The Cars.com Digital Ad Production team is the first point of contact for our sales partners when enrolling new customers and products. The team is responsible for processing contracts and enrollments, setting into motion fulfillment and billing for our dealership customers’ products.

The ideal candidate will be able to:

• Provide great customer service experience end to end for our sales partners and dealership customers
• Ensure customers’ products are set live correctly and within turnaround time expectations by quickly and accurately inputting product and pricing data into billing and online fulfillment systems (PeopleSoft, Salesforce)
• Review incoming contracts and enrollment documents for accuracy and compliance with standards
• Thrive in a fast-paced environment, keeping track of and progressing on multiple in-progress tasks
• Work with partners in Operations and Finance teams, handing off workflows for continuation & completion of enrollment

Required Skills

• Great attention to detail, able to follow set processes and enter data quickly & accurately
• Excellent time management, organizational and prioritization skills
• Positive attitude and ability to work with a variety of personalities
• Must be flexible with work schedule to accommodate later start times and/or later end times as order volume fluctuates throughout the month (overtime is necessary at the end of the month and other high volume periods)
• College degree preferred