SMS Assist Summary

At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations. 

Recognized on Forbes’ Cloud 100 list, Deloitte’s Technology Fast 500, Chicago Crain’s Top Tech Employers, and more, SMS Assist manages more than 186,000 properties where people live and work. Our customers’ livelihoods are in our hands—think a restaurant manager whose only fryer goes down on a busy Friday night or a family in Florida without power after a hurricane. We work across the industries that make up your community, including retail, food service, banking, residential, and more, and we help them find the right provider in our network (we call them Affiliates) in more than 45 trades. 

We’re innovators, disruptors, and out-of-the-box thinkers. We set each other up for success in the office and for the perfect spike on the volleyball court during an intramural game. We’re community volunteers, karaoke partners, and lifelong friends. We’re passionate about the people we serve, and we give our all because we care. We want to make every property better, and we want your help to make it happen.

Job Summary

As a member of the Communications and Experience Team, you will join our mission of enhancing the overall SMS Assist experience, both inside and out. We believe in creating an environment that SMSers can be proud of—programming that is useful and interesting, communications that are clear and consistent, and purposeful initiatives that are based on the needs of colleagues. We’re all passionate about fostering an incredible culture for every level and location. So, what are you waiting for? Let’s get to work!

The communications and experience coordinator will be responsible for having a full understanding of the ins and outs of our company. From upcoming events to new customers, you are driven by always knowing the latest SMS Assist news and how it relates to our internal audiences. You are enthusiastic about creating incredible experiences for our employees and are a brand steward externally. You are a collaborative internal partner across the organization and report to the director of communications and experience.

Responsibilities

• Manage all content on the company intranet including creation and management of a content calendar, creating new pages, and sourcing imagery.

• Diligently track and report on company communication channels including email, intranet, and messaging, and develop and present innovative solutions to promote engagement.

• Serve as the project manager for the team to help ensure all employee events and communications surpass expectations. 

• Track KPIs and conduct surveys for all internal events and communications and report detailed findings and suggestions for the team to help us constantly improve. 

• Assist in coordinating a range of inclusive, best-in-class events and communications that help reinforce SMS Assist’s purpose, vision, values, and purpose. 

• Collect qualitative employee feedback through focus groups and other channels to produce actionable takeaways for internal teams and leadership. 

• Help identify potential event or engagement initiatives to help drive employee satisfaction and retention.

• Champion a positive experience for all SMSers regardless of level, background, or role.

Professional Skills

These are the professional skills we would expect from an individual fully established in this role.
 

• Analysis – Advanced

• Problem Solving – Advanced

• Organizational Knowledge – Advanced

• Verbal Communication – Advanced

• Written Communication – Advanced

• Teamwork – Advanced

• Prioritization – Advanced

• Relationships – Proficient

Role Specific Skills

• Highly organized with the ability to manage concurrent events and deadlines

• Strong knowledge of data collection, analysis, and survey tools

• Experience with SharePoint, Microsoft Teams, and HubSpot would be ideal

• Proven presentation skills with the ability to adhere to brand standards design principles

• Ability to develop project timelines and manage deadlines or changes as needed to stay on schedule

• Experience with swiftly interpreting feedback or concepts and executing accordingly

• A self-starter who is highly motivated with the ability to solve problems autonomously

Qualifications

    Minimum Qualifications

• Bachelor’s degree in area of related study

• 2-3 years in project management, marketing/communications, journalism, or human resources field

• Strong interpersonal skills, high energy, and positive attitude

• Background in analytics and reporting

• Advanced proficiencies in Microsoft Word, Excel, PowerPoint, and Outlook required

• Traits such as attention to detail and ability to work under pressure are essential

    Preferred Qualifications

• Background in web design

• Strong writing skills

• System experience: HubSpot, WordPress, SharePoint

• PMP certification is a plus