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Riverwoods, IL

Lead E-Business-Letters Governance at Discover (Chicago, IL)

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Employer Provided Salary: $74,000-$124,800 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

About This Role
Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
Job Summary:
Responsible for developing and evolving Letters governance framework across Card and Bank. Promotes standardization of processes, systems and data across the enterprise. Supports channel growth through process enablement and evolution. In the future state, will consult with Letter Owners providing the guidelines/rules and best practices to be followed (from Letter ideation through to execution).
Major Responsibilities:
Shares a vision of unification of standards and processes across Card and Bank. Promotes strong support of strategy and vision of an error-free enterprise Letters communication channel. Actively participates and contributes to the continuous improvement of Letters Community of Practice (COP).
Leads cross-functional work-streams to drive process improvements and enhancements. Leads reform efforts which include the evaluation and development of solutions to increase speed to market for digital channels. Supports ongoing initiatives to strengthen Compliance Management System. Ensures documentation is up-to-date in regards to new processes and changes to existing processes.
Future stare - Provides consultation to Letter Owners for new or updated Letter requests and provides the guidelines/rules and best practices to be followed (from ideation through to execution). Current state - Documents and evolves Letter Owner training guides and socializes new process to broader audience. Standardizes letter communication templates across enterprise to promote brand consistency and mitigate risk.
Assists with investigation and analysis of current state of data flows across 60+ upstream triggering applications and the execution of data standards. Assists with assessing and implementing changes for Letters controls environment. Promotes the establishment of end-to-end monitoring on all required Letters
Monitors for channel health with adherence to established processes, socializes to broader audience (main stakeholders) and reevaluates metrics to ensure continuous channel growth. Implements new technologies to drive future capabilities
Assigns, creates, approves, publishes, and manages digital content. Supports digital content improvements and ongoing projects to maximize the speed to market.
Analyzes digital platform functionality gaps and under-utilized capabilities.
Manages digital asset libraries, domains, search engine optimization, and content metadata creation. Manages vendors to develop, migrate, and integration platforms.
Reports on email and mobile communication performance. Implements new technologies to drive future capabilities.
Bachelors in Finance, Marketing, Communications, Business, Information Technology
2+ years of experience in Marketing, Digital Marketing, Technology, Project Management, Marketing Operations, Communications, Digital Communications, Digital Content Publishing, Web Development and Design, or related experience
4+ years of experience in Marketing, Digital Marketing, Technology, Project Management, Marketing Operations, Communications, Digital Communications, Digital Content Publishing, Web Development and Design, or related experience
In Lieu of Education experience:
8+ ears of experience in Marketing, Digital Marketing, Technology, Project Management, Marketing Operations, Communications, Digital Communications, Digital Content Publishing, Web Development and Design, or related experience
The base pay for this position generally ranges between $74,000.00 to $124,800.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
We also offer a range of benefits and programs based on eligibility. These benefits include:

  • Paid Parental Leave
  • Paid Time Off
  • 401(k) Plan
  • Medical, Dental, Vision, & Health Savings Account
  • STD, Life, LTD and AD&D
  • Recognition Program
  • Education Assistance
  • Commuter Benefits
  • Family Support Programs
  • Employee Stock Purchase Plan

Learn more at .
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)

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What are Discover Perks + Benefits

Discover Benefits Overview

Start enjoying great benefits Day 1 — We support you with the same dedication we bring to all of our customers. Our comprehensive benefits package features first-class insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.

Check out more of our amazing employee benefits at

Volunteer in local community
Discover’s business is built on helping people, and we invest in the community (Blessing Backpacks, Boys & Girls Clubs, Big Brothers/Sisters) to demonstrate our commitment to a brighter future.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
You can open a separate Health Care FSA (HCFSA) and contribute up to $2,650 tax-free from your paycheck to reimburse yourself for eligible out-of-pocket expenses.
Disability insurance
Employees receive Short-Term Disability Insurance at no cost.
Dental insurance
Discover offers two dental plan options — Standard and Premier — both are administered by MetLife.
Vision insurance
Discover offers two vision plan options — Standard and Premier through VSP.
Health insurance
Discover offers a variety of medical plans for you and eligible family members, so that you can choose the benefit plan that suits your needs.
Life insurance
As a Discover employee, you receive Basic Life Insurance of one times your HWEE (up to $500,000) at no cost to you.
Pet insurance
Purchase medical coverage at a discounted rate for your beloved family pet. The more pets you insure, the greater the discount.
Wellness programs
Help balance your work and personal life with a wide variety of free and discounted resource and referral services including family and relationship counseling and financial guidance.
Mental health benefits
Financial & Retirement
You may elect to contribute 1% to 30% of your eligible base salary, commissions and bonus on a pre-tax basis, up to IRS limits every year.
401(K) matching
Discover matches up to 6% of the pre-tax contributions you make to the 401(k) Plan.
Employee stock purchase plan
The ESPP provides eligible employees with an opportunity to purchase shares of Discover common stock through payroll deductions at a 5% discount.
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Discover helps eligible employees and their families with the costs of adoption by reimbursing certain expenses.
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Discover has a Paid Time Off of 4 to 5 Weeks of paid time per year.
Paid volunteer time
Paid holidays
Discover provides 7 paid holidays.
Paid sick days
Office Perks
Commuter benefits
When you enroll in the Commuter Benefits Program at WageWorks, you’ll save on taxes on mass-transit passes, parking and other eligible expenses.
Company-sponsored outings
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Onsite gym
Discover has fitness centers and Weight Watchers® programs at all five major locations.
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Discover provides tuition reimbursement and a full-ride bachelor's degree program for select online degree programs.
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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