Lead Product Marketing Specialist at Discover

| North Suburbs
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At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

 

Job Description 

 

The Omni Channel Team owns, maintains, and manages the roadmap for building out an Omni Channel infrastructure for the Collections Value Stream. As part of the Card Operations organization, the team focuses on how to reduce credit losses for the business by developing Omni Channel capabilities to engage customers in their preferred method of communication and deliver a robust set of payment solutions.

The Omni Channel Team is looking for an Initiative Owner to join our innovative, fast-paced, customer-focused team who can drive initiatives through the Collections Value Stream; managing the entire process from identification through implementation. They will support the analysis and recommendation of new initiatives and features to support the long term vision and scalability of the Omni Channel roadmap. This individual is a forward looking, strategic thinker with both business and technical knowledge, and can act as the subject matter expert to effectively communicate the requirements of initiatives to the Value Stream. They will introduce capabilities that cross multiple lines of business and technology teams to deliver the best experiences for the customer. This position offers an exciting and transformative environment to add business value and influence the transformation and modernization of Collections in a significant way.

Responsibilities

  • Participates in the intake and prioritization of initiatives in conjunction with the Collections Omni Channel team to build out the Omni Channel roadmap.
  • Serves as the initiative subject matter expert and specifies content, assigns value, and establishes time criticality for a specific initiative.
  • Accountable for the full breadth of the initiative including its high level requirements, functionality, dependencies, and timelines.
  • Understands there may be existing dependencies due to architecture or system construction the team may need to consider in delivering the initiative. Flags risks and raises awareness on issues when necessary.
  • Collaborates with Product Managers and Product Owners to provide oversight and guidance throughout the process. Responsible for creating high level requirements, writing and grooming features, developing feature acceptance criteria, and participating in user story refinement sessions.
  • Presents initiatives to Customer Segment Teams, Product Management, and Value Stream Leadership (VS360) to ensure alignment and awareness for prioritization.
  • Manages initiative timelines and communicates updates to the Omni Channel team.
  • Designs experiences through collaboration with design agencies and usability testing teams when applicable.
  • Analyzes customer experiences, generates insights, and provides recommendations for POC strategies post initiative implementation.
  • Monitors industry trends and makes recommendations to Omni Channel team on best practices to improve usability, increase efficiency, and drive engagement.
  • Participates in MarTech and other cross-functional forums to ensure alignment and integration with the strategic direction of the enterprise.
  • Ensures all new installs meet regulatory compliance standards. Mitigating business risk indicators within their span of control.
  • Performs pre and post data validations to ensure implementation accuracy.
  • Develops and performs cost-benefit analyses to evaluate the financial impacts of various digital initiatives for prioritization and decision making.
  • Analyses and recommends digital experiences. Analyzes customer experiences, generates insights, and provides recommendations on digital strategies. Tests hypothesis to monitor the continued success and evolution of the existing digital features.
  • Provides digital experience implementation support for data and reports. Identifies data and reporting requirements for future digital experience installations. Performs pre- and post-data validations to ensure implementation accuracy.

 

Minimum Qualifications

At a minimum, here’s what we need from you:

  • Bachelor's Degree in Business, Social Sciences, Marketing, Psychology or related field
  • 4+ years of experience in Customer Service/Financial Services, Project Management, Marketing, or related field
  • In lieu of a degree, 8+ years of experience in Customer Service, Marketing, Technology, Credit Card, Financial Services, or related field

 

Preferred Qualifications

If we had our say, we’d also look for:

  • 6+ years of experience in Marketing, Digital/E-Commerce Space, Product Management, Campaign Management, Product Owner, User Experience, or related field
  • 2+ years of professional experience working with SCRUM/Agile methodologies on enterprise-level projects
  • Exceptional attention to detail, strong organization and documentation skills
  • Ability to thrive in a fast-paced, fluid environment, with a strong sense of urgency
  • Forward looking, strategic thinker
  • Excellent written and verbal communication skills
  • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Proficient at writing detailed user stories/requirements with a strong attention to detail 
  • Effective at facilitating team/technical meetings
  • Strong problem solving skills with the ability to provide solutions to roadblocks
  • Resolves and/or escalates issues in a timely and effective manner
  • Excellent communication skills across both technical and non-technical staff
  • Ability to understand and map out business and technical processes
  • Ability to work effectively across multiple cross-functional teams to proactively resolve problems

 

What are you waiting for? Apply today!

