The Communications Manager is responsible for developing creative and strategic multichannel communication plans targeted to clients and other external audiences. Candidate should be a self-starter with focus on strong client service, project management skills and the ability to collaborate and deliver results in a cross-functional environment. A deep understanding of wealth management services and platforms common across the financial services industry is also preferred.

Responsibilities

• Manage communications related to crisis situations, product and service updates and digital platform enhancements. Translate communications into internal updates and talking points for client-facing partners.
• Write and edit effective communications with a focus on client experience and an understanding of strategic communication channels.
• Work with senior executives, business executives / product owners, technology and compliance/legal teams to oversee the execution of communication plans constantly monitoring and reporting on progress to all stakeholders.
• Uncover and anticipate communication needs, synthesize feedback, and use data to develop and present creative communication strategies.
• Assess complex situations, recommend options, and drive team members and stakeholders towards common solutions.
• Identify and prioritize opportunities for continuous improvement, operational efficiencies, and advocate for platform enhancements.

Skills & Expertise

• Bachelor's degree or 5+ years of related financial services experience with increasing level of responsibility.
• Significant experience in developing and executing marketing strategies and/or communication programs.
• Understanding of financial services practices and terminology, having experience in this sector.
• Demonstrated experience with financial writing and the ability to convey complex information in a clear and engaging way.
• Ability to evaluate and leverage new technologies to facilitate effective communication.
• Highly organized and possesses the ability to quickly adjust priorities and work in a complex environment.
• Excellent oral and written communication skills

About Northern Trust:

Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With over 130 years of financial experience and nearly 20,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Working with Us:

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve!

We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why we are honored to receive the following awards in 2021:

• Gender Equality Index Member, Bloomberg
• Top Financial & Banking Company, Black EOE Journal, Hispanic Network Magazine, Professional WOMAN'S Magazine

We'd love to learn more about how your interests and experience could be a fit with one of America's best banks and most sustainable companies! Build your career with us and apply today.