Centro
Chicago, IL

Client Learning & Enablement Manager

| Chicago
WHO WE ARE 

Centro delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands. 

Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place. 

We are deeply committed to building software that will change the ad tech industry for the better and are equally dedicated to building an inclusive culture of highly motivated individuals who create a positive and supportive environment together. We invest in our culture and support our employees so they can do their best work. 

Centro is headquartered in Chicago, with beautiful offices also in Toronto, Dallas, Denver, and New York to name a few. Post-COVID, many of us will be returning to one of our offices (by choice, not requirement -- we believe results matter more than where they are produced). Our employees have the flexibility to work in one of our office locations, completely remote, or a hybrid of the two. Please note, we are hiring on a remote working basis only in the U.S. and Canada.

ABOUT THE TEAM
 
The Client Learning & Enablement teams mission is to inspire and educate people in the ad tech industry and Centro customers on the evolving media landscape and technology trends. By connecting Centro’s innovative media solutions, products, and services, this team drives revenue growth by increasing the customers’ media intelligence and the utilization of Centro’s solutions through best-in-class content, consultative presentations, and certification programs. This team is powered by cross-functional collaboration and goes above and beyond by developing content & certification programs to empower our industry.
 
WAYS YOU’LL CONTRIBUTE
 
This high impact and highly visible role will report to the VP of Client Learning & Enablement and sit on the Brand Marketing team. You have the desire and ability to function as an individual contributor to grow and develop our Basis education programming in the industry, making it a raving success. You have a strong ability to identify gaps in customer education and enjoy finding creative solutions to scale programs. You will work both cross-functionally across customer success, product, services, programmatic solutions, onboarding, and product marketing as well as in a customer-facing capacity. You’ll contribute by:

  • Leading strategy in development of external facing LMS (learning management system) including what types of content to include, user experience, and design
  • Defining the program development of our customer educational content and learning paths to help our customers succeed using our software
  • Developing repeatable and scalable content to drive adoption of features that drive revenue
  • Creating and delivering award winning programming for Basis Institute inclusive of Basis certification programs for customers & the industry
  • Identifying key learning and education opportunities of Basis and the industry to help drive revenue & creating content to bridge those gaps
  • Maintaining and updating education content as new features & industry changes
  • Recommending and executing methods and strategies for delivering content in a tech-driven industry and environment
  • Owning, facilitating, presenting at certification and education events in person as needed and virtually
  • Acting as the liaison for internal stakeholders on education needs across external customers
  • Partnering with external education teams to integrate LMS & certification programming into customer education journey

WHAT YOU BRING TO THE TABLE

  • 4-6 years professional experience in programmatic or client services
  • Intermediate to advanced knowledge of PowerPoint
  • Comfortable with being in front of an audience & presenting
  • Ability to travel as needed (estimated 20%)
  • Ability to learn new software and programs quickly (Asana, Articulate, Camtasia, etc.)
  • Extremely detail oriented
  • Strong collaborator with ability to work across various departments and teams to create results

BONUS POINTS

  • Familiarity with Basis
  • Event & project management experience
  • Experience working in Articulate software
  • Video editing skills
  • Strong track record at winning in rock, paper, scissors

ANYTHING ELSE? 

Don't think you have all the skills required for this role? That's okay, we recognize that experience can be built in many ways. If you have relevant skills that are not reflected in your resume, we welcome your candidacy and encourage you to share more in an optional cover letter, even if your experience doesn’t match our exact requirements.

LIFE WITH CENTRO 

We take care of our people and believe that Centro’s success depends on the growth and well-being of each one of our team members.

We provide a thoughtful perks and benefits package including competitive 401k/RRSP matching, mental health support, a funded health savings account, paid sabbatical, generous parental leave, a flexible work environment and time off policy, and more. 

We are proud to be an equal opportunity employer are committed to building teams of Centrons that are diverse in thought, perspective, and culture. We celebrate all team members regardless of gender identity, sexual orientation, race or cultural background, religion, disability, and age. Our employee-led communities enrich our culture of uniqueness, inclusivity, and empowerment. 

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Where we are

The Chicago Loop is a great place to work, located in a central area of Chicago accessible to major public transportation, dining and shopping.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • AerospikeDatabases
    • MixpanelAnalytics
    • PixelmatorDesign
    • SketchDesign
    • Aha!Management
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • Oracle EloquaLead Gen
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What are Centro Perks + Benefits

Centro Benefits Overview

While our people work to change an industry, we reward them with industry-leading perks. It’s not just about the free snacks and onsite yoga (although they help)—it’s about making sure Centrons feel happy, healthy and fulfilled when they come to work.

Culture
Volunteer in local community
Centro offers each employee one day per calendar year to use for community work or volunteering opportunities. Local offices regularly organizes group volunteer activities for employees.
Partners with Nonprofits
Centro partners with local non-profit organizations to support various causes and to organize group volunteer events for employees.
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

An Insider's view of Centro

How would you describe the company’s work-life balance?

Instead of balancing work and life, it’s about blending the two. As a parent, I may need to leave for part of the day or before 5. Everyone here understands and I don’t feel guilty. Even if I’m not sitting at my desk from 9-5, my work and my teams work will still be done on time. Centro is giving me the opportunity to live the best life I can.

