25 days per year of paid time off based on years of service.
Eligible employees get 40 days of paid sabbatical after their first 10 years of working at McDonald's
Paid holidays
Paid sick days
McDonald's employees receive 100 hours per year of paid sick leave.
Office Perks
Commuter benefits
Company-sponsored happy hours
Happy hours are hosted on Thursdays in the summer, and twice a month on Thursdays during the remainder of the year.
Onsite office parking
McDonald's offers employees paid on-site garage parking.
Onsite gym
We have an 8000 square foot gym on our 9th floor with best-in-class equipment, classes, personal training, and magnificent views of the city!
Professional Development
Job training & conferences
Tuition reimbursement
Promote from within
Continuing education stipend
Paid industry certifications

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