Head of Customer Engagement Strategy

| Chicago

Are you looking for the challenge of being a part of the leading FinTech companies in Chicago? Come join Enova as the Portfolio Marketing Strategy Manager to help bring fast, trustworthy credit to consumers and businesses. Enova is searching for a marketing leader with experience driving customer engagement and portfolio health. In this role you will engage with senior leadership, product owners, marketing and analytics to evolve our portfolio strategy as we continue to expand our product offerings to meet the full spectrum of needs of non-prime consumers.

Perks/Benefits:

  • The office is located within walking distance to both Union Station and Ogilvie which makes it easy to commute from within the city or the suburbs. 
  • Commuter benefits, health care benefits, a 401K matching plan, summer hours, tuition reimbursement, and a sabbatical program.
  • Revamped parental leave program (and brand new nursing rooms for our returning mothers!)

What you’ll do:

  • Lead development of Enova wide strategies and programs for engaging customers and helping them manage their financial health and grow Enova’s active customer portfolio
  • Manage technology infrastructure and marketing capabilities that leverage customer groups, offer selection, and channel selection to improve overall portfolio health
  • Advocate for customer needs and issues
  • Partner with Marketing Analytics, Business Intelligence, and BI to better understand customer migration patterns to improve portfolio health and drive Enova wide portfolio initiatives
  • Facilitate and lead strategic and tactical marketing discussions with P&L teams
  • Evolve and align KPI’s for portfolio health across the organization
  • Coordinate portfolio marketing calendars and budgets, including monthly forecast, and budget reconciliation
  • Ensure all legal, compliance, and process activities are properly vetted and secured as part of program implementation
  • Leverage research, insights tools, and competitive intelligence where appropriate to make smarter decisions
  • As member of Marketing Leadership Team, participate in guiding the marketing community at Enova, and developing marketing policies and practices. In addition, engage with leaders in other groups to align goals, allocate resources efficiently, and build a company culture that keeps Enova an awesome place to work.
  • Identify, recruit, and develop Top Talent that helps Enova maintain top decile business performance

You’re right for this job if you have:

  • Bachelor’s degree in marketing, economics, or business
  • 10+ years of experience in a performance marketing or customer experience role, preferably in a B2C environment
  • Ability to successfully interact with and influence various levels within the organization, including senior management and external client partners
  • Strong team player; ability to lead, partner and negotiate with cross functional teams and across organizational boundaries to successfully deliver results
  • Strong analytical skills and demonstrated ability to draw insights for action
  • Creative problem-solving skills
  • Critical, strategic thinker with an ability to identify ways to improve processes, programs, etc.
  • Good business judgment and acumen

About our team:

Enova’s marketing teams unite digital and traditional marketers, account owners, direct marketing specialists and advertising pros who strive to craft a cohesive marketing strategy for each of our financial products. These gurus integrate marketing strategies between traditional marketing, SEM, e-mail, direct mail, lead generation and affiliate marketing to pave the way of our products directly to our customers. Their goals are simple: acquire new customers and engage returning customers, develop brands that build a positive customer experience, and own programs that have measurable, bottom-line impact.

About Enova:

Enova is a leading provider of online financial services that leverages its advanced technology and analytics to provide access to credit for non-prime consumers and small businesses. Our roots are in Chicago, but we have served nearly 5 million customers through our six businesses in the U.S. and abroad. We pride ourselves on hiring smart and driven people who bring new and innovative ideas to the table. Our philosophy is, "Life’s short. Work some place awesome."

Our goal at Enova is to recruit, hire, develop and maintain a diverse workforce. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law.

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Technology we use

  • Engineering
  • Product
    • PythonLanguages
    • RubyLanguages
    • GoLanguages
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • JIRAManagement

Location

175 W Jackson - Located right in the loop and easily accessible from the suburbs or the city.
Enova uses collaboration (plus a #win tradition) to tackle challenges
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An Insider's view of Enova

How would you describe the company’s work-life balance?

Enova encourages employees to own their work-life balance journey by providing an environment that allows them to be successful. Leaders value the results you create, rather than the number of hours in front of your desk to get to those results. Bottom line, people respect that you have your own unique working style, which is yours to discover.

Jungmin

Cho

What are some social events your company does?

Enova’s social calendar has something for everyone. Events range from comedy shows to bowling for charity. We host & sponsors events, including the Chicago Women in Tech conference and weekly meetups. It’s easy to find people with similar interests; if there’s something missing from Enova’s social list, make it happen! People will definitely join.

Curtis

Hiller

What are Enova Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

Sabbatical program • Summer Hours • Recognition programs • On-site discounted yoga, manicures, haircuts and massages • After-hours food delivery and commuting reimbursement • Monthly social events • Discounted gym memberships • Intramural sports • Pet insurance

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