Coordinator, Marketing (CRM Operations)

| Chicago

We’re Grubhub, the nation’s leading online and mobile food ordering company. Since 2004 we’ve been connecting hungry diners to the local restaurants they love. We’re moving eating forward with no signs of slowing down.

With more than 95,000 restaurants and over 16 million diners across 1,700 U.S. cities and London, we’re delivering like never before. Incredible tech is our bread and butter, but amazing people are our secret ingredient. Rigorously analytical and customer-obsessed, our employees develop the fresh ideas and brilliant programs that keep our brands going and growing.

Long story short, keeping our people happy, challenged and well-fed is priority one. Interested? Let’s talk. We’re eager to show you what we bring to the table.

 

Grubhub is looking for a Sr Associate, Market Growth Marketing to support the growth of Grubhub and Seamless through marketing campaigns that drive diner acquisition and orders for at the hyper-local level, segmented by consumer type. This individual will play a key role within our marketing team and focus on driving accelerated growth for Seamless, as well as testing new consumer level targeted marketing for Grubhub and Seamless. The role requires someone that is just as passionate about analytics as s/he is thinking about the user experience and targeted brand marketing campaigns. While a self-starter, this person will also be a team-player that is comfortable working across multiple teams and departments to execute marketing programs that support company-wide goals.

 

We’re seeking a CRM Operations Coordinator to execute CRM campaigns. The role requires prior email experience and familiarity with ESPs, including segmentation, deployment, and basic HTML knowledge. The role is based out of our Chicago office.

Some Challenges You’ll Tackle

  • CRM Operations: execute email / push / in-product messaging for recurring, triggered and dynamic content-driven campaigns:
    • Set up email and push campaigns in Braze
    • Map dynamic fields to the HTML code
    • Test, schedule, deploy
    • Provide feedback, test, and troubleshoot

 

  • Email templates: support development of email templates for reuse within our ESP

You Should Have

  • 1-3  years of experience in email or digital marketing
  • Hands-on experience with ESP (i.e. Braze, Responsys, Iterable, ExactTarget, Adobe Campaign)
  • Attention to detail is absolutely must-have
  • Bachelor’s degree
  • Strong interpersonal skills
  • Excellent communications, organization, teamwork and follow-up skills
  • Ability to manage multiple projects

 

Got These? Even Better:

  • Experience with Braze
  • Experience with push notification
  • HTML, CSS, SQL skills

And Of Course, Perks!

  • Unlimited paid vacation days. Choose how your time is spent
  • Never go hungry! We provide weekly Grubhub/Seamless credit
  • Regular in-office social events, including happy hours, wine tastings, karaoke, bingo with prizes and more
  • Company-Wide Initiatives encouraging innovation, continuous learning and cross-department connections

We deliver favorites every day. Join us as we move eating forward.

 

Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. Grubhub is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.

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Location

111 W. Washington St., Suite 2100, Chicago, IL 60602
Culture Club Coordinator
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What are Grubhub Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

$18 per week to use on the Grubhub website. Restricted stock units for all team members. Learning and development opportunities. Flexible vacation time, paid holidays, and company outings. Casual dress code and private roof top deck.

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