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Communication Leader

| Chicago

 

POSITION SUMMARY
The Communications Leader will assist in helping bswift meet and exceed client and internal expectations by creating and managing our overall Communications Practice. This includes a willingness to be:
Strategic - Create and drive business processes to implement a Communication practice which has enormous opportunity for growth within the organization.
Partnering - A willingness to work with various teams throughout the organization where multiple subject matter and technical experts exist.
Tactical -This role requires a willingness to get ones hands dirty in an entrepreneurial environment with limited resources while this business is built.

Fundamental Components:
Responsibilities include, but are not limited to:
- Communications Practice: Create an external communications function for Ongoing and Open Enrollment Employee facing communications materials. Includes overall project management across various teams including marketing (content), the CS team (to manage the client and CS team expectations by running the project plans) and the external vendor (MOD). This individual will have a responsibility to assist with the sale of this product to new and existing clients, and to create the tools and infrastructure to sell this product to clients. 
- Communications Operations: bswift currently works with a variety of internal and external tools and vendors to aid in the production of print materials for ongoing and adhoc work. This individual will need to create the business/operations function to complement the existing technical connectivity to create business processes, pricing and consistency
- Additionally, creating standardized language templates to allow for better efficiency and consistency
- Partner with the Human Centered Design team to add some business and client insight into the portals, library, and external communication sites
- Creating best practice materials around the look/feel of client sites and communication
- Build and maintain playbooks to support global bswift-wide needs across products/services
- Triage questions (email and voicemail) within 24 hours; maintaining ownership from initial contact to call resolution which includes supporting escalations if appropriate and providing customer updates
- Look for and help drive continuous process improvements/efficiencies by maintaining a thorough understanding of all internal systems
- Assist in sales and marketing activities as needed
- Provide open communication to bswift customers (clients and carriers) in a pleasant, professional manner with a can do attitude
- Responsible for special projects as assigned

BACKGROUND/EXPERIENCE desired:
- Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel internally and externally; ability to listen, clarify and respond well to questions
- Must possess a drive for success and growth within a professional career
- Must be able to quickly sort through complex subject material 
- Strong analytical skill-set and ability to effectively use data for strategy
- High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness 
- Must possess a passion for teamwork, client service and reaching business results through problem solving
- Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality
- Ability to operate and make timely decisions in an ambiguous, fast-paced atmosphere
- Strong customer service orientation

Desired:
- Experience with benefits administration

EDUCATION
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

ADDITIONAL JOB INFORMATION
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

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Location

10 S Riverside Plaza, Suite 1100, Chicago, IL 60606

What are bswift Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
A flexible spending account lets you set aside pretax dollars to help pay for certain types of health care and/or dependent care expenses.
Dental Benefits
Choose between a dental maintenance organization plan and preferred provider organization plan. Both cover certain preventive care services at 100%. They also offer coverage for basic services.
Vision Benefits
You can enroll in a separate vision plan. It covers eyeglasses and contact lenses. Preventive vision exams are covered through the Aetna medical plan.
Health Insurance Benefits
You can choose from three types of medical plans: a health savings account, a health reimbursement arrangement or a hybrid health plan. Certain preventive care services are covered at 100 percent when
Life Insurance
All employees get term life insurance and business travel accident insurance at no added cost. You have the option to buy: Supplemental term life insurance Accidental death and personal loss insura
Wellness Programs
Our employee wellness program offers services such as wellness campaigns, weight-management programs and educational seminars.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
You can save a percentage of your pay in the 401(k) plan, on a pretax and/or Roth after-tax basis. You may participate in the 401(k) plan immediately following your hire.
401(K) Matching
We match a portion of your contribution. You can invest your contributions among various options offered in the plan.
Company Equity
You can purchase Aetna stock at a discount through a payroll deduction. In order to participate, eligible employees must enroll during the enrollment period announced by Aetna.
Vacation & Time Off Benefits
Generous PTO
During your first 3 years at Aetna, you receive the equivalent of 18 days off per year. The longer you work at Aetna, the more time you accrue per month.
Paid Volunteer Time
One of our values is to improve the quality of life in communities through employee volunteerism.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
We encourage professional development. That's why we provide financial support for continuing education. This program covers a portion of tuition and registration fees for a college course.

Additional Perks + Benefits

The following programs, activities, and amenities are available to employees at bswift: complimentary fresh fruit, on-site flu shots, massages during open enrollment season, walking treadmill desk, foosball and ping-pong tables, casual attire, zen room for relaxation and nursing mothers, full week of employee appreciation, and proximity to public transportation • Healthy lifestyle incentive programs - This incentive program is offered to all eligible employees. You can earn up to $500 for healthy eating, physical activity and other healthy behaviors. Family members can also earn incentives • During your first 3 years at bswift, you receive the equivalent of 18 days off per year. The longer you work at bswift, the more time you accrue per month. Company holidays, jury duty, military leave, bereavement and community service time are in addition to your paid time off • You can purchase company stock at a discount through a payroll deduction.

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