Email Marketing Specialist

| Chicago

About Us:

Braintree builds products that make payments easier—so easy that they fade into the background, making entirely new kinds of interactions possible. Interactions like seamlessly paying for your ride share—or the condo you rented this weekend—without presenting a card or pressing a button, or buying a lamp on Pinterest...right from Pinterest. The Braintree full-stack payment platform lets companies build their own experiences and then scale their businesses around the globe. We're known for our technology but we're also known for our support, with internal risk and underwriting, account management and technical support teams who ensure a frictionless payments experience.

Acquired by PayPal in 2013, Braintree is now in an even greater position to change the way people pay. Headquartered in Chicago, Braintree has offices in San Francisco, New York, Sydney, London with employees stationed around the world.

The best talent deserves the best perks. Join the Braintree Team and you’ll get catered lunches, tuition reimbursement, public transit commute reimbursement, and much more! 

Check us out - Braintree on LinkedIn | Glassdoor | Facebook | Twitter

 

EMAIL MARKETING SPECIALIST

Braintree is seeking a self-starting, enthusiastic and highly organized Email Marketing Specialist to join our growing Marketing Operations team. You will drive the strategy and execution of our customer lifecycle campaigns. Once you have a strong understanding of our entire customer journey, you’ll develop campaigns to optimize customer satisfaction, engagement, cross-sell, upsell, retention, and compliance.

Responsibilities

  • Own end-to-end production of emails including strategy, project management, creative, coding, QA testing, building audience segments, A/B testing and reporting.
  • Identify opportunities to improve campaigns through data development, personalization, dynamic content to increase conversion and engagement.
  • Continually evaluate our existing automated campaigns for improvements and develop new automated campaigns based on customer insights.
  • Project manage ad-hoc email campaigns initiated by external stakeholders. Brief stakeholders on the email operations processes and deliverables.
  • Manage our email pipeline and keep stakeholders updated on asset due dates.
  • Improve database hygiene by removing duplicates and validating email addresses.
  • Maintain marketing automation platform integration with CRM and assist with integration of additional platforms into the marketing tech stack.
  • Monitor email health metrics, deliverability, sender score, IP address statuses to ensure high deliverability of emails into the customer’s inbox.
  • Document processes and procedures for marketing workflows and campaigns in our Wiki.
  • Work with internal teams to execute strategic side projects to grow the Braintree business.

What we’re looking for

  • 3+ years experience with marketing automation, lifecycle marketing and analytics
  • Campaign experience with Eloqua, Marketo, Hubspot, Pardot or Salesforce Marketing Cloud
  • Expert knowledge of HTML/CSS and email design - understanding of email coding and best practices, including responsive design
  • Strong proficiency in Microsoft Excel, Salesforce.com, database management best practices
  • You love creative problem solving. Whether its testing new tactics to improve metrics or troubleshooting an issue, you’re ready to dig in to get results.
  • You pay attention to the details. Anything worth doing is worth doing right, every time.
  • You are excited to join a driven team. You are ready to bring your upbeat positive attitude to a fast-paced team that values your creative talents and analytical skills.
  • You have an entrepreneurial spirit. You’re eager to acquire new skills and responsibilities as our business grows and changes.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply. You can also check out our FAQ!

Read Full Job Description

Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ClojureLanguages
    • RustLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • DropwizardFrameworks
    • CassandraDatabases
    • PostgreSQLDatabases
    • S3Databases

Location

222 Merchandise Mart Plaza, Chicago, IL 60654

An Insider's view of Braintree

What projects are you most excited about?

Braintree is committed to continual improvement in the areas of D&I. We do this by emphasizing our values of Ask Why, Care A Lot, and Solve Together, Ensuring D&I is an ongoing conversation at all levels of the company, offering company-wide D&I trainings, and supporting employee developed events.

Anna Johnson

Diversity & Inclusion Program Manager

How do you empower your team to be more creative?

Working on internal products, I have a direct feedback channel to my teammates, to help fix things when they aren't quite right. Seeing this multiplier effect in action, seeing how it unlocks my teammates to new productive ends, is extremely satisfying.

Andrew Harris

Software Engineer

What are Braintree Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Acme Co. provides Backup child care assistance.
Generous Parental Leave
Family Medical Leave
Adoption Assistance
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Free Daily Meals
Game Room
Stocked Kitchen
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
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