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Reverb
We're on a mission to make the world more musical.
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Customer Acquisition Specialist - Facebook

Sorry, this job was removed at 5:46 p.m. (CST) on Monday, December 16, 2019
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Reverb is a leading online marketplace for buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music community can connect over the perfect piece of music gear.
Reverb is searching for a Customer Acquisition Specialist - Facebook to own performance marketing spend on Facebook and Instagram. As a member of the Growth Team, the ideal candidate for this role will be an expert in all things Facebook and has a track record of managing profitable campaigns. You’re excited to test new ad units and bidding strategies and have an opinion on what works best under CBO. You’re driven by real time campaign feedback and jump at the opportunity to optimize and scale what’s working but pause what’s not. You have a proven ability to iterate on creative and messaging and are eager to put your skills to the test with the support of best in class tools and teammates.
In This Role You Will:

  • Launch, optimize & scale Reverb’s Facebook & Instagram campaigns
  • Maintain our budget & be an advocate for spend increases based on performance
  • Design, implement, and scale new paid customer acquisition experiments 
  • Scale international coverage of both buyers and sellers in key markets 
  • Meet or exceed acquisition targets through continuous hypothesis-led testing
  • Provide thoughtful campaign analysis and socialize learnings across the team
  • Identify new campaign and testing opportunities 
  • Collaborate with product marketing, design and brand teams to develop new direct response assets

Skills/Experience Required

  • 2-3 years managing B2C direct response Facebook campaigns 
  • Advanced proficiency in campaign reporting & analysis including use of Excel / Sheets 
  • Experience with 3rd party analytics or mobile measurement providers
  • Experience managing vendor and partner relationships
  • Knowledge of musical instruments and music gear strongly preferred.
  • Excellent oral and written communication skills. 

Bonus

  • International marketing experience is a plus. 
  • E-commerce experience is a plus

What you'll get:

To complement our competitive compensation and equity plans, we offer: 

  • No-bureaucracy environment where ownership and initiative are valued.
  • Health insurance and a healthy work environment.
  • 401k with company match.
  • Paid parental leave.
  • Flexible vacation and sick days.
  • Pre-tax commuter benefits.
  • Bi-monthly lunches.
  • A MacBook, monitor, keyboard, mouse of your choice and standing desk.
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Brian Levine
Senior Engineer
THE SOUNDTRACK TO TEAMWORK
Coming together for users hits a high note
Collaboration on the SEO and Product Shopping team sounds pretty sweet. Brian Levine and his colleagues kick off every other Friday with a shared playlist they’ve put together. “I can’t think of a better way to start the day than discovering new music,” Levine said. The musical exchange recalls the team’s collaborative approach to tackling technical endeavors like creating new shopping pages and fine-tuning site page performance, which connects users to their musical passions in a seamless manner. “It’s great working with a team of people who want to help me perform at my best,” he said.
Collaboration on the SEO and Product Shopping team sounds pretty sweet. Brian Levine and his colleagues kick off every other Friday with a shared playlist they’ve put together. “I can’t think of a better way to start the day than discovering new music,” Levine said. The musical exchange recalls the team’s collaborative approach to tackling technical endeavors like creating new shopping pages and fine-tuning site page performance, which connects users to their musical passions in a seamless manner. “It’s great working with a team of people who want to help me perform at my best,” he said.
We enjoy talking through problems with each other to come up with new ideas, and we take care to ensure that we all grow together.
Colleen McClowry
Senior Product Manager, Search
TUNED FOR TEAM MEMBERS
Flexibility is the headliner
Whether it’s in-office, remote or flex — which is a mix of both — employees have the option to work in different modes thanks to Reverb’s hybrid work model. For parent-of-two Colleen McClowry, the flex model allows her to tend to both personal and professional life thanks to an empathetic, supportive culture. “There’s this understanding for everyone — not just working parents, but people who have other commitments outside of work — of being a good teammate, but also having this other facet of your identity outside of your career. The hybrid work model really supports that,” McClowry said.
Whether it’s in-office, remote or flex — which is a mix of both — employees have the option to work in different modes thanks to Reverb’s hybrid work model. For parent-of-two Colleen McClowry, the flex model allows her to tend to both personal and professional life thanks to an empathetic, supportive culture. “There’s this understanding for everyone — not just working parents, but people who have other commitments outside of work — of being a good teammate, but also having this other facet of your identity outside of your career. The hybrid work model really supports that,” McClowry said.
People’s lives outside of work have meaning, and as a working parent, Reverb’s flexibility and transparency has been pretty transformational for me.
Pavan Sarguru
Engineering Manager
UNCOVERING AREAS OF IMPACT
Capitalize on the opportunity to innovate
According to Pavan Sarguru, non-U.S. users of Reverb haven’t had a site experience that’s “truly domestic” to them. But as one of the founding members of the International Product Team, he seeks to change that by localizing the site experience for customers across the globe. Sarguru described the work as “offering a wider range of payment options, showing users listings that are more relevant to their location and expanding our language localization efforts.” While the team might be new, he said this is just the latest example of Reverb matching interests with professional opportunities.
According to Pavan Sarguru, non-U.S. users of Reverb haven’t had a site experience that’s “truly domestic” to them. But as one of the founding members of the International Product Team, he seeks to change that by localizing the site experience for customers across the globe. Sarguru described the work as “offering a wider range of payment options, showing users listings that are more relevant to their location and expanding our language localization efforts.” While the team might be new, he said this is just the latest example of Reverb matching interests with professional opportunities.
Reverb does a good job rewarding curiosity. There have been several points during my time at Reverb when I’ve asked for different opportunities and my requests have been honored.

