Dir, Client & Media Services at Centro

| Chicago
!Sorry, this job was removed at 10:37 p.m. (CST) on Tuesday, January 28, 2020
We are looking for amazing people diverse in thought, perspective, and culture to join our team. We check our egos at the door, roll up our sleeves, work hard, move fast, and support each other. If that sounds like fun to you, please apply!
Reporting into the VP, Client and Media Services, the individual in this role will lead a cross-functional team of managers, digital media specialists and associates that develop and execute media recommendations on behalf of clients, including site direct and programmatic. The Director, Client and Media Services also guide campaign ad ops specialists, campaign performance analysts, and search and social team members to ensure the team operates holistically aligning objectives, strategies and KPIs to drive overall performance for clients.
The Media Services and Operations teams consist of Media Strategists, Campaign Managers, Campaign Analysts, and Media Associates. Together, they pair with the Client Development team to develop, execute, and analyze campaigns by Centro’s agency and brand partners, while keeping Raving Fan service at the center of everything that they do.


  • Partner closely with sales counterparts to provide pre-sale support and actively participate in new business initiatives to help grow Centro's client base
  • Offer a strong POV related to the digital media industry and be willing to continuously learn about new and emerging opportunities to provide thought-leadership to clients
  • Maintain a high degree of client interaction with prospective and existing clients
  • Assure that high levels of client retention and growth are achieved through oversight the media team’s client service level
  • Ensure Centro processes are used to consistently drive efficiency and quality work
  • Manage headcount and resource needs within the media team and closely collaborate with peers across other services teams to ensure there is adequate bandwidth and proper prioritization of deliverables among team members to meet required client timelines
  • Own personnel management for their direct reports, which include managers, digital specialists, and associates, as well as manage a dotted line reporting responsibility for the deliverables and work quality within among campaign ad ops, campaign performance, and search and social team members
  • Contribute to Centro's culture, uphold the company values, lead by example, and motivate team members to succeed


  • Bachelor’s degree preferred
  • A minimum of 8-10 years of relevant experience in digital media
  • Account management experience as the primary client contact with proven success growing and retaining revenue
  • New business experience in pitching clients and winning accounts
  • Strong exposure and understanding of media research, data management and ROI analytics
  • Understanding of DSP’s, DMP’s, attribution and industry workflow systems
  • Ability to learn Centro’s proprietary software system for media management
  • Superior media planning and negotiation skills
  • Ability to provide insights on digital innovation and media trends
  • Experience delegating and managing a team
  • Proven communication and organization skills
  • Experience influencing and leading
  • Outstanding team work and collaboration skills including conflict management experience

Centro is an Equal Opportunity Employer. We respect and support an inclusive workplace diverse in thought, perspective and culture. We celebrate all team members regardless of gender/identity, sexual orientation, race or cultural background, religion, physical disability and age. We are better together.

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Technology we use

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The Chicago Loop is a great place to work, located in a central area of Chicago accessible to major public transportation, dining and shopping.

An Insider's view of Centro

How would you describe the company’s work-life balance?

Instead of balancing work and life, it’s about blending the two. As a parent, I may need to leave for part of the day or before 5. Everyone here understands and I don’t feel guilty. Even if I’m not sitting at my desk from 9-5, my work and my teams work will still be done on time. Centro is giving me the opportunity to live the best life I can.

Matt Klaers

Manager, Financial Reporting

How do you empower your team to be more creative?

There’s an incredible balance of freedom, drive, and fun that I’ve only experienced at Centro. On an engineering team retreat this summer, the plan was to code from 10 AM – 2 PM on a fun team-based competition and then go outside to enjoy the day. The team would not stop coding until 10 PM! Of course, this was followed by 6 hours of karaoke.


VP, software engineering

What are Centro Perks + Benefits

Centro Benefits Overview

While our people work to change an industry, we reward them with industry-leading perks. It’s not just about the free snacks and onsite yoga (although they help)—it’s about making sure Centrons feel happy, healthy and fulfilled when they come to work.

Volunteer in local community
Centro offers each employee one day per calendar year to use for community work or volunteering opportunities. Local offices regularly organizes group volunteer activities for employees.
Partners with Nonprofits
Centro partners with local non-profit organizations to support various causes and to organize group volunteer events for employees.
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
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