Customer Acquisition Specialist - Facebook

| Chicago
Reverb is a leading online marketplace for buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music community can connect over the perfect piece of music gear.
Reverb is searching for a Customer Acquisition Specialist - Facebook to own performance marketing spend on Facebook and Instagram. As a member of the Growth Team, the ideal candidate for this role will be an expert in all things Facebook and has a track record of managing profitable campaigns. You’re excited to test new ad units and bidding strategies and have an opinion on what works best under CBO. You’re driven by real time campaign feedback and jump at the opportunity to optimize and scale what’s working but pause what’s not. You have a proven ability to iterate on creative and messaging and are eager to put your skills to the test with the support of best in class tools and teammates.
In This Role You Will:
  • Launch, optimize & scale Reverb’s Facebook & Instagram campaigns
  • Maintain our budget & be an advocate for spend increases based on performance
  • Design, implement, and scale new paid customer acquisition experiments 
  • Scale international coverage of both buyers and sellers in key markets 
  • Meet or exceed acquisition targets through continuous hypothesis-led testing
  • Provide thoughtful campaign analysis and socialize learnings across the team
  • Identify new campaign and testing opportunities 
  • Collaborate with product marketing, design and brand teams to develop new direct response assets
Skills/Experience Required
  • 2-3 years managing B2C direct response Facebook campaigns 
  • Advanced proficiency in campaign reporting & analysis including use of Excel / Sheets 
  • Experience with 3rd party analytics or mobile measurement providers
  • Experience managing vendor and partner relationships
  • Knowledge of musical instruments and music gear strongly preferred.
  • Excellent oral and written communication skills. 
  • International marketing experience is a plus. 
  • E-commerce experience is a plus
What you'll get:
To complement our competitive compensation and equity plans, we offer: 
  • No-bureaucracy environment where ownership and initiative are valued.
  • Health insurance and a healthy work environment.
  • 401k with company match.
  • Paid parental leave.
  • Flexible vacation and sick days.
  • Pre-tax commuter benefits.
  • Bi-monthly lunches.
  • A MacBook, monitor, keyboard, mouse of your choice and standing desk.
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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLanguages


Open, loft-style workspace conveniently located near the Paulina Brown Line.

What are Reverb Perks + Benefits

Reverb Benefits Overview

Not many people can say that they keep a bass guitar next to their desk for an impromptu jam session or that they’ve sung along as their CTO belted out Rage Against the Machine at their annual holiday party, but that’s just a day in the life of a Reverb team member. The team stays motivated through weekly all-company meetings, where several team members give TED-style talks on everything from Taekwondo to improv comedy. Another motivator? The fact that all employees have ownership in the company via stock option plans.

Every two weeks, employees learn from music gear experts from inside and outside of the organization through sessions ranging from “How to Set up Your Amp Without Blowing it Up” to “DJ Basics 101” and each month, several employees are recognized via the “Reverb Badass” prize drawing. Of course, there’s always tons of music, whether at our desks, seeping through the doors of our video room, or at a monthly happy hour — and it’s not uncommon to see a rock star roaming the halls.

Other perks we love? Monthly free lunches, daily healthy snacks, unlimited vacation, and birthday cake. Reverb’s flexible hours and vacation policy also make it an ideal workplace, particularly for musicians who might need to leave early for a gig or take off a few weeks for a European tour. Above all else, employees love working at Reverb because the company is making an impact: Reverb is making the world a more musical place by making it easy to buy and sell music gear.

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

Competitive salary and stock options in a high-growth company. Flexible vacation and sick days. No-bureaucracy environment where ownership and initiative are valued. Discounts on music gear. 100% coverage on health insurance and a healthy work environment.

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