Email & Automations Manager

| Chicago
ActiveCampaign is the marketing automation leader for small and mid sized businesses (SMB's) around the globe. Through a sophisticated yet easy-to-use platform and tools, we allow our customers to make meaningful connections to their customers. Often, we are the center of our customer's marketing strategies and critical to their success and future.
As the fastest-growing SaaS company in Chicago, we are scaling rapidly to keep up with market demand. We are growing all of our teams and looking for people who share our values, deliver innovation frequently and join us in our mission to grow our customer base from 70,000 today to millions.
The Email & Automations Manager will be responsible for launching and managing end to end emails for the marketing team, through a defined and repeatable life cycle. The three primary types of emails are:
Newsletter campaigns- These are one-off newsletter campaigns that may be repurposed for an automation email
New automation campaigns- These are campaigns that are slotted into an automation workflow
Existing automation campaign maintenance- This person will be responsible for maintaining the accuracy and integrity of long-lived automation emails.

What your day could consist of:

  • Interfacing with content producers to define appropriate emails in addition to monitoring design requests to ensure consistency and appropriateness for email
  • Writing and editing copy for all email types
  • Creating the responsive design in ActiveCampaign’s platform, or coding the responsive design for multiple email clients (as needed)
  • QA check the email across multiple email clients (Litmus review if email is coded) and stakeholders
  • Queue the email for send including defining the appropriate segments, timing, and A/B tests
  • Retro write-up for email performance based on objective and monitor performance across a variety of email metrics and KPI’s to discover areas of success or improvement for that campaign
  • Creating new automations for specific marketing campaigns, as well as maintaining existing lifecycle automations
  • Working with other client facing teams to ensure that all automations are working seamlessly across departments
  • Acting as the point person for system issues, communicating the issues to internal teams as needed and working with development to resolve
  • Managing customer tickets related to unsubscribe requests
  • Additional tasks that help to solidify a solid release cycle for sending emails

What is needed:

  • Deep product knowledge of the ActiveCampaign platform
  • Must have strong attention to detail
  • Excellent project management and communication skills
  • Driven to meet deadlines while remaining nimble
  • Customer centric mindset
  • Data driven with the ability to influence cross functionally
  • Experience using HTML coding for email and familiarity with CSS and git

ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. We'll share all the details later on but in summary: comprehensive health and welfare benefits including no premiums for employees, open time off plan, generous 401(k) matching with no vesting, lunch and endless snacks/ beverages, reimbursed commuting, education budgets, ongoing learning and development, a proactive approach to diversity and inclusion, career pathing and lots of swag. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • jQueryLibraries
    • DjangoFrameworks
    • Ember.jsFrameworks
    • FlaskFrameworks
    • LaravelFrameworks
    • MySQLDatabases
    • TrelloManagement
    • ActiveCampaignCRM

Location

Beautiful Chicago Loop Office overlooking State Street with views of the lake and Millennium Park and is minutes from the Metra & CTA.

What are ActiveCampaign Perks + Benefits

Culture
Volunteer in Local Community
Partners With Nonprofits
Friends Outside of Work
Eat lunch together
Intracompany Committees
Daily Stand Up
Open Door Policy
Team-Owned Deliverables
Group Brainstorming Sessions
Pair Programming
Open Office Floor Plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious Bias Training
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Return-to-Work Program Post-Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and Learns
Cross-Functional Training Encouraged
Promote From Within
Mentorship Program
Continuing Education Stipend
Online Course Subscriptions Available
Paid Industry Certifications

Additional Perks + Benefits

Daily Catered Lunches. Open Vacation Policy. Dual monitor & stand-up desk workstation. FOND Membership. Peer Recognition Program (bonuses). Work/Life Balance. Competitive Salaries.

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