Digital Customer Service Representative

Sorry, this job was removed at 6:30 a.m. (CST) on Friday, April 3, 2020
Find out who's hiring in Chicago.
See all Marketing jobs in Chicago
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Primary Responsibilities:

• Work as a part of a team of professionals that are building a pipeline of projects that will identify, collect and destroy harmful refrigerants from all over the United States.

• Generate new business leads through social media and online platforms.

• Develop and implement strategies to enhance our current digital platforms with the goal of increased customer engagement.

• Engage with individuals from diverse backgrounds through digital and social media platforms, and negotiate with them for the acquisition of refrigerants.

• Respond to inquiries through email, Facebook messenger and other social media communication channels in a professional and timely fashion.

• Identify and navigate online marketplaces in order to source refrigerants.

• Investigate Facebook groups and Professional Industry chat groups that align with our business interests and interface with subscribers and members.

• Manage and add content to our websites, Facebook business pages, and LinkedIn accounts, and operate our LiveChat platform

• Utilize customer relationship management software and proprietary data systems to track interactions

• Help develop blog content and release it on our social media platforms

• Attend and contribute to departmental meetings

Position Requirements:

• Ability to understand and use Google Analytics data, and to use this data to improve performance

• Experience using and navigating multiple digital platforms

• Ability to multitask and run concurrent customer sessions in multiple digital platforms with a high degree of accuracy and customer engagement

• A demonstrated passion for environmental sustainability and mission to fight climate change

• A demonstrated willingness and excitement to learn a new industry

• Attention to detail and an ability to thoroughly complete tasks

• Proficiency in Spanish is a plus

Education requirements:

• Bachelor’s degree, equivalent experience or current enrollment required

Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Location

1550 W Carroll Ave , Chicago, IL 60607

Similar Jobs

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about TradewaterFind similar jobs