Who We Are
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations.
Recognized on Forbes' Cloud 100 list, Deloitte's Technology Fast 500, Chicago Crain's Top Tech Employers, and more, SMS Assist manages more than 186,000 properties where people live and work. Our customers' livelihoods are in our hands-think a restaurant manager whose only fryer goes down on a busy Friday night or a family in Florida without power after a hurricane. We work across the industries that make up your community, including retail, food service, banking, residential, and more, and we help them find the right provider in our network (we call them Affiliates) in more than 45 trades.
We're innovators, disruptors, and out-of-the-box thinkers. We set each other up for success in the office and for the perfect spike on the volleyball court during an intramural game. We're community volunteers, karaoke partners, and lifelong friends. We're passionate about the people we serve, and we give our all because we care. We want to make every property better, and we want your help to make it happen.
Job Summary
As a pivotal member of the Communications and Experience Team, you will join our mission of creating an outstanding SMS Assist experience for all. Our team believes in fostering a work environment that SMSers are proud of-programming that is useful and inclusive, communications that are transparent and consistent, and purposeful initiatives that celebrate our employees.
We're ready to take our employee experience and social impact initiatives to the next level. By leveraging our brand, culture, and business goals, the communications and experience coordinator will develop creative and engaging initiatives and events for company stakeholders including team members and managers. We're looking for a candidate who is passionate about creating memorable experiences and knows that the little details matter. The ideal candidate is excited about working at a fast-growing company, connecting with employees at all levels, and having a ridiculously hilarious, fun team (in our humble opinions). This role reports to the director of communications and experience.
Responsibilities

• Produce end-to-end engagement events that inspire and energize employees across multiple sites (events will be virtual, in-person, and hybrid).
• Build on and grow the company's social impact program by establishing long-term goals, organizing volunteer events, and fostering relationships with community organizations.
• Diligently track and report on our initiatives and events effectiveness and develop innovative solutions where there are gaps.
• Utilize best practices for driving audience engagement and jump at the opportunity to try new approaches.
• Assist in editing content and partnering with others on communications and programs--from your teammates to senior leaders--to make sure every detail is captured and triple-checked.
• Help produce company-wide presentation experiences that are impactful and engaging at every turn, including end-to-end management of speaker preparation, rehearsals, and briefing documents.
• Effectively manage multiple projects simultaneously, and balance needs from different areas of the business.
• Champion a positive experience for all SMSers regardless of level, background, or role.

Professional Skills
These are the professional skills we would expect from an individual fully established in this role.

• Verbal Communication - Advanced
• Written Communication - Advanced
• Teamwork - Advanced
• Organizational Awareness - Proficient
• Prioritization - Advanced
• Problem Solving - Advanced

Role Specific Skills

• You have a knack for building relationships and are enthusiastic about maintaining strong connections with all of our community partners.
• You have a passion for impact. You don't just want to cross something off of your list. You want it to make a difference inside and outside of the workplace.
• You are an editing expert with strong feelings about grammar.
• You have the ability to communicate effectively with both written and oral communication. Once in this role, you'll be able to speak and write confidently about our brand with both internal and external audiences.
• Your organizational skills are top-notch, and you have the ability to multitask with ease while managing concurrent projects and deadlines.
• You have the confidence to manage projects through ambiguity and solve problems autonomously
• You describe yourself as a self-starter who is highly motivated and seizes opportunities with a sense of urgency.

Qualifications
Minimum Qualifications

• Bachelor's degree in area of related study
• 2-5 years in marketing/communications, events, or a related field
• Strong interpersonal skills
• Advanced proficiencies in Microsoft Word, Excel, PowerPoint, and Outlook required
• Experience with HubSpot or similar email marketing software
• Unparalleled attention to detail
• Ability to work under deadlines with a positive attitude

Other Relevant Qualifications

• Strong writing skills
• System experience: SharePoint, Teams, Planner
• Graphic/presentation development skills are a plus

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.
SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.
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