 

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • Neo4jLanguages
    • RLanguages
    • AngularJSFrameworks
    • HadoopFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • Amazon Web ServicesFrameworks
    • AnsibleFrameworks
    • AWS PortfolioFrameworks
    • BlockchainFrameworks
    • ChefFrameworks
    • CloudFoundryFrameworks
    • DockerFrameworks
    • Google Cloud PlatformFrameworks
    • KubernetesFrameworks
    • Lambda ArchitectureFrameworks
    • OpenAPIFrameworks
    • OpenShiftFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MongoDBDatabases
    • OracleDatabases
    • TeradataDatabases
    • ServerlessDatabases
    • TerraformDatabases
    • Google AnalyticsAnalytics
    • SparkAnalytics
    • H20Analytics
    • Machine Learning Analytics
    • Natural Language Processing Analytics
    • Programmable BotsAnalytics
    • AgileManagement
    • SafeManagement
    • LeanManagement
    • Continuous Delivery Management
    • DevSecOpsManagement
    • Reactive ProgrammingManagement
    • Site Reliability EngineeringManagement
    • SalesforceCRM

Location

Our headquarters is located in the northwest suburbs of Chicago and we also have a downtown Chicago office which is known as the“The 606”.

An Insider's view of Discover

What’s the vibe like in the office?

The cool thing about working at Discover is the wonderful collaborative environment we have and all the smart, talented and fun people we work with every day to continuously work on innovations.

Hiba

AWS Cloud Engineer

What does your typical day look like?

I enjoy working at Discover because I get to work with and collaborate with talented people who are passionate about what they do, and together we get to help others. We work constructively and cross-functionally to provide the best and newest products for our users and provide exceptional support for our customers!

Mandy

Project Manager, Advanced Analytics Platform

How does the company support your career growth?

There are two reasons I enjoy working at Discover. First, I enjoy the challenging and meaningful work. Second, my career path at Discover is mine to shape. My managers have supported me when I wanted to learn more and move within the company.

George

Senior Manager, Software Engineering

What is your vision for the company?

My vision of the company is that we create rewarding experiences in lives of our customers every day through analytics.

Kumar

SVP, CDO Advanced Analytics Platforms

What’s the vibe like in the office?

I love working at Discover because of how the company invests in its people and innovation. The environment is encouraging and the smart people around you makes it an amazing experience every day!

Brent

Director, Digital Analytics

What are Discover Perks + Benefits

Discover Benefits Overview

Start enjoying great benefits Day 1 — We support you with the same dedication we bring to all of our customers.Our comprehensive benefits package features first-class insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.

Check out more of our amazing employee benefits at mydiscoverbenefits.com

Culture
Volunteer in local community
Discover’s business is built on helping people, and we invest in the community (Blessing Backpacks, Boys & Girls Clubs, Big Brothers/Sisters) to demonstrate our commitment to a brighter future.
Partners with Nonprofits
Friends outside of work
Intracompany committees
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
You can open a separate Health Care FSA (HCFSA) and contribute up to $2,650 tax-free from your paycheck to reimburse yourself for eligible out-of-pocket expenses.
Disability Insurance
Employees receive Short-Term Disability Insurance at no cost.
Dental Benefits
Discover offers two dental plan options — Standard and Premier — both are administered by MetLife.
Vision Benefits
Discover offers two vision plan options — Standard and Premier through VSP.
Health Insurance Benefits
Discover offers a variety of medical plans for you and eligible family members, so that you can choose the benefit plan that suits your needs.
Life Insurance
As a Discover employee, you receive Basic Life Insurance of one times your HWEE (up to $500,000) at no cost to you.
Pet Insurance
Purchase medical coverage at a discounted rate for your beloved family pet. The more pets you insure, the greater the discount.
Wellness Programs
Help balance your work and personal life with a wide variety of free and discounted resource and referral services including family and relationship counseling and financial guidance.
Onsite Gym
Discover has fitness centers and Weight Watchers® programs at all five major locations.
Retirement & Stock Options Benefits
401(K)
You may elect to contribute 1% to 30% of your eligible base salary, commissions and bonus on a pre-tax basis, up to IRS limits every year.
401(K) Matching
Discover matches up to 6% of the pre-tax contributions you make to the 401(k) Plan.
Employee Stock Purchase Plan
The ESPP provides eligible employees with an opportunity to purchase shares of Discover common stock through payroll deductions at a 5% discount.
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Discover helps eligible employees and their families with the costs of adoption by reimbursing certain expenses.
Vacation & Time Off Benefits
Generous PTO
Discover has a Paid Time Off of 4 to 5 Weeks of paid time per year.
Paid Volunteer Time
Paid Holidays
Discover provides 7 paid holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
When you enroll in the Commuter Benefits Program at WageWorks, you’ll save on taxes on mass-transit passes, parking and other eligible expenses.
Company Outings
Game Room
Parking
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Discover provides tuition reimbursement and a full-ride bachelor's degree program for select online degree programs.
Diversity Program
Promote from within
Online course subscriptions available
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