Lead Consultant, Strategic Business Consulting (Remote)

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Company Description
Epsilon is the leader in outcome-based marketing. We enable marketing that's built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove measurable business outcomes. Powered by CORE ID®, the most accurate and stable identity management platform representing 200+ million people, Epsilon's award-winning data and technology is rooted in privacy by design and underpinned by powerful AI. With more than 50 years of experience in personalization and performance working with the world's top brands, agencies and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty and email programs. Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world. For more information, visit epsilon.com. Follow us on Twitter at @EpsilonMktg.
Job Description
Epsilon is seeking a dynamic Lead Strategic Consultant to work with Travel & Hospitality clients. Key responsibilities include strategic planning, experience design, and marketing transformation engagements.
ABOUT EPSILON
Epsilon is a global marketing and media company with award-winning data and technology, and is owned by Publicis Groupe, the world's third largest communications group. Epsilon helps the world's top brands transform customer experiences into meaningful, human experiences that drive results. By harnessing the power of rich data, world-leading technologies, creativity, and transformative ideas, Epsilon creates multi-channel, tailored marketing solutions for our clients.
ROLES AND RESPONSIBILITIES
  • Support efforts for client engagements with the following expectations:
  • Support a team of strategy consultants and work day-to-day on client service engagements
  • Consult and drive clients through appropriate engagement models including optimization, insight and strategic design, applying and leveraging multi-channel marketing industry expertise and customer experience best practices
  • Understand the financial aspects of measuring and managing customer marketing investments and make recommendations to achieve clients' financially-driven goals
  • Work with internal cross-functional teams providing leadership into the creation and management of marketing initiatives including customer acquisition, engagement, and retention strategies
  • Identify, populate, and leverage strategic frameworks and develop real-time contact strategies hands-on through the use of segmentation, targeting, channels, offers, messaging, testing, reporting, and analysis with a focus on digital channels
  • Define KPIs for performance and continuously measure, track, report, and optimize strategies and tactics

The candidate "must have":
  • Strong consulting and solution selling skills
  • Experience designing and deploying marketing strategies within a real-time decisioning environment
  • Strong grasp of digital marketing trends and key consulting frameworks and concepts
  • Familiarity with marketing automation tools and comfortable navigating system architecture diagrams
  • Strong awareness of how systems and data integrate with contact plans, and capable of determining systems and data requirements for a given marketing strategy
  • Structured thinking and the ability to facilitate working sessions and brainstorming exercises among clients and peers across all levels of an organization

In addition, the ideal candidate would also have many of the qualities below:
  • Proactive self-starter with high level of initiative and ability to direct a team on multiple concurrent projects, and ensure follow-through while delivering high quality to Epsilon clients
  • Leader, collaborator, and team-oriented
  • Strong project planning and project management skills desired
  • Track record for growing client businesses and getting results
  • Ability to synthesize complex concepts in simple terms
  • Strong oral and written communicator; create high quality documents and deliverables using Microsoft Office and other applications as needed
  • Process-oriented thinker with a background in using frameworks and methodical steps to identify workstream approaches
  • Analytically oriented thinker with advanced Excel skills and comfortable manipulating data to demonstrate visual trends in meaningful ways
  • Familiar with analytical techniques in support of multi-channel marketing including profiling, segmentation, analysis, and modeling
  • Experienced in identifying and documenting business requirements for new marketing programs
  • Familiar with best of breed marketing tools including social media monitoring, business intelligence, campaign management, digital analytics, content management, and offer management

EXPERIENCE AND EDUCATION
  • 7+ years of professional experience
  • Bachelor's degree and an MBA or master's degree equivalent is preferred
  • Management consulting expertise preferred
  • First-hand experience in communications roadmap development and implementation
  • Multi-channel delivery platform experience
  • Advanced-level software knowledge including Project, PowerPoint, Excel, and Word

Qualifications
Additional Information
Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.
Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance.
Applicants with criminal histories are welcome to apply.
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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • MapRLanguages
    • D3JSLibraries
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    • ReactLibraries
    • Juptyer NotebookLibraries
    • AngularJSFrameworks
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Location

101 N Wacker Drive, Chicago, IL 60606

An Insider's view of Epsilon

What's something quirky about your company?

We have a company band, made up of anywhere from 30 to 40 employees at a given time. The band has a large following and performs at charity events around Chicago. They also perform a full set at Epsilon’s holiday party each year at the House of Blues. My jaw hit the floor when I saw my peers up on stage rocking out.

Paul

Associate Automation & Infrastructure Engineer

How do you collaborate with other teams in the company?

We collaborate through storytelling. It’s not ‘how’ we build it, but rather ‘why’ we build it. We need to tell stakeholders a story about a consumer pain point, solving it in a differentiated manner and the larger vision. Then, collaboration occurs as we incorporate feedback and have a motivated team building towards a shared vision.

Matt

VP, Product Management:

How would you describe the company’s work-life balance?

Conversant has a very good work-life balance, including unlimited PTO. As a young adult, traveling around the world is one my top priorities and working with a company that aligns with that is a huge plus. I have had the flexibility to visit 7 countries. That flexibility is one of many things that has kept me at Conversant for five years.

Alba

Team Lead, Engineering

What are Epsilon Perks + Benefits

Epsilon Benefits Overview

At Epsilon, we offer benefits and perks that enable our associates to thrive and foster a culture of innovation.

Culture
Volunteer in local community
Epsilon participates in local community activities such as the Greater Chicago Food Depository, Off the Street Club, Chicago Cares Serve-A-Thon, Habitat for Humanity and Ronald McDonald House.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Epsilon has a Social Committee that organizes social, charitable and sports activities.
Daily sync
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Epsilon team fitness initiatives include intramural softball, volleyball and soccer.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Epsilon provides back-up care benefits.
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Epsilon hosts an annual summer boat party on Lake Michigan and a holiday party at the House of Blues, where our employee-run band performs the live entertainment all night.
Game Room
Happy Hours
Happy hours are hosted at team's discretion.
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Epsilon offers employees professional development opportunities like on-site training courses and the ability to attend job-related conferences and seminars.
Tuition Reimbursement
Lunch and learns
Epsilon hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program and career mentoring.
Time allotted for learning
Epsilon encourages employees to complete 48 hours of professional development training per year.
Online course subscriptions available
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