What are Reverb Perks + Benefits

Reverb Benefits Overview

Get employer paid health benefits, 401k matching/pension contributions, equity (offers vary by country), 18 weeks of gender neutral parental leave, supplemental mental health benefits, and generous paid time off—whether your band is touring in Japan or your teen is touring their first college campus. And, we've embraced a flexible work model which empowers our people to do their best work一wherever they are.

Culture
Volunteer in local community
Reverb Serves promotes opportunities for employees to volunteer with local organizations.
Partners with nonprofits
Through Reverb Gives, a portion of every purchase made on Reverb helps youth music education programs get the musical instruments they need to make music.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Hybrid work model
Employee awards
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Additionally, Reverb contributes annually to employee HSA accounts (if enrolled).
Disability insurance
Dental insurance
Reverb pays 100% of monthly premiums for you & eligible dependents. Your spouse or domestic partner, children/stepchildren (up to 26), & disabled children in your guardianship of any age are covered.
Vision insurance
Reverb pays 100% of monthly premiums for you & eligible dependents. Your spouse or domestic partner, children/stepchildren (up to 26), & disabled children in your guardianship of any age are covered.
Health insurance
Reverb pays 100% of monthly premiums for you & eligible dependents. Your spouse or domestic partner, children/stepchildren (up to 26), & disabled children in your guardianship of any age are covered.
Life insurance
Wellness programs
Mental health benefits
Reverb partners with Lyra Health and Headspace, in addition to our medical coverage, to support our employees.
Transgender health care benefits
Wellness days
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Reverb's 401(k) retirement plan matches 50 cents on the dollar of an employee's contributions up to 6% of eligible income (3% maximum match).
Company equity
Performance bonus
Charitable contribution matching
Reverb matches eligible employee contributions up to $750 per year.
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Reverb sponsors the Vivvi Backup Care and Tutoring benefit, a family care service that can help you find caregivers for your whole family, including your child and parents/grandparents.
Generous parental leave
Reverb offers 18 weeks paid parental leave for the birth or adoption of a child.
Family medical leave
Adoption Assistance
Reverb's adoption assistance can be used for surrogacy as well.
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Reverb offers 20 vacation days per year for the first five years of service, which increase to 25 days in future years.
Paid volunteer time
Employees receive 40 hours per year (10 hours/quarter) of paid volunteer time.
Sabbatical
Eligible employees get 4 weeks of paid sabbatical for every 5 years of service..
Paid holidays
Paid sick days
Reverb offers unlimited sick/mental health days.
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Reverb provides Commuter Transit & Parking benefits through Wageworks. This program allows you to set aside pre-tax dollars for eligible commuting expenses.
Company-sponsored outings
Free snacks and drinks
Reverb's office has snack bars, coffee stations, and espresso makers, and there's a fridge that gets stocked with La Croix (and Cold Brew in the summer months).
Some meals provided
Company-sponsored happy hours
Reverbers perform with co-workers, learn how to play, or just cheer on their teammates at music-filled happy hours.
Onsite office parking
Employees can enjoy free street parking near the office. We also work with the local alderman to provide employees with parking passes during the Cubs baseball season to make parking a breeze!
Fitness stipend
Home-office stipend for remote employees
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Grow professionally and personally through REV Talks, our workshops featuring topics ranging from meditation and healthy eating to “DJing 101.”
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Personal development training
Virtual coaching services

Additional Perks + Benefits

In addition to these perks, Reverb provides employees with a quarterly stipend to be used to support their personal wellness and work/life balance. We also want to highlight that our medical plans include coverage for gender affirming care and fertility/infertility treatments.

View full list of perks + benefits
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