Digital Customer Service Representative

| Chicago
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Primary Responsibilities:

• Work as a part of a team of professionals that are building a pipeline of projects that will identify, collect and destroy harmful refrigerants from all over the United States.

• Generate new business leads through social media and online platforms.

• Develop and implement strategies to enhance our current digital platforms with the goal of increased customer engagement.

• Engage with individuals from diverse backgrounds through digital and social media platforms, and negotiate with them for the acquisition of refrigerants.

• Respond to inquiries through email, Facebook messenger and other social media communication channels in a professional and timely fashion.

• Identify and navigate online marketplaces in order to source refrigerants.

• Investigate Facebook groups and Professional Industry chat groups that align with our business interests and interface with subscribers and members.

• Manage and add content to our websites, Facebook business pages, and LinkedIn accounts, and operate our LiveChat platform

• Utilize customer relationship management software and proprietary data systems to track interactions

• Help develop blog content and release it on our social media platforms

• Attend and contribute to departmental meetings

Position Requirements:

• Ability to understand and use Google Analytics data, and to use this data to improve performance

• Experience using and navigating multiple digital platforms

• Ability to multitask and run concurrent customer sessions in multiple digital platforms with a high degree of accuracy and customer engagement

• A demonstrated passion for environmental sustainability and mission to fight climate change

• A demonstrated willingness and excitement to learn a new industry

• Attention to detail and an ability to thoroughly complete tasks

• Proficiency in Spanish is a plus

Education requirements:

• Bachelor’s degree, equivalent experience or current enrollment required

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Send resume to [email protected] or apply through Indeed.
Apply now
Send resume to [email protected] or apply through Indeed.
Apply now
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