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Community Manager

| Chicago
ActiveCampaign is one of the fastest growing tech companies in Chicago revolutionizing marketing automation. Our software allows all of our users, the power to make smarter business decisions based on data-driven analytics.
Over the past couple years, the buzz around our platform has been growing rapidly. On the marketing team especially, there is a sense of urgency to capitalize on that goodwill and positive feedback. To excel here, you’ll need to be a driven, self-motivated person who can produce great work, quickly.
In this role, you will have a positive impact on the ActiveCampaign user community by effectively engaging with our current and prospective users through a variety of channels. You will introduce ActiveCampaign to new users, help existing users get up and running with our platform, and amplify our presence in the greater marketplace. You will work closely with multiple ActiveCampaign teams such as Customer Success, Product, and Social Media. Being a knowledgeable ‘expert’ about brand communications, community management, and social media is a critical requirement.

What Your Day Could Consist Of:

  • Strategizing and implementing innovative ways to drive user engagement and customer evangelism across all community channels;
  • Monitoring and interacting in our communities; responding to product questions, comments, and concerns as needed, all while exemplifying our brand voice and tone;
  • Collaborating with our marketing and education teams to deliver compelling new content that connects us with our channel partners;
  • Providing insight and recommendations to the team based on current trends in the community and industry;
  • Identifying and participating in key events to help bring our digital community together and build brand awareness;
  • Helping with a variety of marketing-related tasks including email campaigns, copy, user resources, advertising, team brainstorming, and other miscellaneous marketing-related activities, as needed.

What Is Needed:

  • At least three years of experience with managing a community and/or social media;
  • Experience in the SaaS industry and in the MarTech or CRM space;
  • Big ideas for making ActiveCampaign a thought leader in the community and the drive to bring those ideas to life;
  • Strong time management and communication skills, both written and verbal;
  • Ability to identify and track relevant community metrics;
  • Motivated self-starter, with a strong work ethic, who actively collaborates across internal teams;
  • Personal interest in email marketing, marketing and sales automation, and business growth.

We continually invest in our employees and offer comprehensive benefits including 100% coverage of your medical premiums and 50% for dependents, open vacation policy, fully paid maternity and paternity leave, 401k matching, catered lunches every day in a kitchen stocked with snacks and fresh fruit, free CTA or Metra passes, and a DIVVY bike membership (to name a few). At ActiveCampaign, we are committed to maintaining a culture that is inclusive and diverse. Our colleagues foster an environment that is warm, supportive, and helpful where we treat each other exceptionally well. We are looking to add curious, driven, and creative individuals to our team who are ready to grow with us!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • jQueryLibraries
    • DjangoFrameworks
    • Ember.jsFrameworks
    • FlaskFrameworks
    • LaravelFrameworks
    • MySQLDatabases
    • TrelloManagement
    • ActiveCampaignCRM

Location

Beautiful Chicago Loop Office overlooking State Street with views of the lake and Millennium Park and is minutes from the Metra & CTA.

What are ActiveCampaign Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs

Additional Perks + Benefits

Life/Disability Insurance. Catered Lunches. Open Vacation Policy. Relocation Packages. Dual monitor & stand-up desk workstation. FOND Membership. Work/Life Balance. Competitive Salaries.

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