Matt Klaers

Senior Director, Financial Planning

Centro Chicago Jobs
38

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Brand Designer

Centro
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22 hours ago
+59
WHO WE ARE  Centro delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally dedicated to

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WHO WE ARE  Centro delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally dedicated to

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WHO WE ARE  Centro delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally dedicated to

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WHO WE ARE  Centro delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally dedicated to

Assistant Controller (Remote Optional)

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WHO WE ARE  Centro delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally dedicated to

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WHO WE ARE  Centro delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally dedicated to

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WHO WE ARE  Centro delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally dedicated to

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WHO WE ARE  Centro delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally dedicated to

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WHO WE ARE  Centro delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally dedicated to

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Technical Product Manager

Centro
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WHO WE ARE  Centro delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally dedicated to

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Sr Product Manager

Centro
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+59
We are deeply committed to building software that will change the ad tech industry for the better and are equally dedicated to building an inclusive culture of highly motivated individuals who create a positive and supportive environment together. We invest in our culture and support our employees so they can do their best work. 

Paid Social Specialist (Remote Optional)

Centro
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Centro’s national Paid Social team leverages Basis to help plan, execute, streamline, and analyze strategic, paid social media campaigns for agencies and brands. Always positive and eager to try new tools and tactics, their passion lies in finding unique and creative ways to problem-solve for clients. Internal collaboration and communication are critical, as they work closely with the Sales, Services, AdOps and Analytics teams. These Centrons are committed to thinking outside the box, supporting each other, and pushing themselves to be the best.

Paid Social Associate (Remote Optional)

Centro
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WHO WE ARE  Centro delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally dedicated to

Agency Lead

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Centro’s Agency Lead team partners with and supports agencies as they push the boundaries of the digital ad space. You will be a part of a team that is nimble, fueled by curiosity, and grounded in a culture of positivity, accountability, and support. At the core of your work is a commitment to helping agencies win BIG. By showcasing Basis and Centro’s commitment to innovation—you will play a part in redefining the agency of the future.

Multimedia Designer, Brand Marketing

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Chicago
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We are deeply committed to building software that will change the ad tech industry for the better and are equally dedicated to building an inclusive culture of highly motivated individuals who create a positive and supportive environment together. We invest in our culture and support our employees so they can do their best work. 

Client Insights Analyst (Remote Optional)

Centro
Chicago
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The Client Analytics team is the external face of Centro’s analytics team. The team has a passion for analytics, performing in-depth analysis, and is viewed as experts when it comes to data strategy. As trusted advisors to both our internal teams and clients, our time is split between diving deep into rows of data to derive insights and educating our clients on KPIs, tools and evolving analytical methodologies. Among our supportive team network, you can often find us showing off the latest custom analysis, newest analytical methodology or custom code that makes us proud.

VP, Client Development

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WHO WE ARE  Centro delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally dedicated to

Sr Technical Product Manager - Data Integrations (Remote Optional)

Centro
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1 week ago
WHO WE ARE  Centro delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally dedicated to

Sr Technical Product Manager - SEM (Remote Optional)

Centro
Chicago
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WHO WE ARE  Centro delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally dedicated to

Sales Development Coordinator

Centro
Chicago
1 week ago
WHO WE ARE  Centro delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally dedicated to

Data Scientist (Remote Optional)

Centro
Chicago
1 week ago
WHO WE ARE  Centro delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally dedicated to

Customer Success Manager (Remote Optional)

Centro
Chicago
1 week ago
WHO WE ARE  Centro delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally dedicated to

Manager, Software Engineering (Remote Optional)

Centro
Chicago
2 weeks ago
WHO WE ARE  Centro delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally dedicated to

Outbound Client Development Associate (Business Development Rep) (Remote Optional)

Centro
Chicago
2 weeks ago
WHO WE ARE  Centro delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally dedicated to

Content Marketing Associate (Remote Optional)

Centro
Chicago
2 weeks ago
WHO WE ARE  Centro delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally dedicated to

Digital Media Specialist (Remote Optional)

Centro
Chicago
2 weeks ago
WHO WE ARE  Centro delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally dedicated to

QA Engineer

Centro
Chicago
2 weeks ago
WHO WE ARE  Centro delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally dedicated to

Sr. Systems Engineer (Remote Optional)

Centro
Chicago
3 weeks ago
The Production operations team is responsible for all product related infrastructure. We think it’s important that a single team manages the entire lifecycle of infrastructure from development to production. This helps us create reproducible environments with very little variance as code moves through the various environments on its way to production. As a member of the team you’ll be responsible for helping us maintain and improve that infrastructure. One of the ways we improve is by automating as much as possible. As a manager, I track the amount of TOIL work the team is doing and try to keep it below 20% of all ticket volume. (And we try to reduce that percentage limit every quarter as well) This keeps us away from busy work and instead focusing on interesting problems. You’ll probably spend more time in a code editor than a Bash shell. You’ll also work with developers on a variety of tasks from troubleshooting production issues, to aiding in design decisions for new features and services. We tend to also lead the discussions around monitoring. You’ll work with development teams to help coach them on the kind of metrics we need, building actionable alerts and visualizing these metrics in a dashboard. These conversations usually go pretty smoothly, but sometimes there might be a disagreement. Being comfortable providing input and supplying supporting arguments is a necessary skill to be successful in this position. We like strong opinions, loosely held.

SR Revenue Operations Analyst (Remote Optional)

Centro
Chicago
3 weeks ago
The Revenue Operations team is a fast growing unit at Centro that uses data to drive sales and set the course for higher performance and efficiency within its business. We create and provide business analysis with delivers context to the sales team, fueling its ability to rapidly grow customer base and revenue.

Sr Paid Search Specialist (Remote Optional)

Centro
Chicago
3 weeks ago
This position drives client development, paid search process improvement, and SEM industry knowledge for the assigned region. This includes day-to-day operations, client deliverables, relationship management, issue resolution, and the retention of select key accounts. As the Senior Paid Search Specialist, you will play an active role in delivering innovative and strategic PPC strategies worthy of Raving Fan service.