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Community Manager

You will be part of the fast-pace, performance-driven team that’s re-envisioning the Pangea global brand. Working closely with brand, tech and customer service teams. You’ll play a key role in defining what the world thinks about Pangea. You will do this by helping lay the strategic foundation of the Pangea brand by building our community on social media, manage and write for our blog, and develop deep relationships with our brand influencers.

Summary:

  • Social Media Channel Strategy & Execution

  • Manages Content and Development of Blog

  • Manges Brand Influencer Program

  • Manages Brand Reputation on Review Sites

  • Copywriting (English and Spanish)

The Community Manager will develop, recommend, and execute marketing programs and campaigns to drive brand engagement, brand perception and overall customer interaction across a variety of touch points within a multi-channel environment.  This position will have a full 360 view of our multicultural community and help to develop and define Pangea’s voice within it.

This role requires more than just being able to run social media platforms and read analytics (though you will need to do that too). This role is about harnessing and growing Pangea’s unique international community of people from Latin American, India, China, the Philippines, and many other countries.

You will run Pangea’s social media channels and blog. You will work in close collaboration with brand marketing, product, creative, and customer service. So being able to communicate goals, actions, and follow ups clearly and setting expectations properly among partners and stakeholders is of the utmost importance.

RESPONSIBILTIES

  • Develop and implement effective marketing strategies to grow Pangea’s Spanish and English speaking social communities, increase user-engagement and brand sentiment.

  • Build relationships with key influencers that align with Pangea’s core value proposition.

  • Work with Brand Managers and stakeholders to develop and maintain the editorial calendar for the blog and the content calendar for all social marketing channels.

  • Manage social processes, currently: conception, scheduling, creative development, review, QA, deployment, and reporting.

  • Monitor and respond appropriately to all social media communications.

  • Intake all social requests from all store branches, promote store events, and help build local community engagement.

  • Develop strong collaborative relationships with colleagues in branding, creative, copywriting, web design, development/IT and analytics.

  • Work closely with the Brand and Digital Director to align social marketing strategies and initiatives with the master marketing calendar.

  • Perform analysis and report results across programs, campaigns and segments and make actionable recommendations for improvement.

  • Responsible for ongoing analysis and quarterly reports of key performance indicators in social media programs.

QUALIFICATIONS

 

  • 3-5 years of proven success in building engaged online communities across multiple social platforms.

  • Experience managing social channels through a social platform such as Hootesuite, Sprout Social, etc.

  • Strong copywriting skill with the ability to adapt to different voices and tone when needed.

  • Must be bilingual and be able to write and speak fluently in Spanish and English.

  • Ability to think strategically and creatively, while at the same time developing practical and specific tactics that produces results.

  • Must move fast and have a bias towards action. Understand the concept of working in an agile environment and comfortable with the idea of iterating.

  • Ability to manage multiple, competing priorities, duties and/or projects.

  • Exceptional planning and project management skills.

  • Exceptional attention to detail and ability to effectively multi-task in a fast-paced environment.

  • Experience in a startup environment a plus.

  • Experience in fintech or tech industries are a big plus.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages

Location

Pangea is headquartered in Chicago's River North neighborhood.

An Insider's view of Pangea Money Transfer

How would you describe the company’s work-life balance?

The desire to make sure that our team has the tools we need to be successful and give our all every day is infused in the culture and that includes taking care of ourselves and finding the right balance between work and the rest of our lives.

Stacey

Director of Customer Service

What kinds of technical challenges do you and your team face?

We constantly refine our mobile app experience to help people send money to friends and family. Behind the scenes, we build robust APIs that coordinate money transfers across many financial networks worldwide using a diverse and evolving tech stack based on AWS. We have a motivated team that is eager to take on any challenge.

Nick

VP of Engineering

What makes someone successful on your team?

What I love about Pangea is that it continues to be a place that rewards hard work and initiative. For those who can thrive in an ambiguous environment and take ownership to solve problems, Pangea offers a fantastic opportunity to see the impact of your efforts.

Josh

GM

How do you empower your team to be more creative?

You have to encourage a culture of trying new things. For people to be creative, they have to be allowed to think outside the box, and to do that they have to be OK with failure. We have to be introspective and get better each time, but failure is part of the process. That's the only way to get better.

Nishu

CEO

How does your team reward individual success?

We have a program called Pangea Props that gives everyone the ability to reward team members for their accomplishments. Props are published on a slack channel for everyone to see. It's fun to see what people are working on and help celebrate big wins. Employees can cash out their Props for real prizes like gift cards or charitable donations.

Carolyn

Director of HR

What are Pangea Money Transfer Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Pangea contributes to employee Health Savings Accounts twice a year.
Disability Insurance
Dental Benefits
The cost of Pangea's dental plan with MetLife is covered 100% by Pangea.
Vision Benefits
The cost of Pangea's vision plan with MetLife is covered 100% by Pangea.
Health Insurance Benefits
The cost of Pangea's healthcare plan with Atenea is covered 100% by Pangea. We also contribute $500 to each employee's Health Savings Account (HSA) yearly.
Life Insurance
Wellness Programs
Pangea proudly provides employees with reimbursement for gyms, fitness equipment, and race entry fees.
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Pangea 3 months of paid maternity leave, 6 weeks of paid adoption leave, and 3 weeks of paid paternity & same-sex partner leave for new parents with at least 1 year of service.
Remote Work Program
Pangea lets all employees work remotely at least once a month.
Vacation & Time Off Benefits
Generous PTO
Pangea's vacation policy includes up to 22 days of PTO for all employees, and increased amounts for each tenured employees.
Paid Volunteer Time
Pangea encourages employees to give back with paid volunteer time of 1-day per year.
Sabbatical
Pangea offers full-time employees with 4 years of continued service the opportunity to take a 2-week paid sabbatical.
Paid Holidays
Paid Sick Days
Pangea offers paid sick days of up to 5 days per year for all employees.
Perks & Discounts
Casual Dress
Commuter Benefits
Pangea reimburses employees for 100% of their monthly Ventra pass and up to $105 of their monthly Metra pass.
Company Outings
Game Room
We occupy the whole 3rd floor, and any room can turn into the game room after a long week. Meet us in the kitchen for carrom showdowns, or near the CEO's office for a Foosball tournament.
Stocked Kitchen
Our office manager has our kitchen stocked with grab & go snacks, breakfast & all the LaCroix you can handle. Not to mention, Friday treats like ice cream sundaes.
Some Meals Provided
Happy Hours
Recreational Clubs
We take beach volleyball (kind of) seriously.
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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